Animoto Reviews

User Rating

4.4/5 (Based on 508 Ratings)

Rating Distribution

Excellent
66.7%
Very Good
21.7%
Average
3.5%
Poor
2.8%
Terrible
5.3%

User Sentiments

Ease of use, High-quality videos, Wide selection of music, Great customer service

Limited customization options, Limited text editing capabilities, Occasional app crashes, Limited template options

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Review Summary

Animoto garners mixed reviews from users. Many appreciate its user-friendly interface and extensive template library, enabling quick and easy video creation. However, some users express dissatisfaction with limited customization options and potential glitches during the editing process. Additionally, customer support is reported to be inconsistent, with varying levels of responsiveness. These contrasting viewpoints suggest that while Animoto provides a convenient platform for video creation, it may require improvements in customization flexibility, technical stability, and customer support consistency to enhance user satisfaction fully.

Pros

Easytouse interface: Users appreciate the intuitive design and userfriendly layout, enabling quick and effortless content creation.
Wide range of templates: Animoto offers an extensive library of customizable templates, catering to diverse user needs for various occasions and styles.

Cons

Occasional glitches: Some users have reported occasional glitches such as lagging or freezing during editing, affecting the seamlessness of their video creation process.
Limited video length: Animoto's free plan restricts video length to three minutes, which may be inadequate for users seeking to create longer videos.

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Reviews

Julio C M R Carmo

December 3, 2024 Source: Trustpilot.com

Amanda is fantastic

Amanda was prompt to solve the issue I had with an unauthorized purchased using my credit card. Fantastic and fast customer service!

Adriana

October 18, 2024 Source: Trustpilot.com

Refund

The fact that Dillon was prompt and courteous in responding made up for the fact that I did not get a full refund.
Animoto was willing to meet me halfway.

Ana Cristina Photography

October 3, 2024 Source: Trustpilot.com

Great customer service

Amanda infredible. She always helps me. Anything I need she is up to resolve. Thank you

SophiaT

September 28, 2024 Source: Trustpilot.com

I received a prompt response with a…

I received a prompt response with a solution for my issue regarding an old account, and their assistance was outstanding! Having used their service in the past, I’m excited to explore the new features they’ve introduced. Thanks Amanda and team!

scott brick

September 3, 2024 Source: Trustpilot.com

Amanda was very quick to give me a hand…

Amanda was very quick to give me a hand and I appreciated that.

utente

August 28, 2024 Source: Trustpilot.com

outstanding human customer care help center

It was not just the refund I got within a very short time, but the great courtesy and the warm communication and super-efficient help Animoto in the person of Amanda provided! Many many thanks from an Italian user and thank you thank you thank you again!
I am moved and I'm so grateful for what you did Animoto! Let us make Animoto become VIRAL!!!!!

Anastasia Petrovek

August 27, 2024 Source: Trustpilot.com

Amanda was so helpful when I had a…

Amanda was so helpful when I had a customer service question. Further, the site was so easy to use and allowed me to create a fun video to my boss to thank him for his time, efforts, and commitment to a group of about 50+ employees!

Angelle Albright

August 15, 2024 Source: Trustpilot.com

Great software and great customer…

Great software and great customer service. Long time user. Highly recommend!!

Amy

August 10, 2024 Source: Trustpilot.com

Extremely prompt reply and resolution…

Extremely prompt reply and resolution to my question. So thankful for the support I received.

Johna Cutlip

May 23, 2024 Source: Trustpilot.com

Customer service is outstanding

Customer service is outstanding! Savannah Frazier went above and beyond to assist me. If you are looking for a video maker- Animoto is excellent!