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Bitrix24 Reviews

User Rating

3.9/5 (Based on 984 Ratings)

Rating Distribution

  • Excellent

    40.1%
  • Very Good

    33.8%
  • Average

    14%
  • Poor

    3.6%
  • Terrible

    8.4%

User Sentiments

Feature Rich CRM, Extensive Collaboration Features, Ease of Use, Affordable Pricing

Unreliable Customer Support, Confusing Interface, Limited Mobile Functionality, Occasional Technical Issues

Do You Use Bitrix24?

Write a Review

Review Summary

Overall, users praise Bitrix24's user-friendly interface, customization options, and comprehensive features such as CRM, project management, and communication tools. The platform reportedly streamlines business processes and improves collaboration. However, users also mention occasional technical glitches, limited reporting capabilities, and a learning curve for new users. Some reviewers suggest improving customer support and documentation. Additionally, while Bitrix24 offers a generous free plan, some users express concerns about the pricing of advanced features and add-ons.

Pros

  • Comprehensive suite of business tools: CRM, project management, communication, and more.
  • Customizable to fit specific business needs.
  • Mobile app for onthego access.
  • Highly scalable for businesses of all sizes.

Cons

  • Steep learning curve for new users.
  • Limited integrations with thirdparty apps.
  • Some users report occasional bugs and glitches.
  • Customer support can be slow to respond.

AI-Generated from the text of User Reviews

Reviews
MY

MERY HU WEI YING

November 7, 2024 Source: Trustpilot.com
Bitrix24
- How long have you been using Bitrix24?
Had been using it since early of year 2024.
- How many of your team members are utilizing Bitrix24?
Currently only me using. I was searching for a tool that helps me to keep track of my projects and progress. Bitrix24 had been very helpful in doing so.
- What features of Bitrix24 do you find most beneficial?
Ability to track my projects, to add subprojects into mega projects.
Read more
BH

Bamboni Home

November 5, 2024 Source: Trustpilot.com
great service and better experiance.
Date of experience: November 05, 2024
Read more
CR

Cyrus Ray

October 31, 2024 Source: Trustpilot.com
The Coolest Platform
Bitrix gave me a new plane to work with goals I keep for personal growth and innovation. It has cool platforms that one day can be used with like-minded people one day who may join my company. I love using this unique managment system!
Read more
SB

SAURABH B

January 4, 2024 Source: G2.com
"Elevating CRM Experience"
What do you like best about Bitrix24?

Bitrix24 stands out with its feature-rich CRM, streamlining customer management with robust tools. From contact to conversion, it's a comprehensive solution for seamless business growth.

What do you dislike about Bitrix24?

Its an perfect CRM for beginners, also it has user friendly interface.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 effectively addresses the challenges of customer relationship management by providing a comprehensive platform. It benefits users by streamlining communication, centralizing data, and automating processes, leading to improved customer interactions, enhanced team collaboration, and overall increased efficiency in managing business relationships.

Read more
fa

faisal a

January 1, 2024 Source: G2.com
""Track Performance with Bitrix24""
What do you like best about Bitrix24?

I use Bitrix24 daily where tasks are created and assign to us with deadline with that management track performance.We can create projects where task are created also can do calls ,chat and lot of functionality are in Bitrix24.

What do you dislike about Bitrix24?

Bitrix24 has complext UI not an easy to assign task and how to finish task on Bitrix24

after completion of task it impact on efficency.

What problems is Bitrix24 solving and how is that benefiting you?

It is helpful in tracking performance and assigning task.Diffrent Diffrent projects are created where persons are added according to there projects and task are assign to that person.

Track the record of company employees and there effiency.

Read more
CI

Clayton A I

December 16, 2023 Source: G2.com
"Bitrix24 made me a Believer"
What do you like best about Bitrix24?

After testing several CRMs, Bitrix24 provided an outstanding number of features with the ease of use that we need in our accounting firm. Due to our frequency of use, we had to engage customer support to integrate apps that we use. The ease of implementation was simple as 1-2-3.

What do you dislike about Bitrix24?

In order to get the best out of Bitrix24, I decided on a paid plan quickly. I wish the trial period was longer or possiblly a demo account was available to train my staff. Our frequency of use is up and our results are profitable.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 is solving our need to keep financial projects on track. In addition, the ability to share with external users (our clients) helps to keep the clients informed on our progress, tasks, requests for information, and more.

Read more
OE

Osama E

December 15, 2023 Source: G2.com
"sample, easy"
What do you like best about Bitrix24?

is sample and is not complicated and samplly to learn

What do you dislike about Bitrix24?

some time they get crash and difficult for searching and dont get you the exact match.

What problems is Bitrix24 solving and how is that benefiting you?

helps businesses manage their sales pipeline and internal projects. It helps teams streamline their processes while improving communication and collaboration on their work.

Read more
TE

Tinu E

November 24, 2023 Source: G2.com
"Bitrix24 - everything in one platform"
What do you like best about Bitrix24?

Bitrix24 is a software that helps you manage your customers, your support team, your communication, your teamwork, your files, and your email campaigns

It is very affordable and great for new businesses and small budgets

Bitrix24 has many features, such as tasks, customer management, online storage, online shop, and website maker

It is very good at managing your leads and you can create your own support system with it. You can also communicate and work with your team directly in the software

What do you dislike about Bitrix24?

Bitrix24 is hard to learn and has too many features that can confuse you. It can be slow and have errors sometimes and some features do not work well with each other. Bitrix24 is more costly than other similar software when you pay for it. It also has some limits on space, email campaigns, and automation for the cheaper plans.

What problems is Bitrix24 solving and how is that benefiting you?

Managing customers and sales better and faster

Talking and working with team and clients on different ways and places is easy

Planning and doing projects and tasks with clear aims and times is simple

Making business processes and workflows easier and better

Creating and managing online image and marketing campaigns

Read more
BD

Billy D

October 19, 2023 Source: G2.com
"The Best CRM Ever"
What do you like best about Bitrix24?

All our business process is within this CRM, The best

What do you dislike about Bitrix24?

Sometimes there is a downtime for the website. Usually 5pm-6pm UAE time

What problems is Bitrix24 solving and how is that benefiting you?

It helps us easily search for the leads, employee files, everything, I set up an automatic leave approval also here. its really easy

Read more
AJ

Ahmed J

October 4, 2023 Source: G2.com
"Bitrix24 Review"
What do you like best about Bitrix24?

Bitrix24 is a best CRM and online collabration tool it help employee connected with each other and run their sales ,marketing and customer services. Before Dynamics CRM 365 our company was using Bitrix24 .the dashboard has all the features which has access to meetings ,Instant chat with internal employees.A very fast & user friendly Interface which helps us to navigate every section of it without any complications.

What do you dislike about Bitrix24?

a very user friendly interface and easy to collabrate platform no cons at the moment.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 was solving many problems which are realted to file sharing, instant messaging collabration with internal company employees, we were using Bitrix24 for sales lead genration.

Functions and userinterface was quite good and easily manageable and navigateable.

Read more

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