Annex Cloud Reviews

Definitely what I like best is how open they are to training us and answering any questions we may have. In the beginning, it was a bit confusing but it has helped us retain our loyal customers.

Maybe reporting can be improved. Make it much simple. We are all busy, and the easier it is to get a report the faster we're finished.

Well with the new initiative of awarding our loyal customers, it has helped strengthen that relationship and ensure future business. Customers are happy and so are we.

This application help more into customer segment to build trust. I liked refferal program very much. From user content solution is the best part of it.Its better than other competitors.

This one is still growing and waiting for many more updation into it.customer acquisition part need to to be more improved.

At the user side need little improvement

It is more helpful to acquisition team

It is also helping in retention which is best part of it.

Yes after using this productivity increased. Due to this company is saving time and money.

Engagement manager - I like how it is very human like and eganges with empathy

Loyalty Experience Manager - It is very tough o understand

It is helping me build customer loyalty

We appreciated the ability to have a rewards and review platform that integrated with our Netsuite SCA website and store. Other rewards programs we evaluated could not integrate into the website and backend UI without extensive development time.

Our CSR's are able to update points and issues rewards from the backend UI of Netsuite which they appreciated. Customers are also able to self manage on the website themselves and apply reward points.

It does most things you expect a Rewards and Product Review platform to accomplish. And if using Netsuite Suite Commerce Websites and Netsuite ERP this is a solid choice to go with.

There are a few features on the backend that we could not do on our own and self-manage. However, the Annex team was always very willing and responsive to helping us accomplish a campaign we would want to execute on.

They solved the integration into Netsuite ERP for a rewards program. Benefits for us included launching a rewards program for thousands of our customers without burdening my tech team.

Annex clouds loyalty program is excellent so we can encourage our customers to buy things again and again by accumulating their points so they can redeem towards...

I personally thought that in Oracle system they are slightly week

Our company is solving Oracle software problem with annex clouds.

The number of features available with our current configuration provide us the ability to fully manage a loyalty marketing solution as well as manage other aspects of our ecommerce business.

There are some changes that need to be made that affect all platform users. Unfortunately not everything can be released immediately but the customer success team does a great job of providing updates on progress.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

The number of features available with our current configuration provide us the ability to fully manage a loyalty marketing solution as well as manage other aspects of our ecommerce business.

There are some changes that need to be made that affect all platform users. Unfortunately not everything can be released immediately but the customer success team does a great job of providing updates on progress.

Review the offering and identify if the solution meets your business requirements. Our team found Annex Cloud to offer what we were looking for.

Relieving customer service call backlogs with Question & Answer system on our product detail pages. Providing an enhanced experience for the Refer a Friend program. Offering additional products available for redemption based off customer loyalty.

Annex Cloud was able to deliver in a very reduced time frame and with a sometimes moving-target on requirements based upon reduced timeframe.

Annex Cloud has been very great to work with, there is nothing at this time that would warrant a dislike comment.

Solid Loyalty and Refer-A-Friend program in Direct Sales

Jocelyn has been the most responsive and supportive rep that we have ever had the pleasure to work with. We truly consider her an extension of our own team. She helps us maintain our loyalty program as well as our user submitted reviews for our 6 major sites flawlessly and effortlessly. She makes our lives her much easier on a daily basis and couldn't imagine not having her helping to manage our at times daunting loyalty demands. She is truly one of the best people to work with.

Not being able to work more closely with the team annex cloud team. Having actually face time and working hand ing hand is really the only thing that I could really ask for from the amazing annex cloud team and Jocelyn. With a little actually face time I feel like we could accomplish even more.

Having Annex Cloud and Jocelyn handle our reviews has taken a huge burden off our end to focus more on what we do best in-house, which is convert sales on our 6 major sporting goods ecommerce stores and giving the customer the best possible online shopping experience.

Even if all things were equal from a feature and functionality standpoint between Annex Cloud and other loyalty companies (which they're not, but hypothetically speaking), I think what separates them from other providers is the service you receive from actual human beings. From a support perspective and a development perspective, they really go the extra mile to help you succeed and bring ideas to fruition.

The folks at Annex Cloud are reasonable and easy to work with. They go the extra mile to earn and keep your business. I know if/I call or email I'm going to speak with someone who knows and cares about our business, our program, and is in-tune with how to keep our customers engaged and coming back for more.

Annex Cloud is the hub for our customer loyalty program, referral marketing program, and they also serve a lot of the user generated content we collect, like product reviews (where customers can upload photos and video) and questions & answers—where our staff and the community can answer questions to help other users. We have been running their programs for a little over a year now and, without getting too specific, I would say the results have been game-changing.