Axero Intranet Reviews

I helped a client implement Axero as part of a major knowledge management upgrade. The portal we needed was somewhere between an intranet, a CMS, and a custom application. The client had selected Axero for its feature set, solid UX, document storage, and support options, after a previous platform had fallen short on all those aspects. Because our needs were so diversified, we made heavy customizations to our Axero instance, which was simple to do almost entirely with native configurations and css. We also made extensive use of the API to further customize the experience. We launched with wild success. Throughout the process, Axero was very helpful, providing an implementation plan and working with us on our own plans, providing rapid support. We felt highly supported and like the Axero team was just as invested in our success as we were.

While there are always minor UI adjustments or feature tweaks I want to see on any platform, Axero really has done a great job. The only thing I would like to see is some more flexibility in widget configurations, although that is mostly because we're using this platform for much more than a standard intranet. I'll add that it's easy to submit a request to Axero and they've been receptive to all our ideas.

Axero, both the platform and the people, has helped our team enable this company with its first foray into digital transformation. With Axero, we've been able to compile information that used to take days to find, and curated it into one place. This goes well beyond standard intranet type content (although we have that too) and into business-critical data that teams need to do their day-to-day work. We expect to drive efficiency and data accuracy with this platform.

We became a virtual company during the pandemic and are now fully remote. Axero allow us to disseminate information to the entire team or just a select group (space in Axero terms.) For example, recently changed all the benefit programs and this allowed HR to have everything in one place and set up calendar reminders so people knew when open enrollment was. It's also a great tool for onboarding new hires. We keep sales and operational training in it. I like that the profile section builds out the org chart of the company and that users can self-maintain their own profile information. I think one of the best aspects of Axero is it works well for disseminating information, onboarding new hires, and team communication. It has so much flexibility you can easily customize it to fit your needs. One platform and one login increases acceptance among the users. They even have a single signon option.

Some features are a bit confusing to deploy, but the support team has a lot of articles on how to do things and they are fast to respond to questions if you get stuck. The survey tool could be more robust.

It's been a great tool as we migrated to an all-virtual worldwide company. Despite being under 100 people, it still feels like a very good investment for our company.

Great software, easy to use. Solidsearch

The thing we struggle with the most is the analytics

Getting everyone on board with the software

(1) The breadth of communication tools e.g. blogs, articles, wikis, formus, cases, download areas, events, calendars. Nobody has this type of functionality at their fair price.

(2) Responsiveness of their support - quick, thoughtful and efficient

(3) Solid new features with every release

(4) Ability for us to effectively communicate, publicly, internally, and with our solution provider team

(5) Inculcate a public identity - web site - with community like communications and functionality. It is more than a content management system.

As with any application, you never get 100% of what you want, but I always know that they listen to feature requests, and think around the box for arriving at others. They bend over backwards to make sure that you have a positive experience.

If you are looking to increase both customer and interaction in your website

If you are looking to create content for repetitive dissemination of information

If you need an intranet

If you are price conscious

If you want a truly comprehensive content management system

This is your application

Communicate to the public via our website, internally to our employees, and externally (private) with our solution provider team.

Customer service center that cuts costs by 50% to server more clients with fewer support personnel. Money saved is used towards creating better products and offerings.

Create content that is available 24 hours per day - as most help desk is routine.

Since melding the website inside of the Communifire Platform, traffic is up 25%, and sales have increased - with less phone communications - by nearly the same amount.

The ability to customize who has access to what features per space. Also that we can change the names of the applications to meet our needs. Also the fact that we can have unlimited spaces and unlimited subspaces, with varied permissions.

We want more interactive features, like video responses. Right now it's still very social media meets website.

If you are not tech savvy and need help from support, they are not going to leave once they cash the check. They are so helpful and always quick to help customize services to meet your needs.

We needed a place where we could conduct our nonprofit projects and include other stakeholders alongside patients - by changing permissions and visibility. This is working for that!

The organization chart! It is so helpful for new employees and employees that just don't work together closely that often.

The customizations are great, but it takes a little bit of coding knowledge on the backend of the platform.

We now have a centralized hub for all our sales tools in a cloud-based platform. This allows our sales team to be on the road and not have to connect to our VPN to access things they need.

The platform helps administrators feel as if they have the pulse of the community. Quick check-ins allow for activity levels to be monitored and outstanding issues to be addressed and resolved. Case tracking is great.

Information can get buried if not organized well. More templates and examples of interface design would help make the user interface easier to navigate. Functionality has been an issue in the past, but Communifire has made great gains.

Communifire provides an online community that is dispersed, to feel connected. The benefits we have realized for the platform is that we can create and environment capable of meeting all the needs of the participating members.

Out-of-the-Box, Communifre make it easy to get up and running within the first day. With their design tools, it's also simple to make various changes to make the community align with your brand.

Reporting could be better. It would be great to get data users activity while in the community.

Communifire helps our members to connect with eachother and collaborate around their areas of interest.

Easy to use platform for internal company communication. We use Communifire to expedite training on new products and share company information across multiple locations. The individual locations use the features like the task list and blog to stay in communication across multiple shifts.

Would like to see a shared calendar across multiple spaces and more customization for the main feed. Spaces work well but I would like to see more options for cross communication between spaces.

Company communication and training have improved immensely with the implementation of Communifire. Team members can ask questions of the buying team and each other to solve customer problems quickly and efficiently.

It provides a centralized repository for internal communication as well as numerous options for organization of resources.

The page builder makes it very easy to provide clean views of all of this.

If you're not careful you can easily go overboard on using spaces for your organizational structure.

And the Org chart doesn't have any good manual organization options.

Through certain compliance requirements a central repository of policies and procedures is required. This provides an really accessible form of this information deployment.