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Amazon Lex Reviews

User Rating

4.4/5 (Based on 53 Ratings)

Rating Distribution

  • Excellent

    50.9%
  • Very Good

    43.4%
  • Average

    1.9%
  • Poor

    3.8%
  • Terrible

    0%

User Sentiments

Ease of Use, Seamless AWS Integration, Natural Language Processing Capabilities, Voice Recognition

Limited Language Support, Limited Customization Options, Documentation Issues, Limited Third-Party Integrations

Do You Use Amazon Lex?

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Review Summary

Amazon Lex is a popular chatbot platform praised for its ease of use and integration with AWS services. Users highlight its ability to build chatbots with both text and voice capabilities, utilizing advanced NLP features. While it's noted for its user-friendly setup, some users express concerns about limited integration with third-party vendors and language support. Despite these limitations, Amazon Lex is considered a valuable tool for automating tasks, streamlining customer interactions, and improving user experiences.

Pros

  • Easy to build and configure chatbots, both voice and text.
  • Integrates well with AWS services, including S3 buckets.
  • Offers powerful NLP capabilities and automation features.

Cons

  • Integration with nonAWS services is limited.
  • Pricing can be complex and challenging to understand.

AI-Generated from the text of User Reviews

Reviews
ut

uday t

June 6, 2023 Source: G2.com
"Best ai chat bot"
What do you like best about Amazon Lex?

Best chat bot where we can configure it using code or without code

If we select lambda we need to write some code

Optimal solution for those using amazon connect

What do you dislike about Amazon Lex?

I dont find any flaws till now

It was good compared to q and a chatbot

Where we provide intents in lex

Its better to add features which does not involve coding

What problems is Amazon Lex solving and how is that benefiting you?

Compared to q and a chat bots this is best

We need to integrate with aws lambda and add utterences and intents

Easy to implement and optimal compared to other chatbots

Read more
JP

Jaya P

November 29, 2018 Source: G2.com
"Need to open up more"
What do you like best about Amazon Lex?

The programming interface is reallly powerful to dynamically create bots, slots and intents. CLI is another powerful tool which makes the job really easy.

What do you dislike about Amazon Lex?

Intent confidence score is a must have for identifying the right intent. The other feature which is missing is handling fallback intent

What problems is Amazon Lex solving and how is that benefiting you?

We are building a chat bot for fieldforce. This bot is integrated with the backend system has made the job of data retrieval really easy

Read more
GB

G2 User in Banking

November 27, 2018 Source: G2.com
"Lex driving change within FI"
What do you like best?

It works really welli within the broader ecosystem.

What do you dislike?

Not being able to front Alexa with Lex.We are attempting to use Lex as a centralized NLP engine to handle our integration, and that has become a challenge due to Amazon's restrictions on only using ALexa's NLP.

What problems are you solving with the product? What benefits have you realized?

We tackle high volume, low value transactions within the FI.

Read more
AU

Anonymous User

November 27, 2018 Source: G2.com
"Lex driving change within FI"
What do you like best about Amazon Lex?

It works really welli within the broader ecosystem.

What do you dislike about Amazon Lex?

Not being able to front Alexa with Lex.We are attempting to use Lex as a centralized NLP engine to handle our integration, and that has become a challenge due to Amazon's restrictions on only using ALexa's NLP.

What problems is Amazon Lex solving and how is that benefiting you?

We tackle high volume, low value transactions within the FI.

Read more
CS

Consultant in Information Technology and Services

September 15, 2018 Source: G2.com
"Deep learning technology bot"
What do you like best?

Speech recognition Interfaces. NL algos

What do you dislike?

All features are good. There is no negative feedback

What problems are you solving with the product? What benefits have you realized?

We are using for a retail client to understand the customer feedback and product expectation. Want to build customized products based on real time demand using Amazon Lex as a part of omnichannel strategy. We are getting good feedback after the conversion of speech and text using Lex

Read more
DO

Douglas O

September 15, 2018 Source: G2.com
"Alexa, Play Despacito"
What do you like best about Amazon Lex?

Amazon has already done most of the heavy lifting coding-wise. Lots of functionality like NLP and converting text to speech. They even have some tutorial videos on Youtube as well as documentation which really make it more accessible.

What do you dislike about Amazon Lex?

In the small amount of time I've used it, I've found Amazon Lex to be pretty good for it's value and not very difficult to use, so for right now I really don't have any dislikes.

Recommendations to others considering Amazon Lex:

Check out the tutorial they provided on Youtube first - it's really helpful when first starting out. https://www.youtube.com/watch?v=PLnRzHNmcao

What problems is Amazon Lex solving and how is that benefiting you?

Using it for NLP on a website I'm contributing to

Read more
AU

Anonymous User

September 15, 2018 Source: G2.com
"Deep learning technology bot"
What do you like best about Amazon Lex?

Speech recognition Interfaces. NL algos

What do you dislike about Amazon Lex?

All features are good. There is no negative feedback

What problems is Amazon Lex solving and how is that benefiting you?

We are using for a retail client to understand the customer feedback and product expectation. Want to build customized products based on real time demand using Amazon Lex as a part of omnichannel strategy. We are getting good feedback after the conversion of speech and text using Lex

Read more
AU

Anonymous User

September 15, 2018 Source: G2.com
"Awesome integration"
What do you like best about Amazon Lex?

The bot functioning on this program is incredible

What do you dislike about Amazon Lex?

The settings and programming are a little difficult

What problems is Amazon Lex solving and how is that benefiting you?

We realized we can eliminate some harder tasks for staff members

Read more
AM

Administrator in Non-Profit Organization Management

September 15, 2018 Source: G2.com
"Awesome integration"
What do you like best?

The bot functioning on this program is incredible

What do you dislike?

The settings and programming are a little difficult

What problems are you solving with the product? What benefits have you realized?

We realized we can eliminate some harder tasks for staff members

Read more
AU

Anonymous User

September 14, 2018 Source: G2.com
"Amazon Lex"
What do you like best about Amazon Lex?

I love voice recognition and Amazon Lex allows to integrate Alexa into other devices which is great!

What do you dislike about Amazon Lex?

There is nothing I dislike about Amazon Lex.

What problems is Amazon Lex solving and how is that benefiting you?

It is used as a type of assistant in business.

Read more

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