Awaken Conversations Reviews

The platform itself is very powerful and if the data interrogation is built carefuly, it gives lots of busienss intelligence at your fingertips. The team at Awaken are prefessional and technically adept in their area of expertise.

There is nothing that has come to light that were are unhappy with, Awaken provide very good support, so we would anticipate that any issues would be overcome.

Automated QA, success of marketing campaigns, reasons for call, understanding surge events, understanding brands and their customers.

The software provides invaluable insights that allow you to anticipate and respond to customer issues before they happen. In addition, the tool is highly cost-effective and offers excellent value through the benefits of improved customer experience and employee capability.

No issues from our side as the support from the Awaken team has been excellent

If you want to deliver a great customer experience at scale - this might be the solution for you. The team are great and help provide a proof of concept, making it easier to showcase the ROI that the company can expect in return.

We use the tool as a quality assurance measure and capture customer sentiment in real-time.

Extremely grateful for their support around trying to generate new business with ourselves. We see Awaken as an essential partnership going forward. And wish to keep building on that relationship with new clients and new business.

There was some confusion around the initial quote. But this was quickly resolved by Awaken team, so it is only a minor comment.

Make the most of their excellent team, who is always on hand to support.

Awaken Conversations is a valuable tool to be used alongside human QA resources. As a member of a Quality team myself, I can see the almost infinite potential that software can provide. And how we can turn this potential into new and improved business for ourselves.

The team at Awaken is superb. I have worked with them on numerous client accounts, they quickly build rapport and move into the space of truster advisor, which promotes a lively and healthy environment, one where clients are open to discuss challenges and share insight.

So far I have no real negative experience to share, this is in part because we work within a well defined and clear set of expectations.

Awaken is deployed across a wide spectrum of our clients, each with their own set of objectives and success criteria. These include supporting the training and nursery environment for new starters, identifying call drivers and reasons for contact, rooting out inefficiencies in processes, highlighting vulnerable and critical contacts allowing for a more focused approach to call handling. It's a long list.