Braintree Direct Reviews

I like the amount of information it provides. It literally has everything.

It takes a while to remember where each piece of information is. But that's cool. After a while you figure it out.

It helps us verify the credibility of our customers and eliminate fraud.

I love the ability to easily refund/void transactions as well as search for specific details to locate a customer's transaction~

I wish you did not have to search by the date in order to find the transaction. I wish regardless it would show the transaction if you put in the transaction ID. It took a little while to figure out what the issue was and if the transaction ID was from October but you are in the month of November, you need to change the dates ahead of time.

We are able to take care of customers payments needs and transactional inquiries.

I love how easy to use Braintree is. It is easy to run the reports I need out of the software and it enables me to do my job efficiently and effectively. I have been nothing but happy with the software.

Nothing. This software is easy to use, easy to learn, it produces accurate reports that we are able to use with other softwares. I have really been happy with my experience.

We are able to run revenue reports that are accurate and timely. We are able to bill customers. We are able to solve other accounting problems within our organization.

Every support person I've worked with has been great. They are attentive to your problem and will work on it till there is an answer.

I would like to have more transparency on where chargebacks sit and what actions they are taking.

Having Paypal and card processing all in one makes things easier on our financial software.

Free virtual terminal, free gateway and well documented api. The discount rate is competitive comparing to stripe and squareup and other merchant accounts using payment gateway, such as authorize.net...and merchants can accept different types of credit cards, much better than authorize.net.

Have to write api scripts to connect with shopping cart but it is easy. Other than that, nothing to not like it about. However, some large transaction requires manual approval by their risk department.

It has many free features without nonsense fees, unlike regular merchant account but it is a regular merchant account.

Save lots of fees on processing credit cards and customers can always find their payment receipts.

It's simple, well organized, and makes sense. There are so many traceable ways to find and figure information, and the program gives you multiple entry points.

It can be hard to navigate for that same reason. Tracing information down might be hard if you don't have enough on your end, but it does make that more accurate. Something very important when dealing with money and payment processing.

I can only compare Braintree as a payment processor to Stripe, and it's head and heels better than their platform.

Mainly, it's utilized for charges, refunds, and setting new payment users.

I really liked the ease of integration with both Rails and Javascript as well as the simple addition of Paypal to increase sales.

I would like to see the pricing come down just a little, especially with startups.

Great product and I know there are others in the space like Stripe. Braintree has all the great features and simple Paypal integration.

It provided us an easy payments processor.

Lots of payment supported channel like android pay etc.

Poor documentation for android sdk. Hope to have more examples on integration.

Supporting different payment channels.

Customer support is incredible. You call, an engineer answers. No wait. Its unheard of. Nothing makes me hate or love a company more than competent customer service. This is why I despise Comcast.

Ruby testing support is grim. Fake Braintree is no longer maintained by ThoughtBot and is missing a ton of key features having to do with recurring billing. I tried extending the library myself but it is beyond my abilities and time.

If you're using Ruby, and are building a subscription based app, and are really concerned with testing your app, I might consider stripe because Fake Braintree is lacking a whole slew of featurres.

...accepting money in my app/website on a monthly/subscription basis.

As someone running services that take payments for account-holder, the features that Braintree provides with sub-accounts to a main account, and the ability to place a transaction fee that goes to the main account on transaction undertaken by the sub-accounts is killer!

There aren't any features of braintree that I dislike. There documentation is excellent. Their provided libraries and third-party support are great. If anything, I don't like the aesthetic of their v.zero marketing, but that is irrelevant!

You might check out other services such as Stripe.com or Recurly if you're looking for a simple recurring billing solution. Braintree Payments is so much more!

As I mentioned in the "What I like best" section, the ability to place my own transaction percentage fees on transactions undertaken by sub-accounts is something I hadn't run into elsewhere and which made offering some of the donation/contribution services via the Braintree Payments system, worthwhile.