BackupVault Cloud Backup Reviews

Rob has been brilliant!

My BackupVault was running VERY slowly and this was down to my internet speed. On Rob's advice, I increased the memory in my computer and after the scan Rob performed on my system, this enabled me to delete files that were consuming space, which slowed my computer. I could't be happier with the result!!!

Technically, was easy to set up, monitor and operate. A big credit to the service though - proactive without being pushy, responsive and really helpful. In an age of anonymous blanket emails and opaque FAQs, offered welcome personalised support.

Solid professional company.

We have been dealing with Backup Vault now for a few months and have had nothing but great support, the account managers have been really helpful with arranging costings for us when we are quoting for business.

Their response to support tickets and costing update's are exceptional.

I have no worries about recommending their services

Our experience working with them has been excellent and hassle-free. We have been utilising their services for a few months now and have only good things to say about their products and customer service.

I can’t recommend this company highly enough for their exceptional server backup and“365 backup services. Their solutions are robust, reliable, and have given us peace of mind knowing our data is always secure and accessible.

What truly sets them apart is their amazing customer service and account management (thanks Brian). From the very first interaction, their teams have been incredibly responsive, knowledgeable, and genuinely committed to helping us resolve an issue. They go above and beyond to ensure all our needs are met, and any issues are resolved promptly and efficiently.

In summary, if you’re looking for top-notch backup services with unparalleled customer support, look no further. This company is simply fantastic!

We used backup vault for our educational provision and they were really supportive, helpful and knowledgeable about the needs of our business and how they could help us. The support was invaluable - we have been with them for over 4 years now!
They are reliable and always speedy at answering questions and coming back to us with any advice or support needed. It was really reassuring for us that they are UK based and GDPR compliant etc.

Excellent guys at BackupVault, customer service is great. Having a UK Data Centre is critical for us, and for our compliance requirements. We've had this product for a few years now, and at multiple times a year something major happens where M365's native backup will not help us. This product has got us out of many tight situations, I can't recommend it enough.

Following a recent server outage at one of our sites, BackupVault's solution had us back up and running within the hour. Within 10 minutes, we were spinning up a VM at an alternative site, all within the Admin interface. Complex software packages and large, multi terabyte file shares were all available, with no complaints from our Team. Furthermore, support is fantastic! Couldn't recommend more.

We are using Backup Vaults and have found them brilliant. They have provided excellent service and are reasonably priced. I would highly recommend them.

Excellent communication and good price. I would highly recommend BackupVault.