Booker Reviews

User Rating

3.7/5 (Based on 470 Ratings)

Rating Distribution

Excellent
37%
Very Good
28.5%
Average
17%
Poor
6.4%
Terrible
11.1%

User Sentiments

Ease of Use, Online Booking Functionality, Appointment Management, Customer Support

System Instability and Downtime, Mobile App Functionality, Limited Reporting Capabilities, Complex Checkout Process

Do You Use Booker?

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Review Summary

Booker's user reviews indicate mixed experiences. While some users praise its ease of use, robust features, and excellent customer support, others express dissatisfaction with its pricing, complexity, lack of customization, and occasional glitches. The product is generally recommended for businesses seeking a comprehensive solution for appointment scheduling, customer management, and online booking but may require careful consideration for those seeking a highly customizable or cost-effective option.

Pros

Easytouse interface and comprehensive features for appointment scheduling, customer management, and reporting.
Mobile app allows businesses to manage their operations on the go.
Robust integration options with other software and payment processing systems.
Excellent customer support with dedicated onboarding and training.

Cons

Some users have reported issues with the reliability and stability of the software.
Limited customization options may not suit the needs of all businesses.
Pricing structure can be complex, and additional fees may apply for certain features.
The reporting functionality could be improved to provide more detailed insights.

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Reviews

Jonathan

October 27, 2021 Source: Financesonline.com

Great tool!

PROS: I really like so many things about this software. For one thing, I can integrate it really easily into my own site. I didn't have to deal with a steep learning curve when learning how to use it. I can also customize it to suit my business needs, like with how many products I currently have in stock, setting up reorders so I always have inventory, and even establishing rapport with customers. It has really just been a great tool all around.

CONS: I do have to admit that setting this up can be a little daunting because there's a lot of moving pieces that I need to be on top of. But I really don't think it outweighs all the positives my business gets from it.

Administrator in Marketing and Advertising

October 23, 2019 Source: G2.com

"Ease of use makes it worth it"

What do you like best?

It's easy to schedule clients for appointments. I love the profile feature that let's you make notes of what client's like/dislike, any allergic reactions to products, and anything that they request for a new appointment.

What do you dislike?

Sometimes Booker goes down. It is really hard when the application goes down and we have lots of clients in the spa.

What problems are you solving with the product? What benefits have you realized?

Organization. Keeping clients and staff organized is a huge benefit to using Booker. Everything is right there at your fingertips. Service providers have a tablet that they carry with them that shows them the clients profile privately. It really helps.

Nina R

July 4, 2019 Source: G2.com

"Great scheduling system"

What do you like best?

I truly like the ease of use of the product arrangement, particularly the simplified interface. There are many blessing testament structures too, and you can likewise transfer a custom blessing declaration plan. I can see appointments, deals, representative calendars, and so on, and so forth continuously. Likewise, there are numerous reports accessible and various degrees of access for various sorts of workers. The product, and particularly the work area/PC variant of it, is brimming with highlights.

What do you dislike?

It sometimes crashes when we are very busy.

Recommendations to others considering the product:

Set aside the effort to peruse the majority of the alternatives that Booker offers. There are huge amounts of assets inside the product that take into account organizations to be effective.

What problems are you solving with the product? What benefits have you realized?

We can fulfill the necessities of our clients by right away booking arrangements for them or having them plan themselves on the web. The web based booking usefulness has helped us to amplify business. We can fill arrangements a lot quicker and it enables representatives to see their notes snappier. I have understood that this framework makes arranging plans simple and straight forward.

User in Hospitality

May 22, 2019 Source: G2.com

"Amazing software"

What do you like best?

Booker was the most easy software I’ve used in a salon I would recommend it to anyone!

What do you dislike?

Not a single thing booker was great to use!

What problems are you solving with the product? What benefits have you realized?

Booker makes scheduling clients a whole lot easier and also they have an option where clients can book themselves!

User in Health, Wellness and Fitness

May 9, 2019 Source: G2.com

"So easy to use!"

What do you like best?

Everything I need is on this software! Booking, time clocks, billing, inventory, etc.

What do you dislike?

Nothing! I can’t think of a single feature of Booker that I do not like.

What problems are you solving with the product? What benefits have you realized?

Double booking, underbooking, billing issues, inventory management. The benefits are incomprehensible!

User in Hospitality

April 25, 2019 Source: G2.com

"Booker.com"

What do you like best?

Booker is extremely easy all around. Schedules staff and availability are easy to navigate.

What do you dislike?

Booker sometimes doesnt show it is over booking appointment until you try to click confirm.

Recommendations to others considering the product:

If you have a high volume spa with additional components like cabanas this is an excellent product.

What problems are you solving with the product? What benefits have you realized?

Booker has made scheduling and sending confirmation emails an extremely easy and fast process which keeps up guest satisfaction.

Stephen H

January 29, 2018 Source: G2.com

"Control , Integration and simplicity "

What do you like best?

I really felt the software was self teaching . I personally set up all parameters of my business . From the number of products and auto reorders to connections socially with customers . Integrating into my own site so simple .

What do you dislike?

There’s a lot of set up info . But business has many aspects and this covered it .

Recommendations to others considering the product:

Absolutely . These guys are there all the way with assistance. Doubt you’ll need it .

What problems are you solving with the product? What benefits have you realized?

Social media connections are done through here , my pos . It’s streamlined the process .

Administrator in Leisure, Travel & Tourism

January 25, 2018 Source: G2.com

"Very practical and user-friendly!"

What do you like best?

I like how easy it is to move appointments around - rescheduling is a breeze and nothing gets lost with the clipboard feature

What do you dislike?

Features can be hard to find as the interface is very sleek, but they can usually be found through their help page which is a great source of information. Their how-to videos make training a breeze

Recommendations to others considering the product:

It’s great for all sizes of spas as it is very customizable. Similar to mindbody in interface.

What problems are you solving with the product? What benefits have you realized?

It’s easy to train new employees which is great for businesses with high reception turnover such as spas or gyms

Julia N

July 28, 2017 Source: G2.com

"Easy to use"

What do you like best?

It's easy to use and pretty self explanatory

What do you dislike?

Too many updates constantly freezing up the system

What problems are you solving with the product? What benefits have you realized?

It has a lot of different functions and roles for employees that use this software

Yaneli P

May 20, 2017 Source: G2.com

"Review for Booker"

What do you like best?

I like all of the features it offers and how versatile it is! The features can be changed according to the kind of employee, it can be customized easily, and keeps appointments very organized.

What do you dislike?

Booker has been slow for phases and has previously shut down the software in the middle of the day when it is needed by businesses who depend on it to function.

What problems are you solving with the product? What benefits have you realized?

Getting refunds for clients who had technical issues do to problems with Booker's software heist. There have been less issues since they worked on it.

Booker Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Booker?

Review Summary

Pros

Cons

Jonathan

Administrator in Marketing and Advertising

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Nina R

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

User in Hospitality

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

User in Health, Wellness and Fitness

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

User in Hospitality

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Stephen H

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Administrator in Leisure, Travel & Tourism

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Julia N

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Yaneli P

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

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