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I like that it is able to streamline things for me more efficient that if I were to be doing it for myself. It takes a lot off of my plate and saves me time everyday.
They should offer more features. I can see this software being able to offer a lot more than it does as far as additional services and add ons. It could be a multiuse.
It has helped me and my company with reviews that we were struggling to get from customers. Now we are able to chat with customers in a different manner than we could.