AskNicely Reviews

How easy it is to use and manage your clients that you'll ask for feedback

Slightly annoying that you have to deactivate clients you send feedback request to. If you forget it keeps sending a feedback request on a loop

It's easy to use, easy to send feedback requests and manage all your clients and their feedback all in an easy Dashboard

It gives us independent feedback on how we are doing with our business. Feedback we can act on and easily shared to other parties

Ease of access and flexibility of the software overall. So much you can do with it besides sending surveys

Sometimes the filters will not work, they will be off to the right side of my browser and then i cannot click okay to apply that filter. Other than that, nothing.

Do it.

Our company's Marketing department has seen immense success over this past year, and i believe a lot of that has to do with how easy this software is and it's abilities to do exactly what you want it to do

AskNicely has turned what used to be a very clunky feedback survey we sent every 6 months that required hours to produce, send and review, into an almost completely automated and real-time process. Absolute game changer for our business.

We use the JobAdder integration which eliminates any for a third party like Zapier or manual process with CSV files. We were able to set up and customise multiple surveys for candidate and clients at different stages in the recruitment process based on status changes, which wasn't possible on other platforms. Responses also go back into JobAdder as notes.

Also can't speak more highly of the AskNicely team! Normally with tech companies it feels like I'm dealing with robots, so it's been so nice to deal with real people who have been SO helpful, responsive and generally lovely people to deal with.

Can't think of anything. There were a few issues that needed to be ironed out so that the platformed worked exactly how we needed it to specifically with the JobAdder integration, and the AN team worked really hard to make all my requests happen.

Eliminating a really clunky and time-consuming admin process.

Changing our surveys to be real-time, rather than every 6 months - getting better quality feedback and response rate is now 30% compared to 10-13% previously.

Simplicity and responsiveness. I love the immediate updates when feedback is provided. The weekly overview is very handy too!

App is great but limited in functionality

Use the feedback! It’s valuable.

Helps us fix customer concerns and augment the positive experience they have with us. It also helps us ensure that our team is driving our values and delivering A grade service and provide feedback to us, fast.

I love that we have direct feedback from our clients and their employees concerning the services we provide to them.

Some clients get frustrated with the amount of surveys they receive.

This is a great tool to educate a company in any industry as to the level of satisfaction their clients have with your product or services. This tool allows our company to address unsatisfactory scoring immediately and assist us with maintaining great customer satisfactory scores.

We are able to take the feedback we receive and make improvements in our process which directly impact our clients

Ability to automate surveying our clients' experience and follow up on their commentary

Inability to edit people data directly into platform

Automated scoring of Net Promoter Score, a KPI for our firm.

Their team is what I like best. They made the setup and configuration super easy for us and held screen share meetings for us to make sure we were comfortable with the interface.

I do not think there are any downsides to AskNicely, they are great!

Use AskNicely if you're looking for an easy to use interface, simple integration, and great customer support!

We are now able to establish an NPS score, which really helps to distinguish us from competitors in our market. We've realized how easy it really is to get this kind of feedback from our users.

Once the product has been set up with all necessary integrations, you will continue to gain value through a constant flow of customer feedback. Comes with a great dashboard to display in the office to raise Customer Success profile within your business.

Initial setup can be a little complex depending on integrations with current CRM's. But with that aside, not much to dislike about the product.

This is is a great tool to utilise for customer review meetings with key stakeholders. Great to show evidence on how happy staff are with our product and services.

AskNicely is extremely easy to use both internally and for collecting feedback from our customers. It flows in a cool, conversational kind of way and that makes the whole thing feel easy.

Nothing major but it would potentially be a good idea to offer the software at a lower price point for smaller companies of less than 10 people or startups.

Go for it - your future self and your business will thank you for it.

Before AskNicely, we couldn't confidently respond with real data about what our customers think of our company and it's services. Now we can and we can also use that information to improve continuously.

Their customer success team is just great and helpful. They are extremely responsive and very patient with some asks that I have but always with a great deal being done after meeting with them.

The degree of customization to report on NPS is great.

Their advanced scheduling feature helps me use our integration with our chat platform to make segments of audiences

Themes help in putting types of feedback about different aspects of our product in buckets.

Daily activity reporting is something I use often to track our NPS campaigns. I have been provided with a workaround which is good but a bit manual. Not a huge drawback through just an improvement I would love to see.

NPS is something our company takes very seriously. We have been able to scale up our feedback efforts and have seen results we hoped to see in terms of what our customers think of our product. We have received a lot of constructive (and some not so constructive) feedback but exactly what our company needed at this point in time.