Browse Software
List Your Product
Loading...
Avalara Reviews

Do You Use Avalara?

Write a Review

Review Summary

Avalara receives high praise for its ability to automate sales tax calculations and filing, simplifying the process and ensuring accuracy. Users particularly value the platform's ease of use, integration with accounting software, and ability to track state tax changes. However, a recurring theme across reviews is customer service issues, with users reporting slow response times, difficulty reaching the right support team, and inconsistent knowledge among account managers. While the platform itself is generally well-regarded, these service shortcomings may deter potential customers.

Pros

  • Avatara automates sales tax calculations and filing.
  • Avatara keeps sales tax laws and rates up to date.
  • Avatara is userfriendly and has easy integration with ERP.
  • Avatara offers valuable learning resources and webinars.

Cons

  • Customer support response times are often slow and inconsistent.
  • Avatara can be costly, especially for lowvalue transactions.
  • Implementation and onboarding processes can be challenging.
  • Avatara's customer service is often described as terrible and unhelpful.

AI-Generated from the text of User Reviews

Reviews
AO

Alexandre O

February 16, 2024 Source: G2.com
"É um sistema muito bom!"
What do you like best about Avalara?

É um sistema bastante amigável, oferecendo uma grande quantida de recursos que agregam valor a área fiscal. Fiz vários cursos da ferramenta durante o processo de implantação e atualmente estou usando a ferramenta frequentemente. Estou gostando bastate.

What do you dislike about Avalara?

Por se tratar de uma ferramenta standard é um pouco difícil conseguir realizar customizações.

What problems is Avalara solving and how is that benefiting you?

Avalra está ajudando a manter as escriturações fiscais aderentes a legislação.

Read more
MF

Marissa F

January 30, 2024 Source: G2.com
"Best sales tax service"
What do you like best about Avalara?

They take of sales tax returns! Which has the been helpful.

What do you dislike about Avalara?

The cost could be expensive. Timing of signing up for the products can be tricky.

What problems is Avalara solving and how is that benefiting you?

We have used the VDA services. This has helped us become compliant in multiple jurisdictions.

Read more
AM

Allison M

January 30, 2024 Source: G2.com
"So Thankful!"
What do you like best about Avalara?

I'm so thankful for the service Avalara provides. It has saved our accounting staff an incredible amount of time. I love that Avalara keeps us updated when we're nearing nexus in another state. It was easy to integrate into our Quickbooks software and quick to get started. One of our smartest decisions!

What do you dislike about Avalara?

I do wish the callout to retrieve tax rates was a bit quicker but I understand they are working on that upgrade already.

Recommendations to others considering Avalara:

Well worth the investment!

What problems is Avalara solving and how is that benefiting you?

Trying to keep track of the constantly changing rates per county for all of our different states where we have nexus was by far a full time job. There is no way we could have been able to manage all of that without hiring another person. Not only that but with the laws constantly changing, I felt like we were always behind. Avalara keeps track of all of that for us so we no longer have to worry about making manual updates. Plus, we instantly know when we're approaching a new threshold with another state rather than us having to run several reports to see if we qualify or not.

Read more
AU

Anonymous User

December 14, 2023 Source: G2.com
"Great product!"
What do you like best about Avalara?

ease of use, ease of inegreation, automation

What do you dislike about Avalara?

no complaints so far! thie product has exceeded expecations

What problems is Avalara solving and how is that benefiting you?

We needed to automate use tax determination

Read more
AU

Anonymous User

November 14, 2023 Source: G2.com
"It works well"
What do you like best about Avalara?

It easily integrates with our inventory, tracking software, and works with our accounting software

What do you dislike about Avalara?

I wish there was a better way for final taxes to be listed on the sales order without having to ship the order, but I believe this is a flaw in our inventory software

What problems is Avalara solving and how is that benefiting you?

It accurately applies the appropriate sales, tax and tax exemptions for customers

Read more
MS

Matthew S

October 6, 2023 Source: G2.com
"Full service tax software. Resale friendly. Semi-custom reports."
What do you like best about Avalara?

ECM is something i wish was created sooner.

What do you dislike about Avalara?

Needs better way to amend tax returns. Too much back and forth from customer service. No quick solution. Easily fixed with a phone call.

What problems is Avalara solving and how is that benefiting you?

Ease of State filing and GST.

Read more
AU

Anonymous User

October 5, 2023 Source: G2.com
"Send Help!"
What do you like best about Avalara?

I like how easily I can contact our rep and the willingness to always help answer questions or point us in the right direction.

What do you dislike about Avalara?

I can't think of anything I dislike at the moment.

What problems is Avalara solving and how is that benefiting you?

Helping our company be compliant with all of the different state regulations.

Read more
AU

Anonymous User

October 5, 2023 Source: G2.com
"Consumer Sale Tax"
What do you like best about Avalara?

I like the most about Avalara is easy to use and customer support is helpful.

What do you dislike about Avalara?

Could offer more reports and informatn could easy to find on the port

What problems is Avalara solving and how is that benefiting you?

Accrued Sales Tax for purchasing products and this help me to process in a timely matter

Read more
AL

An L

October 5, 2023 Source: G2.com
"Simple and effective"
What do you like best about Avalara?

Lots of resources and ease of use. I like that we have all the info needed to integrate.

What do you dislike about Avalara?

We dont hear back enough, not enough follow ups

What problems is Avalara solving and how is that benefiting you?

Getting our small start up registered with all 50 states

Read more
SM

Sarah M

October 5, 2023 Source: G2.com
"Avalara Crushed IT"
What do you like best about Avalara?

This was a professional and educational conference for me and a soon-to-be user of Avalara. Your team "crushed" it! Thanks for showing us the basic and hands-on demo.

What do you dislike about Avalara?

I don't know yet.we will implement No. 1sr

What problems is Avalara solving and how is that benefiting you?

This will help us understand what states need sales tax.looking forward to learning more.

Read more

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed