ALICE Reviews

Very easy to use to contact guests. Can even use "quick text" options.

Guest profiles seem to disappear and I feel like I am always creating new ones.

Very easy to use, guests are able to message back. Can close and reopen messages.

Able to message quickly with guests via sms messages regarding questions or pass on info. It's easier to reach guests as sometimes cellular service is spotty.

During the use of ALICE Staff, our communication has reached a new level. ALICE Staff is easy to use, as well as intuitive. With the help of ALICE Staff, we were able to improve our customer service.

During the use of ALICE Staff, I and other personnel have not identified minuses.

I advise you to try this software for the novice hotels.

We used ALICE Staff to communicate staff

I love the interface and flow of this software

It could use some more customization options

It's streamlined communication

Our communication has been greatly improved in terms of timeliness and the ability to create, manage, and resolve tickets via a variety of communication channels.

Guest profiles seem to disappear frequently, forcing me to constantly create new ones a scenario that I find unpleasant and which I despise.

In place of giving out my personal cell phone number to employees, I preferred using the platform to connect with them.

Alice is like a best friend at work! She's a powerful work horse. With user friendly controls , a well thought out dashboard, and alerts you won't fail to notice, my job igor easier day one! Communicate with customers through the Alice platform and never worry about missing a message. It's smooth and powerful. The message delivery is fast and consistent. I love Alice for communicating guests requests to housekeeping, f and b or even management without worry the messages weren't delivered. It's so efficient. Thank goodness, we have alice on board!

There's very little to dislike! I guess the graphics could be a little larger and easier to see.

Guest issue resolutions have never been so wasy to handle. One can communicate to the proper department in lightning fast speeds! Wowing our guests with fast resolutions.

Responsiveness and ability to create, operate, close tickets in many modes.

Yearning for a dark mode, PWA compatibility, and a way to select many open conversations

Contacting guests regrading room statuses, expanded to more resolutions via SMS

Increase the interaction between clients

Not that I am aware of as of now. Will continue monitor

Not at the moment that we are having any issue need to be resolved

I like that I can communicate with many coworkers at once instead of having to individually communicate with each of them. I also like that you can see what's going on across the board.

I would like to have more control over what happens on the platform instead of only getting to view certain things.

I liked being able to communicate with coworkers on the platform than having to give my personal cell phone to people that I worked with.

I like that it is mostly set up like a basic calendar, so it's easy to view and work within daily. I like that it specifies which user set up the ticket/task- this makes it easy to direct questions to the correct person. Working in a hotel, things are operating around the clock and so there are always multiple hands in the pot. It's nice to be able to tell who worked on what. I also like that you can assign tickets to specific users.

It looks a little messy. The design uses simple/clean colors, but it still looks a little chaotic. We just switched from the GoConcierge version. This is not as intuitive. I typically don't have to use any sort of training or how to for software/programs- and I can click around to figure things out. There seem to be a few things that aren't easy to figure out. Our front desk agents find it very confusing. I don't care for the notifications at the top that show you all open tasks, but that's mainly because I'm OCD. I prefer seeing the red dot on the calendar to show open tasks- just a personal preference though. I definitely don't like the way reports print/download. Not all of the information shows on the report- words are cut-off. It doesn't look great. Not sure if there is a way the administrator can change formatting or not.

Take time to train teammates. Even if they don't sit through a webinar, give them time to sit with someone who is familiar with the program, have them click around and ask questions. Once you learn the weird quirks of the program, it's easier to navigate.

Our team JUST switched over from GoConcierge. Both platforms are wonderful tools for our line of work.