BackHQ Reviews

Its efficiency is very high

It has very high speed

UI is amazing and simple

It can be used on different platforms

It took us less than 30 minutes to set-up Back and customize it to our needs, thereby significantly reducing our total cost of ownership and increasing ROI. We were able to flexibly set notifications and create approval workflows with several approvers. The initial ticket rooting can be set up with only a few clicks and can easily be changed by the team. The system learns from our manual changes over time and automatically adjusts the flow accordingly, which is saving us a lot of time.

Back also integrates with Confluence, so we can search for our IT policies there and attach them when we are answering requests in Back. We have also created a few standard forms (e.g. laptop ordering forms) that make it very easy to collect information in a structured format. Back pulls key employee information from our HR management system Personio, which provides us with very helpful context such as the employee’s office location and team that can also be autofilled in the forms.