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Benchmark Email Reviews

User Rating

3.9/5 (Based on 201 Ratings)

Rating Distribution

  • Excellent

    32.8%
  • Very Good

    37.3%
  • Average

    24.4%
  • Poor

    1.5%
  • Terrible

    4%

User Sentiments

User-Friendly Interface, Excellent Customer Support, Great Email Templates, Effective Email Automation

Limited Template Customization, Email Deliverability Issues, Lack of Advanced Reporting, Limited Integrations

Do You Use Benchmark Email?

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Review Summary

Benchmark Email, a popular email marketing platform, garners mixed reviews from users. While some users praise its ease of use, affordability, and customer support, others criticize its limited features, outdated interface, and occasional technical glitches. Common themes emerging from reviews include its user-friendly drag-and-drop editor, comprehensive reporting and analytics, and effective email automation capabilities. However, concerns are raised regarding its lack of advanced features such as advanced segmentation, A/B testing, and limited integration options. Overall, Benchmark Email appears to be a suitable choice for small businesses and startups seeking a simple and cost-effective email marketing solution, but may not cater to the needs of larger organizations or those requiring more sophisticated functionalities.

Pros

  • Userfriendly interface and easytouse features, suitable for beginners and small businesses.
  • Affordable pricing plans and good value for money compared to competitors.
  • Variety of email templates, images, and other resources to create visually appealing emails.

Cons

  • Limited reporting and analytics capabilities compared to more advanced email marketing platforms.
  • Occasional technical issues and outages reported by users, affecting email deliverability and campaign performance.
  • Customer support may not be as responsive or efficient as some users would like.

AI-Generated from the text of User Reviews

Reviews
RS

Russell Scott

April 19, 2024 Source: Trustpilot.com
Low average rating makes not sense?
I am not sure why the average rating for this site is so low. This is an incredibly easy to learn and use email marketing platform with AI integration and a great drag and drop email creation utility. There is also a free plan that allows up to 500 contacts. What's not to like? Benchmark is crackalakin good.
Read more
BK

BEHERA PRAKASH K

November 21, 2023 Source: G2.com
""Email Marketing Excellence: A Review of Benchmark Email"
What do you like best about Benchmark Email?

I recently had the pleasure of working with Benchmark, a leading email marketing company, and I must say, they exceeded my expectations in every aspect. As someone who values effective communication and outreach, I found their services to be not just satisfactory, but truly exceptional.

User-Friendly Platform:

Benchamark email marketing platform is incredibly user-friendly. The intuitive interface makes it easy for both novices and experienced marketers to navigate through the various features seamlessly. Setting up campaigns, designing visually appealing newsletters, and managing subscriber lists have never been more straightforward.

Personalization and Targeting:

One standout feature of benchmark services is their commitment to personalization. The platform offers robust segmentation and targeting tools, allowing users to tailor their messages to specific demographics. This level of personalization undoubtedly enhances engagement and conversion rates.

Automation and Workflow:

Automation is a key strength of benchmark. The ability to set up automated workflows for different customer journeys is a game-changer. From welcome emails to cart abandonment reminders, the automation features are versatile and efficient, saving both time and resources.

Analytics and Reporting:

The detailed analytics and reporting tools provided by Benchmark are invaluable for assessing the performance of email campaigns. Real-time data on open rates, click-through rates, and other crucial metrics enable marketers to make data-driven decisions and continuously optimize their strategies.

Customer Support:

Customer support is often a make-or-break factor for me when choosing a service provider. benchmark did not disappoint. Their customer support team is responsive, knowledgeable, and always ready to assist. Whether it's a technical issue or a query about best practices, their support team goes the extra mile to ensure client satisfaction.

Affordability and Scalability:

Despite the high quality of their services, benchmark offers competitive pricing plans suitable for businesses of all sizes. The scalability of their solutions makes it easy for businesses to start small and grow their email marketing efforts as their needs evolve.

In conclusion, I wholeheartedly recommend benchmark to anyone in need of a top-notch email marketing solution. Their combination of user-friendly design, powerful features, and excellent customer support sets them apart in a crowded market. If you're serious about optimizing your email marketing campaigns, look no further than benchmark.

What do you dislike about Benchmark Email?

not found any loop polls about the company.

What problems is Benchmark Email solving and how is that benefiting you?

Engagement tools designed to help your business guide your customers through the customer journey. Bring customers in with signup forms that automatically fit into any space on your site you want. Automated and triggered follow up tools to stay in touch with your subscribers. Target, Test and Track success.

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AA

Adina A

October 12, 2023 Source: G2.com
"Simplified Success with Benchmark Email"
What do you like best about Benchmark Email?

Benchmark Email has made our email marketing a breeze. The best part is how easy it is to use. We're not tech experts, but this platform is super user-friendly. We can create stunning emails with just a few clicks, thanks to the drag-and-drop builder and customizable templates. The analytics are great for tracking our email performance, and the automation options have saved us time. Plus, the customer support is top-notch - they're always there when we need help.

