Boulevard Reviews

It is extremely easy to schedule clients and message them.

I wouldn't say there are downsides, but sometimes there are glitches.

I would recommend Boulevard because it is easy to use as a booking service and you can message clients directly on it.

Boulevard shows who schedules the appointment and what time, so it is easy to catch errors and fix them.

Boulevard is a fully-integrated business management platform that handles everything from scheduling to the point of sale. The front office uses it for our multiple location spa's spanning two states to calculate commissions, pull statistics, and schedule appointments. My CPA uses it pulls reports and class track our data for sales. It pulls every report imaginable!

Nothing. I haven;t had any problems with Boulevard

Boulevard has made many tasks within the business that used to be disjointed more cohesive. Instead of multiple platforms we use only Boulevard saving money and aggrevation.

it is easy to use; there are many upsides.

I dislike I cannot schedule on my phone.

timing and scheduling

I've used many booking apps and Boulevard has by far been the most efficient and user-friendly I've worked with.

If there's one thing I could change it would be that while accessing it on my phone, wish I could see the full services booked. For example. I am unable to see the finishing service if booked for a full balayage and haircut.

It's has been the most efficient point of sale, scheduler, and all aspects are extremely user friendly.

No problems persay bur for itemized service timing, I have become more efficient.

I really love all of the features. I honestly can't think of anything I'd change at the moment.

Clients are confused sometimes how to change an appt.

Highly recommend

Online booking has been a game changer.

Helps keep my clients on file/organized as well as really intuitive scheduling

Not being able to undo a checkout, wish it was a little less sensitive on checkouts

Really up to speed so checkouts are a lot faster

I love how Boulevard is customizable for any client, service, or provider. The reports are detailed, they allow you to customize permissions for different classes of employees, which is very helpful to preserve privacy, and it is extremely user-friendly.

It can be challenging for new users at first because there are so many options, but after a day or two, it's easy to pick up. Plus, they offer training guides that are so helpful for new receptionists.

We solve the problem of custom pricing per client with Boulevard. No more guessing what they paid previously or remembering their price. Boulevard lets you set custom prices per client and remembers them for next time.

The customer service is amazing and it's so user-friendly and ahead of the curve. So many great features.

Nothing. So far it has exceeded my expectations.

Highly recommend using this compared to the others, they are on top of adding all necessary feautures in the most user-friendly way

Chair rental is easier with Boulevard, so many helpful and customizable feautures so that everyone can share the system for check out, even chair renters.

I think the support is what I love best. Customer service works diligently to make sure your problem is resolved and your questions answered.

I wish the plateform for marketing was a little easier to use. It took me a minute to find where I could link up our Mailchimp.

It's easy for staff to use and it's easy for management to view appointments and how we are doing in business.

Convenience, simplicity, ease for guests to schedule online, easy to train and I love the new training videos that are provided. The fact there is a "help chat" that ANY employee can use to reachout about BLVD questiosn is so so so amazing. We used to always have outages with our old system and that has no happened once with BLVD. Its amazing to know that I can view the schedule from anywhere AND that the system is reliable. Further more I believe the online booking (which is now available via instagram) has helped us get so many new younger guests in our salon.

I hate that the business charge is unable to be a specific % instead of a dollar amount. The way we do our commission pay out is: Guest pays $200.00, 10% comes off the top for our business charge and then we do the service provider comission split. I had to create a xcel document to input all of the subtotal service amounts for each employee into every time I do payroll to figure out with their commission pay out is. I also wish there was a way to run a report that showed the total of all employee hours combined so that I can easily double check that my payroll control totals are correct.

BLVD has been working with one of the Co-Owners of the salon to better understand our daily reporting and card transaction fee's not matching. They have done a lot to help him reconcile. I havent heard him speak on it in a while so I think it might be solved? They definently have gone above and beyond to make sure we felt heard. We have had zoom meetings, phone confrences and emails back and forth to solve this issue. It is nice to know they care. BLVD is also helping us with a guest that disputed a charge on false claims. I was able to submit evidence and had BLVD check in with me several times to update on how the process is going. This is huge for a small business, I truly feel like we have a team of people on our side to back us up when we need it. Instead of just some platform that hosts our booking needs.