Alora Home Health Reviews

ALORA's customer support promptly answers my inquiries.

Using ALORA software takes time to open multiple tabs.

So far

Best customer service, easy to call and get a hold of the person; so many great functionalities - Clinical, HR, Billing, FAX, etc.; updates and new features happen monthly, Alora listens to its clients and optimizes all the process constantly.

not much, at times updates happen very often, and we always see huge potential in every new feature, which causes a lot of changes, but hey those are good changes

Over the years there has been a few things that did not work for our agency, but Alora fixed all.

The upsides of using Alora is the accountablity of the system! keeps you compliant while secure. Alora has staff always ready to answer questions and help.

The price of Alora can be high for new business, however; great refferal program.

it's solving the problem of not having paper trail, solving the problem of keeping track of Careaids.

I like that Alora is very user friendly. I really enjoied the implementation speacialist she was very helpful with getting my company up and running. I also really love the customer support team. I can call them over and over and they are always very helpful, and friendly, and most of all they always help to fix whatever the situation may be. I use Alora plus everyday. My caregivers use Alora plus everyday and they all love how user friendly the system is. I also really enjoy all the different features that Alora Plus has to offer, that was really key in helping to meeting all my business needs. I love how Alora created a seamless integration system.

I dislike that sometimes the Alora App will freeze up and then you have to log out and log back in to refresh it. Other than that I really like the Alora system and there staff alot.

Alora is doing an amazing job keeping up with the new rules with Pathways and making things easy for my company with all the new rules, and getting the payers set up. they really have made things really easy for my compay.

User Friendly and Customer Support is topnotch.

Suggestions for enhancements are received and put into place if beneficial for the software.

mulitiple mouse clicks to get in box when screen is opened.

Reporting. Some of the reporting in Alora does not provide enough information for Financial purposes. Alora is working on reports to provide agencies with better reporting that will assist agencies with monthly reconciliation.

Customer support rep Alyssa Guzman is a very helpful worker that goes above and beyond to ensure your needs are met. She is very attentive and thorough.

I have had some technical issues with the software

Alora helps me to solve scheduling and documentation conflicts

Alora has exceeded my expectations in every way. I have used a lot of EMR systems in my career and Alora by far has the most user friendly, efficient platform for home care. The software is extremely easy to use and learn, encompasses everything my business needs to be efficient and compliant and is able to be customized to the specific needs of my agency. The implementation was seamless, organized, and abundant with resources. Every person that I have worked with at Alora during the implementation process went above and beyond to ensure an excellent experience. Their customer support is easy to reach and available to help with everything I need. Alora also integrates perfectly with my payroll and billing systems. It streamlines the process for my nurses and allows them to spend their attention on their patients rather than difficult charting and paperwork. I couldn't be happier with my decision to partner with Alora!

I can honestly say I haven't found a downside yet.

Alora Home Health addresses the complexities of fragmented patient data and communication gaps within the home health setting.

I like the customer service response time, which is usually almost immediate.

I wish they used Splashtop instead of Teams

We are benefitted by the

The most helpful thing is how easy they make it to access all of the things that you enter. It is one of the best systems out there.

There are no things that I dislike about Alora.

Scheduling issues, credential tracking, and enrolling new users.

The system is very User Friendly. Helpful Reports.

Additional costs for each user. Had some problems with visit times matching the calendar.

Helping with timely billing and keeping up with CMS changes.