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Amazon Pay Reviews

User Rating

2.9/5 (Based on 92 Ratings)

Rating Distribution

  • Excellent

    40.2%
  • Very Good

    9.8%
  • Average

    1.1%
  • Poor

    0%
  • Terrible

    48.9%

User Sentiments

Cashback and Rewards, Ease of Use, Fast Transactions, Secure Transactions

Poor Customer Service, Account Suspension Issues, Refund and Dispute Issues, Lack of Merchant Communication

Do You Use Amazon Pay?

Write a Review

Review Summary

User reviews for Amazon Pay highlight a mixed experience. While many users appreciate its convenience, ease of use, and rewards programs, particularly for bill payments and online purchases, numerous complaints center around customer service issues, delayed or non-existent refunds, and account suspensions with little to no explanation. Users also report difficulty in resolving disputes, lengthy hold times, and a general lack of transparency in how the platform operates. Overall, while Amazon Pay offers some benefits, its reliability and customer support are major concerns for many users.

Pros

  • Amazon Pay is userfriendly and offers a convenient way to make payments online.
  • Amazon Pay provides various payment options, including Amazon Pay Later, which offers a flexible payment plan.
  • Amazon Pay ensures secure transactions with endtoend encryption and safeguards personal information.

Cons

  • Amazon Pay is notorious for poor customer service and difficulty in resolving issues.
  • Amazon Pay doesn't offer sufficient protection for buyers, leaving them vulnerable to scams and fraud.
  • Amazon Pay holds funds for extended periods, leading to delays in refunds and difficulty in accessing funds.

AI-Generated from the text of User Reviews

Reviews
MD

Martin Doyle

September 19, 2024 Source: Trustpilot.com
I paid for new boots from Brantano
I paid for new boots from Brantano, which I never got, even tried to say I picked them up from post office which wasn't true, I had been waiting 3 months for a refund , had contacted my bank also, was surprised when it came up amazon, that's when I discovered I had used amazon pay , I contacted them by phone ,and they had my refund in 5 days ,I can't fault them they were fantastic, my bank hadn't even started looking into it in over 4 weeks, I will certainly use them again .
Read more
SM

Sattwik M

December 15, 2023 Source: G2.com
"Good to receive instant payments"
What do you like best about Amazon Pay for Business?

It offers zero charge, instant settlement option. Also the QR code looks nice.

What do you dislike about Amazon Pay for Business?

The instant settlement option lags sometimes and I have to talk with customer support to solve the issue.

What problems is Amazon Pay for Business solving and how is that benefiting you?

Amazon pay business helps to take money without taking any additional charges. It helps to save my money

Read more
AS

Akash S

December 11, 2023 Source: G2.com
"Accepting hassle free online payments for businesses of any scale"
What do you like best about Amazon Pay for Business?

1. It's applicable to businesses of any scale wether its small or big doesn't matter at all

2. Accept payments on the go without any hassle or worries

3. Completely secure payment option with all necessary firewalls and encryption tools

4. Instantly transfer money to your bank account without any worries

5. It's used on daily basis by various merchants worldwide

6. Customer support is always there to assist you anytime

7. Its just so easy to integrate and implement

8. Also there are lot more features other than accepting payments

What do you dislike about Amazon Pay for Business?

No dislikes as of now, haven't faced any issues yet.

What problems is Amazon Pay for Business solving and how is that benefiting you?

It provides an direct way of accepting payments from the customer and helped my business to grow at a much larger scale as customer's whom are intrested in paying through amazon pay are much likely to visit more rather than other customers. Also it provides the option of paying from amazon wallet using which customers can also use their giftcards for payment.

Read more
RP

Raju P

October 18, 2023 Source: G2.com
"Switch to Amazon Pay for a Secure and Safe Business Payment solution."
What do you like best about Amazon Pay for Business?

Amazon pay provides real life offers and experiences with its inbuilt shopping application making it sensible to reliable in daily life business management of all options for payment in a efficient manner accomplished by super fast processing.

What do you dislike about Amazon Pay for Business?

It is not an independent application sometimes making it slower than competitors which comes as an independent application.

What problems is Amazon Pay for Business solving and how is that benefiting you?

Overall Amazon pay with its simplified UI for secure, safe and detailed payment solutions standardise any business model earn consistency when it comes to tracking or reporting.

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MM

Michelle M

October 10, 2023 Source: G2.com
"An Innovative Payment Upgrade"
What do you like best about Amazon Pay for Business?