What do you dislike about Benchmark Email?

If we had to find a downside, it's that the free plan might be a bit limiting for small businesses. It would be better if they offered more on the free plan. But honestly, the paid plans are reasonably priced and totally worth it for what you get. Overall, Benchmark Email has simplified our email marketing and helped us succeed.

What problems is Benchmark Email solving and how is that benefiting you?

Benchmark Email streamlines our email marketing efforts. It simplifies the process of creating and sending emails, saving us time and effort. This efficiency is crucial for meeting deadlines and maintaining a consistent email marketing schedule.

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AU

Anonymous User

September 15, 2023 Source: G2.com
"Reach people digitally quickly and securely"
What do you like best about Benchmark Email?

I like the easy handling and the support, when you have questions.

What do you dislike about Benchmark Email?

Since I'm not that experienced with newsletter tools, I can't say anything negative.

What problems is Benchmark Email solving and how is that benefiting you?

Through Benchmark Email we can reach in a very short time, in a very efficient way, many researchers and students to inform them about internal and external events and congresses.

Mainly for our own congress, the annual World Immune Regulation Meeting.

Read more
AU

Anonymous User

August 9, 2023 Source: G2.com
"Brilliant, easy to use system"
What do you like best about Benchmark Email?

The website is easy to navigate and simple to use. I have tried other websites for sending mail shots to my customers but Benchmark has proved to be the best so far!

What do you dislike about Benchmark Email?

No downsides except for the slightly confusing payment processes - but all very quickly explained by the amazing customer service.

What problems is Benchmark Email solving and how is that benefiting you?

Benchmark is enabling me to send out multiple emails very quickly - hassle free. It is also providing excellent statistics post send, which allows me to track the success of mail shots.

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LM

Leo M

August 7, 2023 Source: G2.com
"Revolutionize your email marketing effortlessly with Benchmark Email!"
What do you like best about Benchmark Email?

Benchmark's user-friendly interface and extensive range of features empower individuals to effortlessly construct mailing lists and design campaigns ideally tailored for newsletters and promotions. One aspect that stands out to me is their streamlined automation, simplifying the creation and supervision of nurture sequences for enhanced comprehension.

What do you dislike about Benchmark Email?

Truly, I find no faults with Benchmark's email system. Their remarkable achievement in creating a delightfully simple setup process is truly commendable. You can swiftly launch your endeavors with just a handful of steps. An intuitive platform like this is unmatched; without exaggeration, it ranks among the simplest to configure, and we've tested several.

What problems is Benchmark Email solving and how is that benefiting you?

Utilising Benchmark ensures profitable list maintenance and engagement, resulting in enhanced monetisation. This contribution leads to heightened revenue and lifetime value growth per opt-in garnered through our campaigns.

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AU

Adina U

July 13, 2023 Source: G2.com
"Le platform is very versatile and easy to use"
What do you like best about Benchmark Email?

The fact that emails are sent very fast and without hassle, and also the fact that I can see in a glance which emails didn't work out.

What do you dislike about Benchmark Email?

The steady price increase is a bit hard to bear for a non-profit organization

What problems is Benchmark Email solving and how is that benefiting you?

I like that I can send bulk emails without hassle for myself and my correspondents

Read more
AU

Anonymous User

July 13, 2023 Source: G2.com
"Benchmark has the best customer service!"
What do you like best about Benchmark Email?

Best thing about Benchmark Email is its awesome and incredibly friendly customer service.

What do you dislike about Benchmark Email?

Can't think of anything off-hand. Sometimes there's issues with delivery of emails, but that's never because of anything Benchmark does or doesn't do.

What problems is Benchmark Email solving and how is that benefiting you?

I need to reach subscribers to my newsletter on a weekly basis. Benchmark makes the process easy.

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FC

Frank C

July 12, 2023 Source: G2.com
"The Best Way to Communicate with YOur Audience"
What do you like best about Benchmark Email?

Many features with Benchmark Email help you to communicate with your subscribers and grow your audience. Also, the support is very accommodating and makes using this platform easy.

What do you dislike about Benchmark Email?

Some things glitch and the community blog area needs an overdue update. The social share buttons are outdated, and the comments and Likes don't notify you. This area is a page of your most recent emails sent, there are three sections based on engagement. However, all three are duplicates and thus seem broken.

What problems is Benchmark Email solving and how is that benefiting you?

We are a small Catholic nonprofit and use Benchmark Email as our main base for point of contact and follow-up, as well as hosting an archive of our resource content.

Read more
AU

Anonymous User

July 11, 2023 Source: G2.com
"Love everything about Benchmark!"
What do you like best about Benchmark Email?

Contemporary look and feel of newsletters, ease of use, quality of templates, service

What do you dislike about Benchmark Email?

Nothing so far... maybe more full-page-width templates? But this has not been a problem.

What problems is Benchmark Email solving and how is that benefiting you?

We switched from ConstantContact old-school templates and funky workflow and never looked back

Read more

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