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Bench Reviews

User Rating

4.4/5 (Based on 1,405 Ratings)

Rating Distribution

  • Excellent

    76.4%
  • Very Good

    9.7%
  • Average

    2.1%
  • Poor

    2.3%
  • Terrible

    9.5%

User Sentiments

Responsive Customer Service, Knowledgeable Bookkeepers, Easy to Use Interface, Time-Saving Automation

Inconsistent Bookkeeper Turnover, Delayed Bookkeeping Completion, Limited Functionality for Complex Businesses, Inaccurate Expense Categorization

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Review Summary

Overall, users generally praise Bench's user-friendly interface, ease of use, and helpful customer support. Many appreciate the simplicity and convenience of the platform, highlighting its user-friendly design and straightforward setup process. Bench's customer support is also frequently commended for its responsiveness and helpfulness. However, some users have expressed concerns regarding the accuracy and reliability of the bookkeeping services, with a few mentioning issues with categorizing transactions and occasional errors. Additionally, some users have noted that Bench's pricing may not be suitable for all businesses, particularly those with complex accounting needs.

Pros

  • Userfriendly interface: Bench's simple and intuitive interface makes it easy for users of all skill levels to manage their finances.
  • Affordable pricing: Bench's pricing plans are very affordable, making it a great option for small businesses and freelancers.
  • Excellent customer support: Bench's customer support team is responsive and helpful, and they are always willing to go the extra mile to help users.

Cons

  • Limited features: Bench does not offer as many features as some of the more expensive bookkeeping software options.
  • Can be timeconsuming: It can take some time to get used to Bench's system and to input all of your financial data.
  • No mobile app: Bench does not have a mobile app, which can be a disadvantage for users who want to access their finances on the go.

AI-Generated from the text of User Reviews

Reviews
I

Ilona

November 21, 2024 Source: Trustpilot.com
Bench is a superior bookkeeping company
Bench is the best bookkeeping company ever. They are efficient and reasonable. The interface is advanced and the layout is simple and fantastic. This is top tier website.
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ES

Erica Stuckey

November 20, 2024 Source: Trustpilot.com
Stress-Free Accounting
I've been with Bench for nearly three years, and it's been a game-changer for my business. My books are completely handled, giving me peace of mind knowing everything is up to date and IRS compliant. Their team is reliable, responsive, and makes accounting feel effortless. I never have to worry about staying on top of my finances because Bench takes care of it all. I genuinely look forward to maintaining my subscription and would highly recommend their services to any business owner who values efficiency and professionalism! Already have recommended them to a couple of business owners I know.
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RR

Ryan Roberts

November 20, 2024 Source: Trustpilot.com
I've been using Bench.co for my taxes
I've been using Bench.co for my taxes, bookkeeping, and profit & loss statements for the past four and a half years, and I couldn't be more pleased with their services. From day one, the experience has been seamless, efficient, and stress-free. Their team is incredibly responsive and knowledgeable, making the whole process feel easy and straightforward. Whether it's filing taxes, keeping track of my finances, or preparing detailed financial statements, they handle it all with exceptional professionalism. I truly appreciate how they’ve helped streamline my financial management, allowing me to focus on growing my business. Bench.co has been a game-changer, and I highly recommend them to anyone looking for reliable and user-friendly financial services!
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NK

Nicolai K

November 18, 2024 Source: Trustpilot.com
Reliable, Professional, and Easy to Use
We’ve been using Bench for my bookkeeping for years, and the experience has been outstanding. The team is professional, thorough, and always available to answer any questions we have. They’ve given us peace of mind knowing everything is handled accurately. We highly recommend Bench to any small business owner looking for reliable and hassle-free bookkeeping services.
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C

Cali-Tee

November 15, 2024 Source: Trustpilot.com
No Stress Accounting
I have had nothing but a smooth, informative and timely accounting experience since switching to BENCH.
They are proactively responsive and constantly eliminating obstacles before they become issues.
Their user interface is also very intuitive and quite pleasant.

They deserve the highest star rating available under any bench-marking paradigm!
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KP

Kelsey Parsons

November 14, 2024 Source: Trustpilot.com
Clear & Consistent
Our bookkeeper, Ryan, is excellent to work with. His communication is clear and consistent and he follows through on action items in a timely manner. He's been able to provide us with options and feedback on bookkeeping related decisions, as well. Bench has been a great fit for our small business!
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DB

Dean Benjamin

November 13, 2024 Source: Trustpilot.com
A no brainer for a small business
Bench really makes the bookkeeping process so easy for our company. I qualified as a Chartered Accountant, so I know what it takes and I have a high benchmark. At first I was skeptical about Bench, but after actually using it and working with my assigned bookkeeper, I am now a big fan of their offering.
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AM

Aileen Martin

November 13, 2024 Source: Trustpilot.com
⭐️⭐️⭐️⭐️⭐️
I can't recommend this accounting team enough! They are always here to help, providing prompt and professional service whenever I need assistance. Truly a 5-star experience!
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J

Jonathan

November 13, 2024 Source: Trustpilot.com
Great experience!
The end of the year packaged is excellent. Agents are great communicators and easy to work with. There are times when Agent turnover rate is high. That is the only downside. Otherwise we love Bench.co and have used them for over 5 years.
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JS

Jared Snow

November 11, 2024 Source: Trustpilot.com
Highly recommend Bench
Bench has been a lifesaver for my business—classy, reliable, and always on point with deadlines. Their team kept communication easy and made sure my books were accurate and stress-free. With their help, I hit all my deadlines and felt completely confident in my numbers.
Read more

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