The customer support is hands-down the best out there, response time was so fast. It's also integrative and works well with other big software like google, and apple. We've had a great experience so far, and we use it all the time.

What do you dislike about Amazon Pay for Business?

Not as user-friendly with certain features and connectivity with softwares. More complicated to work around.

What problems is Amazon Pay for Business solving and how is that benefiting you?

Fast and reliable payment processing, customer support for issues that come up, easily integrate with our other business softwares and systems

Read more
AS

Ajoob S

September 10, 2023 Source: G2.com
"Most useful payment service"
What do you like best about Amazon Pay for Business?

Amazon pay is best upi service to send and receive money. Easy to recieve money from anyone by scanning a qr code or using mobile number. The amount eill be credited instantly directly into bank account is a great feature.

What do you dislike about Amazon Pay for Business?

No issues were found till now. working fine with my use.

What problems is Amazon Pay for Business solving and how is that benefiting you?

Amazon pay help us to send and receive money from anywhere without any limitations. We use to recieve money from finance department for travel allowances. We can use the Amazon payment statement as proof of expenses.

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OG

OM G

September 6, 2023 Source: G2.com
"" Best Application for the Payment""
What do you like best about Amazon Pay for Business?

I like Amazon Pay because of the it is very useful for Payment with good security.

Amazon pay provide the end to end encryption. Amazon pay payment process is very fast & secure. Amazon pay provide the various types of payment option such as Amazon wallet , Debit card facility, Credit card payment facility with the secure & payments.Also Amazon pay easy to use.

What do you dislike about Amazon Pay for Business?

I am using Amazon pay last one year , but nothing to say dislike about the Amazon pay. It is working very fast & secure.

What problems is Amazon Pay for Business solving and how is that benefiting you?

Amazon pay resolved my Payment options problem.while I started to use Amazon pay provide to me various types of payment options to pay money or transfer to money using the Amazon wallet , Debit card & credit card facility with great security.

Read more
VB

Vikram B

September 5, 2023 Source: G2.com
""Best Application for the Payment""
What do you like best about Amazon Pay for Business?

I like Amazon Pay because of the Amazon Pay working with great security & fast payments.we can pay or transfer the money very fast & securely to anyone. Amazon pay Application provide the various types of payment option to pay money.we can also use the Amazon wallet & add the money using the any types of payment cards.It is very easy to use & secure.

What do you dislike about Amazon Pay for Business?

As user nothing to dislike about the Amazon pay.It is very useful for me to pay money securely.

What problems is Amazon Pay for Business solving and how is that benefiting you?

Amazon pay resolved the payment options problem. While I started to use Amazon pay it is provided the various types of payment option like Wallet payment, card payment, Add money for future use with great security.

Read more
SN

Shashank N

August 7, 2023 Source: G2.com
"Hassle Free payments done Remotely"
What do you like best about Amazon Pay for Business?

Amazon pay provides a wide range of features through its app, alongside maintaing security of its transactions. I have used it to make many payments , theres never an issue.The customer support is one of the best in the world.

What do you dislike about Amazon Pay for Business?

The interface is bit old fashioned, sometimes the system server hangs but in terms of transactions , its always atomic. There is one feature that lends some credit money which is of no use as interest rate is quite high.

What problems is Amazon Pay for Business solving and how is that benefiting you?

Amazon pay for business is best as it authenticates and authorises the transactions happenening. Its active 24/7 removing old fashioned bank hours. I can use this to do payments overnight with ease.

Read more
AK

Arkodeep K

May 3, 2023 Source: G2.com
"Amazon Pay is all about rewards, more rewards and more exciting rewards."
What do you like best about Amazon Pay for Business?

I get rewarded on each and every payment, I have so many exciting payment options like pay now through UPI, through credit/ debit card or pay later through Amazon pay later. The best part about all of this is amazon pay is supported on each and every platform.

What do you dislike about Amazon Pay for Business?

Sometimes I have experienced some payment getting stuck, sometimes I apply an offer and don't get related cashback. These are some of the areas amazon pay can work on.

What problems is Amazon Pay for Business solving and how is that benefiting you?

I am able to accept payments, get offers for accepting payments, send payment,s and also get exciting rewards for so. All of these are made possible through Amazon pay and benifits the users so much, giving us so many payment rewards and exciting cashbacks.

Read more

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