Name: AppFolio Property Manager
Rating: 4.28 (949 reviews)

AppFolio Property Manager Reviews

User Rating

4.3/5 (Based on 1,560 Ratings)

Rating Distribution

Excellent
65.2%
Very Good
17.9%
Average
5.4%
Poor
2.1%
Terrible
9.4%

User Sentiments

User-friendly interface, Comprehensive Property Management features, Excellent Customer Support, Robust Reporting

Lack of Accounting features, Slow Support Response, Limited Customization Options, Poor Mobile App Functionality

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Review Summary

AppFolio Property Manager garners mixed reviews across multiple platforms. Users appreciate its user-friendly interface, comprehensive features, and efficient property management capabilities. However, some reviewers criticize its complex reporting system, occasional glitches, and subpar customer support. Additionally, pricing concerns and the need for specific training or expertise are mentioned as potential drawbacks. Overall, AppFolio Property Manager seems suitable for larger property management companies willing to invest time and resources in training and support.

Pros

Robust property management features, including tenant screening, rent collection, and maintenance tracking.
Easytouse interface and mobile app for convenient access.
Scalable solution suitable for small and large property portfolios.
Integrates with various thirdparty applications for enhanced functionality.

Cons

Relatively expensive compared to some competing solutions.
Occasional glitches and bugs reported by users.
Limited customization options for specific business needs.
Steep learning curve for new users and complex setup process.

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Reviews

Binika Henderson

October 30, 2024 Source: Trustpilot.com

Future Conference Review

Google Review for AppFolio Property Management

⭐⭐⭐⭐⭐

“I recently had the pleasure of attending the AppFolio Greater Future conference in San Diego 2024, and it truly exceeded my expectations. The conference was incredibly well-organized, featuring insightful sessions and networking opportunities that catered perfectly to property management professionals. The team at AppFolio demonstrated top-notch customer service throughout the event, always ready to answer questions, provide guidance, and make sure every attendee felt supported and valued.

Their commitment to innovation was clear in every presentation, and I left with new tools, strategies, and a renewed sense of excitement for the future of property management. Highly recommend AppFolio for anyone in the industry looking for both a powerful platform and a partner who truly cares about their clients’ success!

Matt

October 30, 2024 Source: Trustpilot.com

I really enjoyed myself at the FUTURE…

I really enjoyed myself at the FUTURE conference. The hotel conference center was adequate for the size of the conference. I learned a lot during the breakout sessions. I think many of the sessions I attended could have been longer. All the staff at the events were friendly and helpful. The catered food was surprisingly good as well.

SHANNON WHITE

October 23, 2024 Source: Trustpilot.com

love the app

The app is easy for me to learn. The organization skill on here is key. good job!

Mary Clark

September 4, 2024 Source: Trustpilot.com

Love Appfolio!

Love the app. I get really fast service from the techs that assist with situations and problems and our Rep Chad Neider is the best!

Ortega Cinthia

June 26, 2024 Source: Trustpilot.com

Easy to manage and access

Easy to manage and access, you find the things you need quickly

Appfolio User

May 30, 2024 Source: Trustpilot.com

Very user friendly with great built in…

Very user friendly with great built in reporting and customization options. Responsive customer service.

Erinlynn Scott

May 23, 2024 Source: Trustpilot.com

AppFolio is the best

AppFolio is the best! It is extremely user friendly. The implementation team was super helpful and walked us through all the steps that we needed to make the transition seamless. Team members are always available to answer questions and provide additional training if necessary. 10 out of 10 recommend.

Traci James

May 16, 2024 Source: Trustpilot.com

Appfolio can be tricky to learn but…

Appfolio can be tricky to learn but they have such an excellent tutorial that its easy to follow and learn the system. It is so easy to find things with the site. I don't know how we got along without it honestly.

Joanne Chen

April 25, 2024 Source: Trustpilot.com

FRIENDLY FOR USERS

Easy to get the information I need and friendly for users

MariAnne

March 6, 2024 Source: Trustpilot.com

Love Appfolio for 5+ yrs now!

Appfolio is constantly enhancing the end user experience. Customer service is reliable and timely. Cost is reasonable. Integrations available are great.