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Bitly Reviews

User Rating

4.4/5 (Based on 1,844 Ratings)

Rating Distribution

  • Excellent

    63.2%
  • Very Good

    25.9%
  • Average

    4.8%
  • Poor

    0.6%
  • Terrible

    5.5%

User Sentiments

Ease of Use, Link Shortening, Analytics & Tracking, Customizable Links

Limited Features in Free Version, QR Code Functionality Issues, Unintuitive Interface, Inadequate Customer Support

Do You Use Bitly?

Write a Review

Review Summary

Overall, users find the product easy to use, reliable, and helpful in managing and shortening links. Many appreciate its user-friendly interface, link customization options, and ability to track link performance. However, some users have reported occasional issues with link shortening and tracking, as well as limited features for advanced users. Additionally, concerns have been raised regarding potential security risks and data privacy.

Pros

  • Userfriendly interface simplifies URL shortening and management.
  • Extensive analytics and tracking capabilities provide valuable insights.
  • Integrates with various platforms and applications for seamless workflow.

Cons

  • Limited customization options may restrict branding and personalization.
  • Occasional downtime or slow response times can disrupt link accessibility.

AI-Generated from the text of User Reviews

Reviews
L

Loulimi

August 22, 2024 Source: Trustpilot.com
Excellent customer service
Excellent customer service. The website itself is great, even the free subscription.
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J

Jane

July 30, 2024 Source: Trustpilot.com
custom made canvas frame…
I recently received a custom made frame from Fantastic Frames Malvern East, for my art work. It was made and delivered so promptly and with exceptional customer service. The frame is wonderful and makes my art work sing. I will definitely use Fantastic Frames Malvern East again !!! Thank you ! Wonderful !!!
Read more
AU

Anonymous User

June 18, 2024 Source: G2.com
"Perfect way to shorten links"
What do you like best about Bitly?

It's so easy to use and to organize the shortened links.

What do you dislike about Bitly?

There is nothing I dislike about this platform. It attends to my needs.

What problems is Bitly solving and how is that benefiting you?

We can publish many links in many places quickly and with a friendly layout.

Read more
SN

Susan Njoroge

April 10, 2024 Source: Trustpilot.com
Outstanding service
Outstanding service. I would recommend it.
Read more
AS

Amie S

January 10, 2024 Source: G2.com
"Great tool to simplify & shorten links"
What do you like best about Bitly?

I love the ease of use when creating shortened links and the ability to customize the file name. It's also great to be able to see an overview of how the link is performing, at a quick glance, using the provided graphs & timeline.

What do you dislike about Bitly?

Nothing. I haven't found another site or program that can do what Bitly can do so concisely.

What problems is Bitly solving and how is that benefiting you?

Bitly has been very helpful when sharing links on printed pieces -- when you don't want to type out a long (& ugly) URL, which your audience would then have to type out themselves to get to the page your promoting. Bityly makes the links short & sweet (and customized to file names that make sense with whatever you're promoting).

Read more
MS

Manny S

January 4, 2024 Source: G2.com
"Easy to Use and Very Practical!"
What do you like best about Bitly?

It's very easy to take a long URL and shorten it. Plus, the analytics are easy and very practical, presenting you very useful information once you log in.

What do you dislike about Bitly?

I wish the bitly had even more analytics

Recommendations to others considering Bitly:

It is one of the best URL shortening tools available. It' easy and has great analytics. I love bitly.

What problems is Bitly solving and how is that benefiting you?

Long URLs are not good for social media, especially Instagram, where you can't click from the post, so a short URL and being able to personalize it makes it more memorable and a better opportunity to get a click through on IG

Read more
AU

Anonymous User

October 19, 2023 Source: G2.com
"easy to use, and a nice looking dashboard"
What do you like best about Bitly?

very intuitive and straightforward, many options and possibilities

What do you dislike about Bitly?

Difficult to delete hold links and doesn't work with VPN (have to disconnect when on VPN)

What problems is Bitly solving and how is that benefiting you?

URL shortener and URL personalization makes it much more reliable for readers

Read more
AL

Alyssa L

September 29, 2023 Source: G2.com
"Bitly is the best link manager!"
What do you like best about Bitly?

For a long time, we were using extremely long links on social media that we thought looked very spammy. Not to mention, in places where links aren't clickable such as Instagram captions, nobody would be able to even try to remember a long URL to type into their browser! Bitly has helped us create shorter links for a better appearance within social media captions. We have also used bitly links on flyers or graphics where people can't actually click the link, for the purpose of ease in remembering the link if they wanted to look more into the info we are providing in the flyer or graphic.

Even further, we also enjoy the custom branded link capability so that we can have more brand recognition in our URLs. We have also used their QR code feature.

The analytics bitly provides for both the shortened links and QR codes has been extremely helpful for our marketing strategy because it helps us determine what links people are clicking on and what links people are not clicking on.

What do you dislike about Bitly?

We had trouble finding a custom domain for our short link. I also don't necessarily like that the ending of our link is ".cc"....I wish we could customize this as well, but I'm sure the endings of the links are limited based on internet requirements etc.

Other than that, there's nothing we dislike!

What problems is Bitly solving and how is that benefiting you?

It is helping us shorten links for the purpose of engagement on social media and in materials where links aren't clickable, and it is also helping us with our analytics of what links are working/not working.

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SS

Saurav S

September 5, 2023 Source: G2.com
"Link Length Shortening Tool"
What do you like best about Bitly?

Bitly is one of the best free saas tools I have used to generate our QR codes & shorten URLs. The platform has a very easy and reliable user interface even for first time users. The tool also helps you track engagement rates like clicks which is very helpful.

What do you dislike about Bitly?

The only downside I have faced with the platform is that you can just shorten 100 URLs a month and generate 2 QR Codes per month. I hope they reduce the price for paid plans for small startups like us.

What problems is Bitly solving and how is that benefiting you?

One of the big issues we resolved with bitly is that we were able to reduce our long payment URLs within 30 characters which is very essential while sending our SMS to customers after new TRAI rules which became effective from this year. Another one was that we were able to track the click rates on each link created on Bitly, which was very essential with respect to our marketing purpose.

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AU

Anonymous User

September 1, 2023 Source: G2.com
"Very powerful service that much more than useful"
What do you like best about Bitly?

Bitly was the first choice always to make URL shorter. It supports custom URLs also. UI is very easy and useful. It is fast service and has high SLA

What do you dislike about Bitly?

I hope they can provide more custom URLs with paid plans and more limits.

What problems is Bitly solving and how is that benefiting you?

- Shorten URL for social networks

- Analyse and monitor incoming network

- Have custom short urls

Read more

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