Benefitfocus Reviews

Having a strong team working beside me in Benefits administration for our employees and their dependents.

There is nothing that I dislike about Marketplace, Service Center, ACA, COBRA or CDH.

Do it! You won't be disappointed

Having a team working beside me as I am basically a one person department for 1100 employees, 200 retirees and their dependents. Marketplace is a very easy platform for our employees to use.

The reports are great. It's very easy to extract data and the team is willing to help with custom reports. The enrollment was very easy-for newly eligible and open enrollments. The HSA tracking is fantastic-so flexible.

Trying to get historical data could be difficult and the audit trails were not great.

Integrates well with payroll systems

Easy enrollment, payroll updates, eligibility files. Our customer support team was always ready to help!

Working with our relationship manager and helping us stay on par with Open Enrollment. The system is very user friendly for admins and for employees. Very happy with what we have seen over the past few years.

Just getting new to this process so it makes it difficult to say what I dislike. The help and support and the ease of use of the system is great for admins and employees.

N/A

Having an open platform that helps with communication and ease of use to get our employees signed up for benefits and other changes. Helping employees with the burden of open enrollment and enrolling in benefits for the first time makes is so much smoother and the ease of use with the application (App) is great.

System electronic enrollment and record keeping enables offering of multiple plan options; direct reporting to carriers; electronic input from payroll. Ease of employee access and navigation; employees readily understood logic behind functionality in the system; tools enabling employees' comparison of plans to make an educated election of coverage on an individual basis. Benefitfocus very well-prepared to test configuration of system before moving to production. Implementation managed very well. Data and reporting tools in system support our internal billing as well as payment to carriers for elected coverage; analysis of benefits usage. Client community forum for vetting suggested updates and enhancements supports responsiveness to customer needs.

Sometimes technical support is not knowledgeable of our plan designs.

Take advantage of all support and tools available to enhance use of the software.

Able to offer affordable options for coverage and provide more choices for employees. Reduced paper use and moved employee benefits enrollment to an electronic, web-based process that is more secure, more accurate, more accessible, and more sustainable. Enabled us to provide more consistent information to employees about benefits, and provided tools employees may use to obtain answers to questions without requiring staff support. Enabled us to provide employees direct links to carriers, improving service. Able to eliminate third-party billing for internal billing by taking advantage of the reporting features of the software. System supports analysis of plan use that improves our ability to make informed decisions about plan design.

I attended the One Place Local event in Arizona in May and was also lucky enough to attend the One Place Local event in Charleston. Not only was the material different, which I was extremely excited about, but at the One Place Local events you will always have different conversations amongst your peers. It's always a great opportunity for networking!

It's very apparent that Benefitfocus cares about their clients! There is a dedicated Benefitfocus team-member who takes down notes on hot topics, areas of concerns, etc. We even had a break out session where our opinions could impact the next annual One Place event in 2019.

I am never disappointed when leaving events held by Benefitfocus. They are always beneficial!

There are so many! Where should I begin? Benefitfocus is our hub for all things benefits. We have even coined the name 'Benefits Billboard' to help employees better relate with the communication portal. Benefitfocus has helped us streamline the benefit enrollment process. We no longer have to manually enter in benefit deductions into our payroll system as we have a very clean dependable payroll changes file that we audit every week. Benefitfocus houses all of our employee enrollment history, it leaves any questions out of the picture. I could go on and on - Benefitfocus is amazing!

The online portal and especially the Benefitfocus app are so user friendly that as Benefits Manager I rarely hear anything but praise from employees who are enrolling as new hires, processing qualifying life events, or during our annual open enrollment. With cost comparison tools, the ability to build in links, videos, etc. the system really has it all.

The only downside is that I don't have enough time to implement all of the tremendous features that are available (automated communications, reminders, personalized content, etc.)

Take the time to personalize your portal to fit the culture of your company.

Having limited people resources I need to be able to count on a vendor and their product to be able to reduce the amount of admin work and troubleshooting that I have and Benefit Focus does exactly that.

When I think of Benefitfocus and how HRis and Ben Admin systems need to evolve with the dynamic needs and requests of employers Benefitfocus is spot on with their innovative technology and customer support systems. Benefitfocus understands that data drives all HR and Benefit decisions and they have made a significant investment in their data and data accuracy.

Since Technology is king anymore Benefitfocus offers user-friendly mobile enrollment that is seamless and intuitive. Benefitfocus One Place conference is the gold standard as well.

Benefitfocus and their mobile and enrollment solutions helped our Associates migrate over to CDHD Plans and we continue to see the movement YOY.

The only opportunity I would even mention about Benefitfocus is that initially it took some time for them to find their footing for the Customer Support Managers and support teams. Now Benefitfocus has a gauge on what their customers want in regards to platform and technical support. The great thing about Benefitfocus is that when you speak up, they listen to their clients.

Benefitfocus provides us with data and reporting that make it easy to report real time data to the C-Suite.

Overall, what I loved most is the time and attention that has been devoted towards the success of our business relationship for the past three years!

There has been nothing but total consistency with the way things are handled and delivered from the Benefitfocus Support Team to my College, on a daily and weekly basis. And, it appears to only be getting better as technology advancements are made and implemented.

Our relationship with Benefitfocus is happy happy! Thank you!

I absolutely cannot think of anything at this time--all issues are addressed, upon discovery, and resolved in a timely manner.

You will not be disappointed!

Like other business partners have stated, Benefitfocus have provided our benefits eligible employee community with a 21st century product that is delivered on a leading edge technology platform.

Accessing your benefits no longer requires a call or visit to the HR Benefits Office, and can now be accessed via several technology options--especially smartphones and other mobile devices 24-7-365.

The enrollment platform and the communication portal. Both are able to be customized and they carry the look and feel of our company. Not just a generic enrollment platform. Very user friendly and makes enrollment easy for the member.

Nothing specific to Benefitfocus. Its always a learning curve understanding how to make the platform work best for your company's specific needs.

Request training from your account reps

Utilize One Place 365 for all problems/questions

We are able to provide a self service option for our employees, and have one source for benefit communications/enrollments. Employees now feel empowered to enroll and make changes in their benefits because its available to them 24/7.

We have used the system for 3 years now and it's so easy for us as admin and for the user. I love the fact we can drill down in history to view who made the changes.

To much communication when logging a case, get an e-mail when we log, get an e-mail when they look at it and another when it's completed.

Benefit enrollment is so easy and seamless, we have saved so much time by moving to Benefitfocus.