Arrows Reviews

It is easy for my customers to use. It is easy to create the templates and modify as necessary.

There seems to be some slow lag on the transition from one page to another at times, though not frequently,

I have redesigned our customer training program and Arrows has helped make that easier through the phased approach to our project playbooks. It keeps our customers engaged.

Arrows is the most helpful in showing our customers where they are in their onboarding journey compared to the overall journey. We have seen an increase in customer engagement during onboarding since we started using Arrows. Arrows integrate nicely with HubSpot for efficient automation to keep folks focused on customer outcomes, not CRM updates. The arrows team is also a group of kind humans who are support and success gurus; they will listen to your feedback and concerns empathetically.

No dislikes so far on our journey with Arrows.

Arrows is helping us solve increased customer engagement during onboarding and enabling our customers to understand their onboarding journey holistically.

I like how we could customize and build upon our complex onboarding process. Arrows let us improve and enhance our plans. We learn from every use, making it transparent for clients and internal use. It is also great to see everything in one place and on HubSpot.

We've had a few requests for enhancements within the arrows dashboard, such as an improved view of all outstanding plans. The team is attentive to feedback and keen to see how they implement some of our ideas.

Arrows is helping us improve transparency and process to our clients. Our onboardings are lengthy and include multiple stakeholders. It's been great to have one place to bring everyone together.

It is super easy to set up, simple to use for our customers and the integration with HubSpot means lots of useful insights.

Not many options for personalisation of branding, would like to see more features on the comments section

Shows our customers the whole onboarding process in a simple way, makes assigning tasks simple and the integration with HubSpot means great reporting on onboarding that we never had before.

As a HubSpot partner agency, Arrows' integration with HubSpot is a game-changer for us. We finally have a system that will allow us to create detailed reports on the service side of our business, allowing us to shape and improve the service that we offer to our clients.

It would be great if the commenting functionality in Arrows was more prominent and could sync better with our other internal systems, such as Slack. The Arrows team are very accommodating of feedback and, it is clear that they want to improve the system for their users.

Arrows provides our clients and consultants with detailed plans for Onboarding projects, clearly outlining which tasks need to be completed and when, as well as who is responsible for these. It delivers an excellent user experience for all involved, something that other project management tools that we have used have not delivered. Arrows is also helping us to solve the problem of reporting on service-based KPIs, with it's HubSpot integration making this possible.

Single place for customer onboarding

Easy to use interface

Integrates with other systems

Great CS team to make sure you get up and running

We found one other system like it, but it was 20x as much

Its new, so it is growing and adding new features and tools every day.

We have a lot of questions that need to be asked when we sign a new customer and this gives us a great 'task' list for the customer in a very frendly UX

I love how arrows simplifies the onboarding process for our clients. The experience is elevated for both our team and theirs.

I dislike that I am not living in the year 2025 when this product will be so upper echelon by then. I'm excited to see what is in store and they only keep improving.

Arrows provides a polished and clean enviroment for our team to be transparrent with our client's onboarding plans.

Customers say they love using Arrows to onboard with us. The team is very open to feedback and is a pleasure to work with. Customizable push notifications make it easy to know where out customers are at in the process and when we need to give them a helping hand.

It would be helpful if you could easily see what customers input in each field or their comments from the main screen (perhaps in a dropdown format). Currently, you need to click on each task to review its contents.

We can collect all customer information up front rather than scattered throughout multiple email channels. It also allows us to schedule onboarding meetings with the customer on our preferred timeline. It helps with the organization from top to bottom.

I love that there is a one-stop shop for all my customer onboarding needs. I can input videos, help docs and resources, links; you name it!

I can also @ my customers within arrows to nudge them, or they can communicate with me if they are stuck on a specific step during the onboarding process.

There could be more automations or triggers for my team to help remind us of customers taking too long to complete tasks, and more details in the daily digest emails.

Arrows is helping us streamline our onboarding process with our customers. This also saves us so much time from going back and forth with each customer to provide all documents and helpful resources to get them up and running. Our initial welcome email used to have several links and PDFs attached. Now, it's just 1-2 short paragraphs with 1 link to Arrows!

Fully integrated with hubspot to leverage everything we already know and love about that platform to run our bi-directional (can I use that here? Sure) customer onboarding.

My only gripe, and it's being addressed, is more flexibility around task due dates. We specifically want to just say "this task will be due x days after the previous is completed". This feature is coming soon! Otherwise zero complaints and the team is immediately responsive to feedback and product ideation.

We are a Salesforce CRM / HubSpot marketing b2b business which has simple, but very customer

task focused and location based onboarding which we were trying to do via many customizations to Salesforce. This was absolutely not working, both from our ability to stay organized on what was going on, and the ability to manage and hold customers responsible for their tasks. Someone mentioned Arrows to us as a lightweight solution that could plug in to the hubspot end and give us everything we wanted without relying on excel and email for reporting

And yes it's true and it's amazing.