Aloware Reviews

User Rating

4.3/5 (Based on 549 Ratings)

Rating Distribution

Excellent
55.4%
Very Good
31.3%
Average
7.1%
Poor
3.8%
Terrible
2.4%

User Sentiments

User-friendly Interface, Extensive Integrations, Comprehensive Call Tracking, Robust Texting Features

Mobile App Usability Issues, Occasional Software Glitches & Crashes, Inconsistent Call Routing, Limited Call Rotation Functionality

Do You Use Aloware?

Write a Review

Review Summary

Based on user reviews on G2 and Capterra, Aloware is generally well-received for its ease of use, customizable dashboards, and reporting capabilities. It is praised for being intuitive and user-friendly, with reviewers highlighting its simple setup process and straightforward interface. Additionally, Aloware's customer support is frequently commended for being responsive and helpful. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the cost-effectiveness of the software. Overall, Aloware is considered a solid option for businesses seeking a user-friendly and customizable field service management solution, although it may not be the most budget-friendly choice.

Pros

Easy to use and navigate: Simple interface makes it easy to find the information you need.
Comprehensive features: Robust feature set covers a wide range of business needs.
Excellent customer support: Responsive and knowledgeable support team is always available to help.

Cons

Lacks some advanced features: May not be suitable for businesses with complex requirements.
Occasional bugs and glitches: Some users have reported experiencing occasional bugs and glitches.
Limited integrations: Integration options may be limited compared to other similar products.

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

Anastasia N

December 6, 2023 Source: G2.com

"User-friendly app"

What do you like best about Aloware?

User-friendly interface, nice design, very convenient mobile app

What do you dislike about Aloware?

Sometimes there are glitches with the connection but they are fixed fast by the cs team

What problems is Aloware solving and how is that benefiting you?

It helps me communicate with clients from other countries and chat with them without incurring extra charges

Regine M

October 19, 2023 Source: G2.com

"Aloware's analytics capabilities"

What do you like best about Aloware?

Aloware provides robust analytics and reporting tools that offer valuable insights into customer behavior and contact center performance. This data-driven approach enables businesses to make informed decisions and optimize their strategies.

What do you dislike about Aloware?

Some pricing plans may have restrictions on the number of users or agents that can be added. Larger enterprises with a substantial number of agents may need to carefully consider the scalability options available to them.

What problems is Aloware solving and how is that benefiting you?

Problem: Inefficient contact center operations can lead to higher operational costs, longer customer wait times, and decreased agent productivity.

Benefit: Aloware's automation and streamlined processes significantly boost efficiency. This, in turn, optimizes resource allocation, reduces costs, and enhances overall productivity within the contact center.

Randal G

October 17, 2023 Source: G2.com

"Bye RingCentral! HELLO ALOWARE"

What do you like best about Aloware?

My agents adapted to it quickly. It's very easy to use and customer support is unmatched. Anoosh hits it out of the park. When we have a concern it gets addressed quickly. Unlike other competitors such as RingCentral where they have you legit post your question to a community who is also as lost as you are. Texting is awesome. Emailing is coming and faxing is coming. This company has it all in one easy to use platform. If your considering RingCentral stop right now and switch to a better system.

What do you dislike about Aloware?

Not 1 thing! It just works as it should.

What problems is Aloware solving and how is that benefiting you?

From day 1 we are reaching more people and our salespeople have noted a greater income in light of same

Anonymous User

October 13, 2023 Source: G2.com

"Very simple to use and navigate."

What do you like best about Aloware?

The simplicity, syncing with hubspot is very good.

What do you dislike about Aloware?

Sometimes aloware will crash on me while I'm on a call.

What problems is Aloware solving and how is that benefiting you?

Saves time by syncing everything to hubspot.

Thristan A

October 13, 2023 Source: G2.com

"Great"

What do you like best about Aloware?

Pop up notices for calls and texts, navigation

What do you dislike about Aloware?

calls needs to be directed to the VA they intended to call

What problems is Aloware solving and how is that benefiting you?

automated reminders that are being sent out to the Data Collector

Roger E

October 13, 2023 Source: G2.com

"Very nice! A great enviroment."

What do you like best about Aloware?

Easy to use, it us very friendly and very detailed

What do you dislike about Aloware?

Nothing, I like every single feature it has.

What problems is Aloware solving and how is that benefiting you?

Communication is very easy

Garrett L

October 13, 2023 Source: G2.com

"Aloware is so smooth and easy to use! Everything is right where it needs to be."

What do you like best about Aloware?

I love how easy it is to save numbers!!!

What do you dislike about Aloware?

Sometimes when calls came through, there is no option for me to click answer. It just rings.

Recommendations to others considering Aloware:

Do it! It will be the best choice you make. No other software comes close to the smoothness of Aloware and how user friendly it truly is.

What problems is Aloware solving and how is that benefiting you?

I am learning how to use the power dialer and be more productive in making calls.

Daniella P

October 13, 2023 Source: G2.com

"All In ONE"

What do you like best about Aloware?

I like how well it integrates with Hubspot. The sequence feature is also very easy to use allowing us to make connections with larger parts of our database.

What do you dislike about Aloware?

Not having a predictive dialer than can call multiple contacts at the same time

What problems is Aloware solving and how is that benefiting you?

Aloware helps us to contact larger and older parts of our database with special promotions etc, therefore increasing the possiblity of conversion.

Anonymous User

October 13, 2023 Source: G2.com

"Helpful to our team"

What do you like best about Aloware?

if someone doesnt answer the call they are able to text into aloware and we are able to help them

What do you dislike about Aloware?

the update text messages slows down aloware

What problems is Aloware solving and how is that benefiting you?

answering text messages from client

Anonymous User

October 13, 2023 Source: G2.com

"Amazing."

What do you like best about Aloware?

Ease of use, customer support, frequency of use.

What do you dislike about Aloware?

The Implementation and Ease of Integration. There are issues with setting up.

What problems is Aloware solving and how is that benefiting you?

Can't say

Aloware Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Aloware?

Review Summary

Pros

Cons

Anastasia N

Regine M

Randal G

Anonymous User

Thristan A

Roger E

Garrett L

Daniella P

Anonymous User

Anonymous User

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers