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They are so easy to work with and attentive to any of our requests. They help in suggesting new ideas and ways of doing things. They are proactive in providing reporting in regards feed back from our customers as well as the analysis around the performance of their tools. In the early stages they really helped us to train our Bots and in a very short space of time our Bots were answering 80% of the questions they were being asked by our customers.
I think the only downside has been them being on a separate continent and having to rely on technology for our meetings and brainstorming with them. Conference calling.
AskSid are definitely a great Team to Partner with.
We have a significant volume of customers contacting us every year and we wanted to ensure that some of the quick and easy questions could be answered with AI instead of humans. This would not only help us to reduce our direct contact with our Advisors ensuring they can deal with the customers needing more assistance, but also give the customer the ability to ask questions around the clock where when they needed them.