Aspect Via Reviews

Workforce engagement manager is a necessary tool for our success. It's something we use every day and I love that it keeps getting better with every update. It constantly making our jobs easier.

Cloud stability can sometimes be a factor but it's nothing that inhibits our ability to efficiently get work done and with some updates and time, that should not be a factor.

Working in a contact center environment can be hard to track and even harder to manage. Alvaro brings the technology we need to the forefront and that makes it easier!

That its easy to access where ever you are.

I don't really dislike anything about the Cloud the only thing is not being able to have access to the servers.

That is seems more stable and having the Cloud has free up some time sence we dont have to do any maintannce outages.

I enjoyed the data layout and use of customizing the various aspects of scheduling and performance monitoring

The reverification screens are unreasonable

What problems are you solving with the product? What benefits have you realized?

availability of data. level of support for service issues, engagements around upcoming changes.

no real call outs for this section. Alvarai cloud data solution is a good fit for our business and integrates well with APS

ease of upgrades, ease of integration with outbound dialler, WFM data. dealing with one vendor, one support group.

resources supplied in the cloud, the application runs smooth and improves performance. additional features have improved the experience.great engagement software and it is good to use with optimizing workforce.

RDP doesn't offer seamless windows but a small curve to adjust. The customer portal is a bit clunky but should improve with age.

password reset ability, where users cannot reset a password once expired

Rapid deployment and provision of services. Core product is pretty good value for money compared to similar cloud solutions. Good Omni-Channel capabilities. Good REST API that covers provisioning, reporting, campaign management and CRM integrations.

The people I have worked with at Alvaria are always friendly and responsive, I have worked through several large scale product rollouts with large scale customization requests which have always been discussed honestly with advice and guidance offered throughout end to end implementation.

In an ideal world I would like an easier interface to automate data extracts which could be rolled out to less technical staff members to allow for an increase in self service MI reporting

Reduced costing due to less on premise hardware requirements, also the scalability and ease of version upgrades alongside the added bonus of a good support model throughout the product lifecycle

The many options that are available to a user.

The website can be a little confusing & overwhelming when you're using it as a new user.

The ability for employees to submit their changes takes a lot off their supervisor's plate.

I love the positive impact our customers get with a cross-channel, continuous experience.

I haven't found anything that I don't like about the product at this time. The ease of use through a user friendly UI is great!

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

The application is very user-friendly and intuitive. It does take time to learn the ins and outs but it is overall easy to use. I would definitely recommend this product.

I like all of the options that are available within the tool. It makes it easy to adapt to your business needs and achieve a solution.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

How easy it is to use and the interface is great

How we can not edit, move or delete reports we do not need

I am able to assist customers in a manner that I was not able to before