alphachat.ai Reviews

Customer support is the best, although sometimes the reply time is a bit long

Some new features would be nice.

1) Hiding intents

2) Emojis

I like the reaction speed to any questions and possible setup changes.

We have been using their Chat service for a short time, during which time there have been no problems.

Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company.

Clear view on the product's performance, fast responsiveness and implementing of required updates, the ability to apply changes in realtime for bots' interactions with customers and multi-language support.

Could not think of any downside when it comes to Alphablues.

Go for it, the Alphablues solution is great, constantly improving, making customer experience more efficient.

The Alphablues bots are the first contact for the customers in our chat platform. They help solve some of the enquiries that customers have or get more information before the chat gets handled by a human agent.

Alpha Blues have really supported us over the years - and have done exactly what we have asked, to automate more of our chat contacts to help solve our customer's issues.

The tool itself is intuitive and gives us the freedom to easily update and change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I've been quite impressed with their roadmap, and taking our feedback onboard.