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Anonymous User

November 13, 2018 Source: G2.com

"Best PHP App Performance Software"

What do you like best about Blackfire?

I love the performance profiling. This is HUGE in my line of work so I can quickly identify Memory, Network Calls and SQL requests. AWESOME documentation and support. Robust API

What do you dislike about Blackfire?

Honestly I can't think of anything that I dislike about this product so far.

Recommendations to others considering Blackfire:

How many customers are you losing because your app / site takes too long to load? Can you pinpoint what exactly is going on? You need Blackfire

What problems is Blackfire solving and how is that benefiting you?

We are solving issues we were having before of our apps performance with blackfire. We are getting very detailed insights on why we were so slow and issues that took weeks to figure out are now on the fly and update real-time. Also the integrations with Magento, cPanel, Bitbucket, Slack and New Relic keeps everything in sync.

AM

Administrator in Online Media

November 13, 2018 Source: G2.com

"Best PHP App Performance Software"

What do you like best?

I love the performance profiling. This is HUGE in my line of work so I can quickly identify Memory, Network Calls and SQL requests. AWESOME documentation and support. Robust API

What do you dislike?

Honestly I can't think of anything that I dislike about this product so far.

Recommendations to others considering the product:

How many customers are you losing because your app / site takes too long to load? Can you pinpoint what exactly is going on? You need Blackfire

What problems are you solving with the product? What benefits have you realized?

We are solving issues we were having before of our apps performance with blackfire. We are getting very detailed insights on why we were so slow and issues that took weeks to figure out are now on the fly and update real-time. Also the integrations with Magento, cPanel, Bitbucket, Slack and New Relic keeps everything in sync.

JL

Jay Leon

July 13, 2022 Source: Financesonline.com

Failure of a product

PROS: Was not provided a chance to try any features past signing up for an account.

CONS: The company promises that the product can be demoed, yet when we signed up for an account every visible feature is inaccessible and is behind a payment wall. Customer service bluntly said that we have to commit to an annual plan or sign up for an even more expensive monthly plan to try the software. No demo of any kind would be provided and any mentioning of the trial period that is clearly shown on the dashboard is "deprecated". The company does not trust its own product and is ok with prospective clients leaving vs giving any chance to try out the service. To be clear - I'd be ok paying the $1oo/mo price IF I knew what we are getting or if it even works with our setup. That was refused. Lack of care by their sales/customer service is another significant issue I can't ignore.

Sv

Steven v

November 23, 2020 Source: G2.com

"Worthless customer service"

What do you like best about Blackfire?

It helped us find some code base improvement opportunities.

What do you dislike about Blackfire?

- There is no explanation nor documentation as to what they define as a 'profile'

- They count same API endpoint AND same method (e.g. POST, OPTIONS, GET etc) as different profiles

- There's a max of 1000 profiles per day which is not mentioned anywhere on their pricing / feature pages (somewhere hidden in the faqs)

- Their support is worthless.

-- it is slow (takes various days for them to reply even AFTER they have seen the message)

-- Halve-assed replies. When you ask 2 things they only reply to 1

-- They give halve answers totally not trying to solve the issue (or educate me)

-- Their replies border on rude due super short (and very unhelpful) answers.

Recommendations to others considering Blackfire:

Go with any alternative. There's even a few open source ones that would probably serve you better than this.

What problems is Blackfire solving and how is that benefiting you?

Explained this in 'dislikes'

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Do You Use Blackfire?

Anonymous User

Administrator in Online Media

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Jay Leon

Steven v

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