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Amwell Reviews

User Rating

3.9/5 (Based on 2,097 Ratings)

Rating Distribution

  • Excellent

    61.8%
  • Very Good

    10.3%
  • Average

    5.4%
  • Poor

    5.2%
  • Terrible

    17.4%

User Sentiments

Convenient Virtual Care, Fast Appointment Scheduling, Professional Doctors, Quick Prescription Process

Inconsistent Prescription Fulfillment, Unreliable Customer Support, Technical Issues with App, Inaccurate Diagnoses

Do You Use Amwell?

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Review Summary

Users praise Amwell's user-friendly interface, ease of use, and the convenience of accessing healthcare services from the comfort of their own homes. They also appreciate the platform's wide range of healthcare providers, including specialists, and the ability to schedule appointments quickly and easily. However, some users have expressed concerns about the cost of services, technical difficulties, and occasional issues with insurance coverage. Overall, Amwell receives positive feedback for its convenience, ease of use, and comprehensive healthcare services, but users emphasize the need for improved affordability and technical reliability.

Pros

  • Convenient and accessible healthcare from anywhere, reducing the need for inperson visits.
  • Offers a wide range of healthcare services, including virtual consultations, prescriptions, and mental health support.
  • Secure and HIPAAcompliant platform that protects patient privacy and data.

Cons

  • Limited availability of certain specialties and healthcare providers.
  • Technical difficulties or connectivity issues can sometimes disrupt virtual consultations.
  • Dependence on technology and internet connectivity may not be suitable for all patients.

AI-Generated from the text of User Reviews

Reviews
SM

Shelbi Morgan

June 25, 2024 Source: Trustpilot.com
5 Star Therapist
I highly recommend Margarita Jimenez, MA- LPC from Texas!! She is extremely kind, caring, and an overall wonderful therapist! If you have the opportunity to have her as your counselor, you won’t regret it!!
Read more
C

Consumer

April 21, 2024 Source: Trustpilot.com
This morning was my 3rd time using them…
This morning was my 3rd time using them in 4 years. Last two times I was prescribed an antibiotic and today otc because they think it’s on its way out. I’m grateful for the fast, thorough service I received and that there was a doctor ready at 3:15 am when I couldn’t bear it anymore.
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TN

Trading NinjaKH

January 3, 2024 Source: Trustpilot.com
Amwell is working fine, doctor picked my call.
Works fine with me. I have Unitedhealthcare plan partner with Amwell. No appointment needed, if 1-2 doctor didn't pick up the call just move on to the next one and wait 10 mins. Some doctor will pick up your call. The doctor sent my rx to my pharmacy no problem.
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CH

Christian Hart

January 19, 2023 Source: Trustpilot.com
Always been quick and easy
Always been quick and easy, very nice docs.
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AG

April Gant

September 3, 2021 Source: Trustpilot.com
I can’t complain
It’s sad to see how people just complain about every little thing. Go to ER complain, go to Doctor and complain, go to urgent care and complain go to telehealth and complain. Just relax and stop complaining and this will start your self care recovery from whatever is bothering you at this time. We all survived no matter what. See it’s was ok the entire time. Let’s just all Love each other and meet each other half way with our imperfections.
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HP

Happy Patient

February 1, 2021 Source: Trustpilot.com
Excellent all around experience!
This is the second time my family has used Amwell. The first time was a couple years ago when my husband had a severe ear infection that he got while we were in Mexico and most recently for my 16 y.o. son for ongoing neck pain. Dr. McGarry, Pediatrician was absolutely amazing. He was thorough, patient, and explained everything to my son. Amwell is a great option and takes the worry out of cost and trying to make an appointment to get in to see a provider. I promote Amwell with fellow employees whenever I can. I highly recommend this service. Convenient, customer focused, and cost effective.

Tonight I also had to have my password reset. Called customer service, phone was answered by a live person immediately, and the service rep I was transferred to was extremely pleasant and helpful. Thank you Amwell!!
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M

Miranda

December 19, 2020 Source: Trustpilot.com
Very thankful for this service
Very thankful for this service, particularly during the pandemic. Having to option to have a telehealth visit has helped keep my family safe and healthy.
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L

Lui

December 14, 2020 Source: Trustpilot.com
Great
Fast, easy and excellent service.
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c

customer

December 14, 2020 Source: Trustpilot.com
Awesome absolutely
Date of experience: December 15, 2020
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c

customer

December 14, 2020 Source: Trustpilot.com
It was quick and easy
It was quick and easy. The doctor was very nice
Read more

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