BoldDesk Reviews

Simple, Easy to Use. Minimal Setup. We went live in a day, No Regret getting started with BoldDesk

We have been using it for almost a year and it serves our need. We haven't ran into any blockers or obstacles.

It helps us track customer support tickets

Simple, easy to use, simplified migration, intuitive interface and features.

At my current plan Momentum, the team can't forward messages. It could be better!

Bold desk was a solution to popular market platforms, bringing opportunities for saving resources in license acquisition, data migration and deployment. It also contributed to optimizing operations through the platform's advanced features.

Easy to use and navigate. Responds quickly and havs great features.

There are some areas that could be improved. Adding a timer feature on tickets. The ability to add new contacts from within the ticket.

Quick easy and user freindly ticketing

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests.

BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully.

Bold Desk functionality provides an effective way to organize and respond to messages sent to the iVoterGuide technical support email account.

My role at iVoterGuide is to assist both internal staff and customers (mostly candidates for office) when technical support is needed. Many times a response is forwarded to technical support after the inital issue gets reported. by the candidate. In these situations, there is a need to connect with the candidate rather than the ticket requestor. Scheduling the contact with the candidate is difficult.

BoldDesk provides a centralized method to address issues reported by both internal staff and external clients; mostly candidates running for public office.

Possibility of interface customization

Excellent permission management

Excellent rule management

Very comprehensive with various features

Knowledge Base

Managing Tickets (split, merge, etc)

User manuals and video tutorials

Number of Features

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

There is nothing I dislike about the product.

It helps us track tech support issues and ensures that issues are closed in a timely fashion. The software also makes it easy to keep everyone updated on the status of a support call.

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine.

When it comes to response & resolution for a support tickets it is very satisfactory.

If the plan you choose is limited and the fields are used by users there will not be any feature to update just a particular field instead we have to upgrade the whole app.

I like the interface. It is more user friendly than other comparable services. The pricing is reasonable and the customer service is great.

Still in the early phases, so nothing yet.

It is helping us streamline internal and external support service requests.