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BrandMentions Reviews

User Rating

4.3/5 (Based on 58 Ratings)

Rating Distribution

  • Excellent

    67.2%
  • Very Good

    20.7%
  • Average

    0%
  • Poor

    0%
  • Terrible

    12.1%

User Sentiments

Comprehensive Web Monitoring, User Friendly Interface, Valuable Data Insights, Effective Competitor Analysis

Limited Historical Data Retrieval, Occasional Delays in Mention Updates, Inaccurate Country Filters, Limited Native Integrations

Do You Use BrandMentions?

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Review Summary

Brand Mentions is a popular brand monitoring tool that users generally find easy to use and effective. Users praise its ability to find mentions from diverse sources, including social media and obscure corners of the internet. The platform's comprehensive search capabilities, including Boolean search and filtering options, allow users to uncover valuable insights for their brands. While some users report needing time to master the setup, Brand Mentions' user-friendly interface and helpful support team make it a valuable resource for those seeking to track their online presence and competitive landscape.

Pros

  • Provides comprehensive brand monitoring across various channels
  • Offers a userfriendly interface for easy navigation and setup
  • Delivers valuable insights for informed decisionmaking.

Cons

  • Customer support can be unresponsive and difficult to reach
  • Trial periods may lead to unexpected charges and billing issues
  • Advanced features can be complex and require significant setup time.

AI-Generated from the text of User Reviews

Reviews
MP

Michal P

October 6, 2023 Source: G2.com
"User review from Poland"
What do you like best about BrandMentions?

Intuitive management panel and valuable results with many mentions.

What do you dislike about BrandMentions?

At the moment I have not found any disadvantages of the tool. We could use the function of tracking closed groups on Facebook.

What problems is BrandMentions solving and how is that benefiting you?

BrandMentions allows me to find statements about the products I sell and track the competition

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AU

Anonymous User

June 7, 2022 Source: G2.com
"Brand Mentions review"
What do you like best about BrandMentions?

I like that I find so many mentions, which normally I wouldn't stumble upon ever. Even leads (potential clients) that mentioned us in very far away sources/forums and these get shared with the sales team.

What do you dislike about BrandMentions?

I've been using it for several days now and haven't found major drawbacks until now. Maybe only the fact that if you don't set up the keywords correctly, you reach the limit very fast. But luckily Valentin explained how to set it up and now should be ok.

What problems is BrandMentions solving and how is that benefiting you?

Helps to find all company's mentions, so we don't do it by hand - which is time-consuming. Besides, it's impossible to manually find all mentions.

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RB

Rick B

June 24, 2019 Source: G2.com
"Social and web monitoring at its finest"
What do you like best about BrandMentions?

Picks up a more comprehensive list of web mentions than I have in other similar tools. The quick search module is also very helpful because unlike other tools I've tried you can quickly search any term without attaching it to a project. The white-label PDF reports have been a huge hit with my clients, that feature alone makes the cost worth it. The customer support team is very responsive and helpful. You can also connect your Google Analytics account and get real time email notifications whenever someone new links to you company website.

What do you dislike about BrandMentions?

I'd love it the custom PDF reports for clients had a bit more data on specific mentions or at least a different way to organize it. For bigger brands with lots of mentions, it's fine, but for smaller companies that only have a few, it would be nice to be able to show specific details about the mentions.

What problems is BrandMentions solving and how is that benefiting you?

It helps monitor social media and the web for brand mentions of clients. I love that you can automatically send weekly PDF's to clients summarizing that weeks activities include sentiment analysis.

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SH

Sakhawat H

June 6, 2019 Source: G2.com
"BrandMentions For Monitor Brands Reputation"
What do you like best about BrandMentions?

BrandMentions helps me build reports and statistics based on the web, Reddit, twitter posts, and news articles written about my company. It keeps track of reviews of services and of what our clients are saying in the public realm. Till now I don't have to take any help from support. It's too easy to use and works smoothly. We can relax knowing that BrandMentions is still working in the background to collect data - even if I don't have time to monitor it and it sends the report every day to our emails...

What do you dislike about BrandMentions?

Need more article sources. Need some work on loading speeds. Except that everything works well.

Recommendations to others considering BrandMentions:

Highly recommended for them who wants to track their reputations preciously.

What problems is BrandMentions solving and how is that benefiting you?

Monitor our brand reputation, Track keywords etc,

Read more
RR

Roman R

February 22, 2019 Source: G2.com
"One of the best monitoring tool "
What do you like best about BrandMentions?

