BigPanda Reviews

The alert correlation assists our support teams to be able to quickly and easily identify the root cause, allowing them to reduce the overall time to resolution.

Like all software, it's not devoid of its issues or bugs. Not to say they have more than any other software out there, but they do have the occasional bug that is run into, and can be a temporary frustration while it gets resolved. (In which BigPanda does work to resolve in a timely fashion)

BigPanda allows us to correlate events from multiple monitoring systems. This then bridges into a single actionable ticket for our support teams to be able to investigate and work to resolution.

BigPanda makes it easy for users to respond through its friendly and well-designed interface; I also liked the dashboard for current tickets and incident management in general.

It would be nice if a few things changed, like the report integration and the calendar view could be more customisable.

We use it for management models, tickets, notifications of incidents and requests for services and issuance of tickets.

I like the cross-team capabilities in regards to managing multiple high impact incidents while keeping everyone in the loop.

Currently we are working with the BP team to better improve the way our alerts are visually organized (not meaning environments).

It is helping us correlate maintenance events and random critical events to alerts in our system.

1) BigPanda aggregates data from inbound tools such as Icinga, ThousandEyes, Prometheus, Jira, and others. BigPanda’s machine learning will correlate data into a small number of actionable incidents as they are detected in real-time before they escalate into outages.

2) BigPanda's integration with Outbound Tools such as Slack, WebEx, Teams, JIRA, ServiceNow, etc., automates and streamlines the incident response lifecycle across incident triage, ticketing, and notifications allowing accelerated remediation.

1) BigPanda still lacks the feasibility to show the alert count in a particular incident which would be very helpful to NOC and IT Ops in some instances to determine the alert count.

2) BigPanda needs to improve on the Activity Tab front, wherein we can't currently filter between Comments, Incident Sharing and Incident status changes.

1) BigPanda’s ability to eliminate IT noise, surface the root cause of problems, and automate manual incident management tasks improving MTTR across the organization.

2) BigPanda's Integrations with CMDB provide Event Enrichment details, improving the quality of data fed to BigPanda’s AI/ML algorithms. This leads to

cleansing, preparing and enriching the alert data payload with rich operational and topological context.

It helps in Noise reduction, Event correlation/suppression and deduplication. Thanks for doing that.

Less a number of criteria for Noise reduction, Event correlation/suppression and deduplication.

Multiple Telemetry tool integration and Event correlation.

BigPanda allows us to unify our incident and alert management. With the included automation, we can escalate issues to the relevant people in a timely fashion.

Currently, BigPanda does not display HTML-based email alerts as well as extracting info from HTML-based email alerts. If this is resolved, we don't need to reconfigure existing alerting methods. And in some cases, 3rd party systems only send out HTML-based alerts.

BigPanda is helping us solve the way we consume all of our alerts systems into a single system and allowing us to work more efficiently. The simplified workflow reduces wasted time.

I like the tool for its modern user interface and because it makes it easy to monitor and analyse continuously. I like that it can be used for multiple things, like creating tickets and identifying problems immediately with preventative treatment.

My experience has been positive. However, the documentation needs to be improved a bit.

It is a tool that gives us many benefits because it helps us with analysis, monitoring, user behaviour, ticket creation follow-up, and much more.

Correlates data from all monitoring sources. Helps visualize incident progress and timeline. This streamlines our escalation workflow.

Not enough user customization. Would like to see some cosmetic changes and or custom alert views. Customizeable short cut buttons for snoozing. Customs filters when displaying incidents.

BigPanda helped solve the escalation process and workflow by consolidating every alert source then correlating all alerts into separate incidents which allowed us to focus more on the issue rather than waste time finding whom to address the issue.

I like the automation function. It helps our business.

The AI learning takes a little bit of a curve to learn.

Big Panda has helped our organization move away from email. We've gone from having to dump email every four days to once a week.

Ease of setup, configuration, and daily use.

Nothing really at this point. We've been using the tool for 6 months

Gives our teams a single point of view for all our monitoring sources and drastically reduces noise.