Avaya Aura Reviews

It makes it easy to receive calls and provides clarity in communication

Every time we encountered an error, like disconnected calls.

We can rely on Avaya at the times we encounter errors in ipscape.

This is our #1 tool for receiving calls for our customers. It's good and easy to use! 10/10

I dislike for avaya there is no video conference on it.

There is no problem using this tool, it's beneficial to us for using this tool.

It could help receive calls accurately and contact details.

Comes up with error sometimes and got disconnected on the line unexpectedly

Avaya platform is about interaction for different calls received.

I have been in my company for almost four years, and since then, we have been using Avaya, which helps us all reach out to our customers and is very easy to navigate.

Avaya is good, but sometimes we experience latency, which is considerably normal as we also experience with other tools

Whenever we have customers asking for assistance towards their credit information, by using Avaya we can help them with their concerns and it helps me in away that its giving me a job.

It quickly adapts to the changes made or setting made on the tool so it will be integrated accordingly to our Ipscape tool. Very convenient for us and the agents as well.

I think it occassionally loads in reading the device such as headsets or earphones taht are being connected to the PC. Sometimes I would need to reconnect it again to make sure that the headset will have a proper sound

It solves to be connected to Ipscape for the agents to receive the calls properly

I like that it is very easy to utilize. You can easily log in to it.

I just noticed that sometimes, it has problem when connecting the device (headset). It doesn't connected sometimes.

It solved the problem about trouble connecting our devices easily to us. we can also move to other stations easily or without have tools password/ log in reset

I love the fact that Avaya is easy to use and is open to everyone.

That you cannot conference call. Instead you have to pave the customer on hold and just transfer.

How to conference call. That it's easier to put ppl on hold and go back and and forth as needed

I like the way you can interact with it and how it understands what you really need at the moment you're using it and how to go through the alternatives you generally look for.

Sometimes what I don't really like that much is the graphic motor because on some occasions the screen might get stuck and is not due to the connection, however is not very common and works perfectly fine the rest of the time.

Communication is essential in our business and having the option to communicate with clients and have the confidence that the information will be well protected is very important not only for us but for our clients.

What I Like best about Avaya One X is that it is very easy to use. I can answer calls with just once click. I can also customized it by means of adding buttons or numbers for auxiliary mode. I really like the fact that the audio is clear. You can use any kind of headset since it is compatible to any types. This communication tools allows us to contact our clients all over the world.

Maybe sometimes I got disconnected whenever I tried to make a conference call or transfer a call. I am not really sure as well if it is just my connection or sometimes the app is a bit slow.

I highly recommend AVAYA One X as a telephony tools for companies. It is easy to navigate. Easy to make calls. It also has history of calls. It is easy to set-up and installed in your PC. The audio quality is very good. You can hear the caller clearly and no delays. Avaya One X also use by our Quality Analyst to monitor calls. Now that we are facing pandemic and we are working from home, I suggest to use this product to reach out to your customers or clients all over the world. It is cheap, it is easier to use and easy to navigate.

Being a IT Support, we use the AVAYA one X s our telephony tools to receive calls from our clients and also doing outbound calls. And I think the mobile App can be improved as well because we sometimes experience the lags.

Good experience of making phone calls through laptop / computer in the office, while travelling or working from home. It serves one of the key requirements of virtual office or working from home.

Mobile app is a bit laggy sometimes. User interface could have been better.

You can use your official office telephone number linked to Avaya communicator when working remotely and make and receive calls through an app

Avaya seems to me a robust and complete system, which provides correct attention to all calls. I am able connect with my clients over voice with my office telephone number through a desktop application.