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Backlog Reviews

User Rating

4.6/5 (Based on 336 Ratings)

Rating Distribution

  • Excellent

    62.8%
  • Very Good

    34.8%
  • Average

    2.1%
  • Poor

    0.3%
  • Terrible

    0%

User Sentiments

User-Friendly Interface, Efficient Issue Tracking, Effective Team Collaboration, Comprehensive Project Management

Limited Mobile App Functionality, File Size Limitations, Occasional Software Crashes, Limited Customization Options

Do You Use Backlog?

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Review Summary

Backlog is a project management tool praised for its user-friendly interface, customization options, and robust reporting capabilities. Users appreciate its intuitive design, which simplifies project tracking and collaboration. The tool's flexibility allows teams to tailor it to their specific needs, while its comprehensive reports provide valuable insights into project progress and resource allocation. While some users have encountered minor bugs and occasional performance issues, the overall sentiment towards Backlog remains positive, with many highlighting its effectiveness in streamlining project management processes and enhancing team productivity.

Pros

  • Customizable.
  • Easy to use.
  • Integrates with multiple tools.
  • Great customer support.

Cons

  • Lacks customization for advanced users.
  • Steep learning curve for complex projects.
  • Occasional bugs and glitches.

AI-Generated from the text of User Reviews

Reviews
TN

Trung N

December 21, 2023 Source: G2.com
"I have 2 experience for manage task on backlog."
What do you like best about Backlog?

- It's help me become easier to manage and assign task for member.

- It's help me can provide information and track history for all task.

What do you dislike about Backlog?

Nothing!

It's good for me, everyone can try it.

What problems is Backlog solving and how is that benefiting you?

- Manage task.

- Can watch progress of all task.

- Update information for all task.

- Template make me easy for create a task.

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AR

Adithya R

December 14, 2023 Source: G2.com
"It's fast, helps connect, collaborate, plan, track and release. We love it!"
What do you like best about Backlog?

Speed and accessibility, notifications and interoperability

What do you dislike about Backlog?

There is actually very little that Backlog does not do that I can think of.

What problems is Backlog solving and how is that benefiting you?

I'm in a discovery project going through historical high priority tickets that are open and in progress. Backlog has all the data we were looking for, and is our go to place to study what happened.

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NT

Nguyen T

December 13, 2023 Source: G2.com
"My experience is so good for backlog. It help me manage task for all member in my team."
What do you like best about Backlog?

Have gantchart support me manage schedule.

Have batch update, it can help me update all task not waste more time.

What do you dislike about Backlog?

Not have more level in task, it only have parent task and child task.

What problems is Backlog solving and how is that benefiting you?

- Manage task.

- Add task and assign for memeber.

- Tracking content of task.

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SD

Sam D

December 13, 2023 Source: G2.com
"Great interface"
What do you like best about Backlog?

Easy to visualise comment and assign tickets to team members

What do you dislike about Backlog?

I like it all- nothing that I dislike

All good

What problems is Backlog solving and how is that benefiting you?

Many problems are being solved

Communities problems

Organisational problems

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SS

Samatcha S

December 13, 2023 Source: G2.com
"Easy to use and friendly for tracking"
What do you like best about Backlog?

Easy to tracking project, and helpful for works priority, it have many channel to help for using such as a customer services, easy to integrate with another program. I really like to use it because I am always use it 3 times a week.

What do you dislike about Backlog?

It make me spend more time to setup project,

What problems is Backlog solving and how is that benefiting you?

Priority management and

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MJ

M Aleem J

August 4, 2022 Source: G2.com
"Its very simple and easy . its features includes reporting are very good ."
What do you like best about Backlog?

Bug reporting and creating tasks. it's very easy no complexity like jira. This application has multiple features including bug tracking tasks creation reports integration.

What do you dislike about Backlog?

Sometimes it goes down and it won't respond once between my work it stops working. it happend to me in the mid of the project it goes down and i was not able to send report.

Recommendations to others considering Backlog:

yes, would recommend this to other people teams and stakeholders

What problems is Backlog solving and how is that benefiting you?

bug and task reporting overall ticketing I use for this. started using this application long back which is very simple and easy , it saves lot of time just dragging a image .

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AU

Anonymous User

April 21, 2022 Source: G2.com
"Fast and Easy"
What do you like best about Backlog?

Very easy to set up for a small shop. API is also really usable. Inexpensive at the lower levels.

What do you dislike about Backlog?

Starts to get expensive as you need more users. The UI can be just a little confusing at first.

Recommendations to others considering Backlog:

If you're a small shop than Backlog is worth a look.

What problems is Backlog solving and how is that benefiting you?

As a small shop we often communicate with clients by email. This rapidly gets unwieldy so it's great to have something that's the next level without excess setup, configuration, options, etc...

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AU

Anonymous User

February 11, 2022 Source: G2.com
"Best free ticketing portal out there!"
What do you like best about Backlog?

The free version has all of the tools available that a ticketing portal could offer. It's very user friendly and greatly assists with maintaining organization and deadlines.

What do you dislike about Backlog?

The free version limits some capabilities such as storage capacity but there are many ways to avoid uploading files directly to Backlog

What problems is Backlog solving and how is that benefiting you?

Assigning tasks with the appropriate parameters and criteria, automated notifications, and ease of use.

Read more
JK

Jay K

October 20, 2021 Source: G2.com
"Backlog is the Jack-of-all-trades in project and product management,bugs and issues tracking."
What do you like best about Backlog?

This tool helps me to complete project backlogs quickly.

I like that I can organize,create and assign tasks and projects to teams with this tool.

Enhance ease of tasks prioritization.

It's simple to track and monitor progress of projects with Backlog.

This helps me to track bugs and issues and also solve them effectively.

What do you dislike about Backlog?

The performance of Backlog in managing projects is delighting and I lack any shortcomings to pinpoint.

Recommendations to others considering Backlog:

For bugs and issues tracking, project management and team collaboration,I do suggest the use of this software.

What problems is Backlog solving and how is that benefiting you?

This tool is effective for tracking time spent on projects.

We can now rely on this tool in managing all our daily tasks and projects.

It's a great tool for products management.

Read more
C

Constance

July 14, 2021 Source: Financesonline.com
Free of cost but completely working

PROS: Besides that it has a complete working management tool for not-so-big projects and the capability that you can still have for several independent projects, I truly admire that it is complimentary for those small-scale organizations. That is really its edge over other apps.

CONS: I don't really have much to complain about it especially with how cheap it is.

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