Attentive Reviews

A lot of companies are developing tools, functionality, and platforms that are optimized for the needs of enterprise digital marketers. Attentive provide all of this and more. They offer a great platform to curate, segment, communicate and measure your performance using SMS/MMS marketing.

All that said, there is no better company to support your partnership than Attentive. Attentive has created an exceptional culture that is firmly built on ensuring customer success. Training and resources are exceptional. Attentive offers what is arguably the best in class in customer support of any SaaS or digital marketing company that we work with.

I wish other partners had the same commitment to ensuring customer success as Attentive.

If you're on the fence about considering a text marketing partner, give Attentive a try. I'm confident they will exceed expectations and help drive your business performance.

Attentive provides our company with a single point to acquire and manage text communication with our customers. Being a mobile-first customer experience, we rely heavily on acquiring new customers and manage our relationship with loyal customers in an optimized fashion. Attentive supports both needs fully. We have acquired over 125K active subscribers, driving over 1.25M in revenue over the initial 6-month of implementing Attentive.

This company provides amazing support and service, and a very robust tool for connecting with our customers to nourish and build strong relationships with them. There are also many powerful segmentation features and analytics. They are also great at ensuring TCPA compliance.

I have yet to find anything negative about this company. They constantly improve and add new features to their platform and have a world-class team to make it happen.

Choose Attentive, and don't look back :)

We are connecting on a more intimate level with our customers. We have built a massive list with their tools and can send messages that customers want to see with a few clicks. It's been an enormous factor in helping us to grow our company.

I only have positive things to say about Attentive. The team is incredibly responsive and always mindful of our KPIs and Budgets. I meet with our account manager once every two weeks and Ellyson constantly brings new ideas, strategy recommendations and assistance to help us make the most of our SMS campaigns. We have a small marketing team and so sometimes we don't have the resources internally to make the most of the platform. Attentive has solved this by offering to help us build journeys and draft campaign ideas for us too.

I don't have any dislikes per se, although I'm keen that a few new features are introduced. Namely, integrating concierge costs into the reporting dashboard so that it's easier to keep an eye on spend and improving Concierge AI (concierge is an add-on service whereby agents will respond to customer text messages).

We trialled the Concierge AI in November/December 2023 and had to turn it off as it was saying inaccurate things to our customers and ignoring feedback.

Email is such a busy market and so SMS helps us break through to our customers in a new and unique way. Our ROI is really impressive when it comes to SMS (40 ROI in the first year) and it has been hugely beneficial in boosting traffic to the website.

The incredible support team that goes above and beyond to deliver solutions, as well as the options for pre-built customer journeys and retargeting workflows.

There may be some potential for improvement in the user pathways for creation of journeys and sign-up units, as well as the overall user interface.

Customer acquisition, customer retention, and customer communication. Allows us to retarget our most engaged customers, while providing more opportunities to successfully convert those who are on the fringe.

They have the best customer service and customer support team ever.

Nothing they are amazing, however at times you can tell they are growing because they will have some growing pains, as they dive into more AI-driven capabilities as well as other platforms such as email

They are helping us grow our revenue for both our SMS and our email channels. they are also helping us create a combined customer message so that we can map out the customer experience and dive deeper into it all.

Responsiveness and trying to find a solution to arising problems. Easy to integrate and very easy to use for reporting purposes. Customer support has been great.

The only thing I can think of is not being prepared for Shopify's new checkout experience which caused issues with their analytics - we could still track SMS performance, but only through GA4.

We reach out to customers on their mobiles.

The most healpul thing about Attentive is how user-friendly the platform is overall. I was able to pick it up in a very short time period. Setting up your SMS, A/B testing and reporting is all quite easy and straight-forward.

I can honestly say that I haven't run into major issues where I could pinpoint a downside, but one thing that I would love to see optimized is the way that A/B results are presented in the platform, once you click to see your campains for example, I think could be a bit better, but that's all.

The main issue that Attentive SMS solves for us is user- reengagement and segmentation. What I mean by user engagement is that with SMS, we make sure that the majority of our customers or prospects are hearing from us daily, a few times a week, etc. depending on our goals. And then for segmentation, it helps us make sure we're not sendind the same messaging to someone who just joined our list vs someone who is familiar with the brand. So it overall just makes it easy for us to come up with targeted messaging.

The features it offers are Journey to create automate SMS sending plus sending promotional messages is also very easy. Support is also great, you get solution in no-time.

It charges you for the short codes and it's expensive.

I am collecting mobile numbers on my e com site with pop-up when user visit my site on mobile. Sending welcome promo code increased my number os orders.

Easy to use with great pricing and we get better results than other providers we have used in the past and the customer service is great!

No downsides or dislikes at the moment. Everything is great.

I can reach and segment different customer profiles and really get granular on our messages. The personalization is great!

Ease of implementation to get it going. They are one of the best ones building good relationships with individuals, not just the companies.

Wish there are more affordable plans for smaller businesses and startups.

SMS marketing.