— the quality and reach of monitored sources

— possibility to add a tracking pixel to find more mentions

— email alerts with mentions

What do you dislike about BrandMentions?

I want to exclude mentions from our social media (for example from our Youtube channel). Partially it's available; I hope to dig deeper and set up settings to get only external mentions. Possible it's my false of set up.

What problems is BrandMentions solving and how is that benefiting you?

We monitor our new mentions to understand how content marketing works. We know ASAP about new publications in mass media and have the possibility to react fast.

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DD

Dustin D

February 11, 2019 Source: G2.com
"If you have a business or need to track a brand or keyword, BrandMentions is exemplary!"
What do you like best about BrandMentions?

A clean dashboard and app, with useful features. I have multiple mention tracking software and Brandmentions is my favorite. The dashboard is intuitive and a pleasure to work with. The app has helped me find mentions and react quickly when I may have otherwise missed the mention. A great tool to implement for yourself or a client.

What do you dislike about BrandMentions?

Nothing to dislike if you need a tool that helps you keep tabs on your brand or related keywords.

Recommendations to others considering BrandMentions:

Talk to their team if you have questions, they have been very friendly.

What problems is BrandMentions solving and how is that benefiting you?

I am using BrandMentions to track client projects and help them stay ahead of comments online. It has been great at catching things in channels we rarely pay attention to. It allows you to engage and react quickly.

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sr

sai indra r

February 9, 2019 Source: G2.com
"Best for Brand Monitoring"
What do you like best about BrandMentions?

Simple UX to use and it does perfectly what it is meant to do.

The search results are best only if you know how to search it with necessary conditions in place.

What do you dislike about BrandMentions?

Price is on higher end for beginners because they need some time to figure out how to get best of the tool.

Recommendations to others considering BrandMentions:

In total I use 3 tools for brand monitoring--Brand Mentions,Awario,Brand24.

But Brand Mentions stand out a little bit especially with the ease of search and simple UX makes it clean to use.

What problems is BrandMentions solving and how is that benefiting you?

Generally the use of such a tool is for brand monitoring of our brand.

But after working on the tool for sometime,I started to use it as "search tool" of social mentions of particular keyword.

Example: I do teach English online and initially I struggled quite a bit to get students.

Then it stuck to me that I can use brand mentions for it.

So I used "Learn English" as keyword search in brand monitoring and as expected it shows social mentions where people discuss about "Learn English".

Quite a different use for brand monitoring but yeah it works like a charm and now I have almost 400 students of which atleast 200 came from Brand Mentions.

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GO

Grimaldo O

February 8, 2019 Source: G2.com
"Great tool to monitor brands effectively "
What do you like best about BrandMentions?

Brand Mentions is very useful for managing and monitoring brand reputation. The results we get from it are accurate and allowed us to make fact decisions.

What do you dislike about BrandMentions?

I won't say that I dislike anything. instead I think their UX could improve. However this doesn't mean we cannot measure the success of my marketing campaigns.

What problems is BrandMentions solving and how is that benefiting you?

I use it for brand reputation management services I provide for clients, since it allows me to act fast and engage with the client's audience.

Read more
NK

Nishit K

February 6, 2019 Source: G2.com
"Great user experience - a tool that works really well!"
What do you like best about BrandMentions?

I like the ease of use and the accuracy of the product - I am able to get the right, actionable information at the right time.

What do you dislike about BrandMentions?

I wish the limits were a little higher so I can make more use of it.

Recommendations to others considering BrandMentions:

This is a great product for keeping an eye on the conversation about your business or keeping an eye on competitors

What problems is BrandMentions solving and how is that benefiting you?

reputation management, lead generation. Benefits I realized are having access to good data and information I can use in the business

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AU

Anonymous User

January 18, 2019 Source: G2.com
"The Big Brother of Web Mentions!!"
What do you like best about BrandMentions?

This is such a powerful tool. When you get it you will wish you had sooner

What do you dislike about BrandMentions?

Nothing It's all around Incredible, if I had to pick something, I would say wish I they had more native integrations but Zapier is avalible and you API so we work around, but I hope they get some more NAtive Integration

Recommendations to others considering BrandMentions:

This Is a "No Brainer" For any company in any industry. You have to know what's happening on the Web good news travels fast but Bad News Travels Faster

What problems is BrandMentions solving and how is that benefiting you?

I have found that seeing all mentions are pretty cool it is really convenient to see all data connected in one space truly impressive, but when there are negative or untrue mentions starting online, you better have this tool to help you respond quickly and directly. The Agency package Its worth the cost and then some !!

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