BeyondTrust Remote Support Reviews

User Rating

4.8/5 (Based on 346 Ratings)

Rating Distribution

Excellent
83.2%
Very Good
14.5%
Average
2.3%
Poor
0%
Terrible
0%

User Sentiments

Ease of Use, Extensive Integrations, Strong Security, Cross-Platform Compatibility

Occasional Connection Drops, Slow Performance with Large Deployments, Limited iOS Device Control, Complex Configuration Options

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Review Summary

Users praise Bomgar's user-friendly interface, ease of setup, and comprehensive remote support capabilities. Its remote control and screen sharing features are highly regarded, enabling efficient troubleshooting and assistance. Users appreciate the ability to transfer files securely, access remote computers unattended, and resolve issues promptly. Additionally, the mobile app is lauded for its convenience and functionality. However, some users have reported occasional connectivity issues and challenges with specific operating systems or software configurations. Overall, Bomgar is well-received for its robust features, user-centric design, and effective remote support solutions.

Pros

Remote control and access capabilities allow for easy troubleshooting and support.
Secure and reliable connections ensure data protection and privacy.

Cons

Occasional latency and connectivity issues can disrupt remote sessions.
Complex setup and configuration may require technical expertise.

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Reviews

Tommy K

April 25, 2025 Source: G2.com

Ease of use

What do you like best about BeyondTrust Remote Support?

Very easy to use and manageable, documentation is very thorough. I use bomgar every day to remote to machines to trouble shoot and test custom scripts. Implementation of can scripts is very useful in the environment.

What do you dislike about BeyondTrust Remote Support?

Wish when creating a support ticket, they would respond a little faster.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

ease of use to remote to users, and elevation of scripts ran.

Phil M

March 31, 2025 Source: G2.com

Remote Support is a big win

What do you like best about BeyondTrust Remote Support?

The ease of use for my TSC, the comfort level of my end users and the reporting and implementation was straightforward from an implementation perspective. My helpdesk loves this tool and it's been a savior to help our end-users on firm-machines as well as personal.

What do you dislike about BeyondTrust Remote Support?

Group policies and session policies could be a bit easier to understand and see how the settings impact the user's experience. especially as it relates to attended vs unattended.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

We were having issues with consistent helpdesk support to our end-users and also proxying privileged accounts (like local admin to install print drivers) and this has provided not only the access with security and recording but a consistent end-user experience that they appreciate to help solve IT end-user problems remotely.

basava r

January 6, 2025 Source: G2.com

Friendly motivation

What do you like best about BeyondTrust Remote Support?

Remote support work very well for who would like to work remotely and remote work allowing free time and covering even family management and all these people work remotely.

What do you dislike about BeyondTrust Remote Support?

Dislikes currently no negative because campany given lot of opportunities to work remotely

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

Sometimes system not responding due to lack of internet connection that time customer or client irate.

Verified User in Information Technology and Services

December 2, 2024 Source: G2.com

BeyondTrust best remote support tool

What do you like best about BeyondTrust Remote Support?

One of the best remote support. Great user friendly and easy to use. Has some good features that allows one stop shop which is great.

What do you dislike about BeyondTrust Remote Support?

Price is little higher which is only one concern.

Recommendations to others considering BeyondTrust Remote Support?

Some great features.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

Two factor authentication.

Verified User in Information Technology and Services

November 29, 2024 Source: G2.com

Super easy to use and maintain BeyondTrust - The last remote support tool you will buy.

What do you like best about BeyondTrust Remote Support?

I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!

What do you dislike about BeyondTrust Remote Support?

There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

Amazing features, two factor authentication, remote desk top support is great.

Kathy C

November 6, 2024 Source: G2.com

Happy Customers!

What do you like best about BeyondTrust Remote Support?

We have been treated very well as customer of BeyondTrust. They are a very professional company. They are willing to work with you at every level. We were very happy with their services. I would highly recommend BeyondTrust.

What do you dislike about BeyondTrust Remote Support?

I wanted to share that I have had nothing but positive experiences with BeyondTrust Remote Support. However, as you know, we are all facing budget constraints and have had to make some difficult decisions. Unfortunately, we had to cut this software from our budget.

Recommendations to others considering BeyondTrust Remote Support?

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

As a workaround, we have been utilizing free Zoom sessions to assist our end users. We initiate the Zoom session where the end user can share their screens with us, allowing us to effectively troubleshoot any issues they are experiencing with this free remote session.

Girish Chandra J

October 4, 2024 Source: G2.com

Secure Remote Support Tool

What do you like best about BeyondTrust Remote Support?

We can support any user device within our network or any other network. It supports all the Operating systems like Windows, Mac , Linux, Android, ios, blackberry. This is secure remote Support tool.

What do you dislike about BeyondTrust Remote Support?

I didn't find any cons about beyond trust remote support tool.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

Beyond trust supports all platforms and devices. All OS and can support in our network and other network devices also.

Verified User in Food Production

September 27, 2024 Source: G2.com

BeyondTrust the remote support application

What do you like best about BeyondTrust Remote Support?

BeyondTrust is very user-friendly for IT technicians and its users. It allows you to remotely access devices that do not have the BeyondTrust client installed using a website link. You can deploy the client via Windows policy.

What do you dislike about BeyondTrust Remote Support?

You can install BeyondTrust jump point on one device multiple times, creating duplicates on your jump point list. Sometimes, the policy deployment doesn't work correctly, requiring manual client installation.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

If the device has the BeyondTrust client installed and is connected online, we are able to remote into it and fix our users' computer issues, even when they are not at their computer. If Jump Point is broken or users don't have the client on their device, we will still be able to reach them with the website link. Then we can get on their device to fix the Jump Point or just to assist them with their issue if we are not allowed to have the Jump Point installed on their device. If a user feels like they don't want you on their device, they can cancel the connection at any time.

Manuel J G

September 24, 2024 Source: G2.com

Beyond Trust's Exceptional Remote Support Garners Loyalty

What do you like best about BeyondTrust Remote Support?

Beyond Trust Remote support is a great tool for assisting remote users. I have used the product for years and it keeps delivering on features. The product is very stable and from both a user and administrator of the product it is exceptionally easy to use and implement.

What do you dislike about BeyondTrust Remote Support?

To date I have not been able to find something I dislike about Beyond Trust Remote Support. They have recently added features I had not thought of and it has made the product better.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

I have many remote users in my orginazition. This requires me to assist them where they are and it is difficult to do with everyone spread out so geographically and not in the office. This tool allows me to better assist my users and make sure they have a sense they matter.

Leslie A

September 19, 2024 Source: G2.com

BeyondTrust Remote Support has changed my life at work

What do you like best about BeyondTrust Remote Support?

One of the standout features of BeyondTrust is its comprehensive security framework. The platform offers multi-factor authentication, role-based access controls, and encrypted sessions, ensuring sensitive information is protected during remote sessions. Although it integrates seamlessly with existing IT service management (ITSM) platforms such as ServiceNow and Salesforce, we are not currently on those systems for service desk and we use Service Desk Plus.

What do you dislike about BeyondTrust Remote Support?

Recommendations to others considering BeyondTrust Remote Support?

We are looking to implement it for our external support as well allowing us to provide top-tier customer support our users as well as our coworkers.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

BeyondTrust Remote Support Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use BeyondTrust Remote Support?

Review Summary

Pros

Cons

Tommy K

Phil M

basava r

Verified User in Information Technology and Services

Verified User in Information Technology and Services

Kathy C

Girish Chandra J

Verified User in Food Production

Manuel J G

Leslie A

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