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What do you like best?
Simple and clean interface and , no clutter. You've options to add multiple ticket fields and track interactions in a single thread.
You can create contacts manually
What do you dislike?
That they'reproviding social connect option but a glitch it does not work in the case of replying to the facebook comments on ad posts.
Recommendations to others considering the product:
Go for it if you are looking for a product which is clutter dree
What problems are you solving with the product? What benefits have you realized?
Omni channel presence, it connects communications from all the sources in to one channel and make it mutitasking