booxi Reviews

Facile à paramétrer et à prendre en main. L'interface Booxi est moderne et bien ellaborée.

L'équipe Booxi sait se rendre toujours disponible ce qui est une réelle valeur ajoutée, on est toujours bien acompagné du lancement à sa mise en place et voir même après pour toutes questions de suivi

Il manque encore le connecteur à Service Cloud ce qui est dommage. Encore un peu de patience

The BI implementation took some time but Booxi did the necessary to help us, which is very useful for the KPIs

Easy to put in place and it's simple it just works !

There is no downside for me to not use booxi for appointment feature.

Easy tool to propose appointment feature

Unlike many other companies, I can chat with an actual person using their chat feature. We can integrate booxi into our lightspeed account for smooth transactions and accounting. Booxi is an easy reservation system for customers to navigate with a texting feature.

There are a few things I would like to personalize more with my business, but I can work within the constraints.

Takes away the labour involved with booking reservations on the phone. Easy for customers to use and for us to work within.

Booxi est un outil complet avec une prise de rdv simplifiée

Interface staff facile à configurer et intuitive

L'option de de gestion de la location gagnerait à etre améliorer

Booxi s'integre facilement à nos outils internes et permet à tous les magasins de mieux accompagner les clients en atelier.

- Great adoption from our associates

- Easy to use booking widget + easy to install on our website

- Great support from their team and getting their feedback on our experiential strategy

- The customization could be better

- Holiday scheduling (but I know they're working on it)

Improving the omnichannel experience of our customers and helping us bring our existing customers back for repeat purchases. We see an increase in basket size and conversion following an appointment.

Prompt customer support. As Booxi grows, its customer service has improved tremendously.

Easy to manage; user-friendly.

The system sends automatic reminders of upcoming appointments.

The system sends a thank you note post-session.

The system sends automatic reminders for customers to rebook.

SOAPI notes.

I can easily add or remove timeslots

The system doesn't have the option to send Happy Birthday greetings to loyal clients.

The system doesn't provide an option to send virtual health/medical questionnaires (or COVID pre-screenings) to the clients. It doesn't even offer the opportunity to upload the questionnaire (pdf) to the customer profile. The trend now is to go paperless. Booxi needs to figure a way to provide the user a way to create a personalized health questionnaire (a plugin or an affiliation with a form-building platform).

On-line booking; our loyal clients can book at their convenience. It saves me time from going back and forth and closing an appointment.

Many new clients, who find us with search engines, book us on booxi.

It is easy. I am not super computer savvy but can figure this program out easily.

I wish there was a way to change things to suit our business needs better. For example, changing business hours for one week, or day to accommodate holidays closures, ect.

Read all of the training, it is very helpful when getting set up.

We were able to ensure that we were not over-booked for rentals and service. Therefore creating a better work-flow for our team, and a better experience for customers.

Lightspeed integration. I like the one click lightspeed integration.

Honestly I don't really dislike anything. I wouldn't use it though if lightspeed had a calendar function with a front end booking widget.

Allows my staff to check in customers who make an appointment in 1 click

Booxi is a user-friendly tool, easy to use for customers and staff.

Booxi Team is really professional and always available to support.

The first training was not adapted to our users, but after reworking the format, it is now

fitted.

Simplification of appointment booking

Booxi a été simple a intégrer à notre site web. De plus le contact se fait très rapidement et de facon courtoise

Il faut etre prudent quand on retire un service, ce dernier risque de rester disponible car nous devons le retirer à deux endroit.

Booxi nous permet à nos clients de réserver directement en ligne et l'outil de SMS nous permet de communiquer rapidement avec la clientèle sans avoir à prendre du temps au téléphone