AlertOps Reviews

It made our on call headaches go away and allowed us to focus on what we do best.

API is a little clunky but they are working on it!

Missed emergency calls and staff schedule management issues

AlertOps has been indispensable for delivering cost-effective, around-the-clock tech support with reliable ConnectWise integration. Users commend its flexibility, detailed customization, and sleek design, making it an irreplaceable tool for seamless operations.

The support team offered me efficient and quick support every time I needed it.

Need to improve French translation. It's not bas but can be improve.

We needed a tool that could be integrated into the phone system and our ticketing.

The system is easy to navigate and it works extremely well. After configuring what we needed, we have had no issue. It is easy to use and integrates seamlessly. Implementation was easy as the team helped EVERY step of the way.

I have not com accross anything I do not like. The system has been very solid.

AlertOps allows each member of the team to know when a high priority ticket is entered and allows the team manager to assign the issues rapidly.

AlertOps has helped us provide fast tech support to our clients around the clock with minimal expense.

The integration with our existing PSA and other systems provides us with almost instant alerts about the things that actually matter. In the past we’ve experimented with other alerting systems that either gave us a lot of noise (too many alerts), or didn’t work reliably. With AlertOps, the system just works. This has given us the ability to monitor our clients systems 24x7x365 without the burden of excessive staffing.

Like any highly integrated system, occasionally there are blips where the integrations and connections needs some attention.

Alert Ops provides us with a high degree of peace of mind that if our clients systems go offline, the right people on our team get alerted right away. Additionally, it provides our team with clarity and accountability when we need to review who is accepting and responding to emergency alerts, and how responsive they are.

Fantastic platform. The team at AlertOps has done a fantastic job creating the perfect platform for handling after hours alerts for our service team. Once we implemented the service, we were finally able to sort out all of the non-critcal alerts and reduce the noise!

Setup was a little complex. The support team was fantastic and assisted us with the configuration.

Reducing the noise with critical alerts that come to our service team after hours.

The fuctionality, features and value are the top reasons we chose this solution. Once we got it up and running, we had no issues and we are really satisfied with AlertOps.

Configuration was a bit challenging at times but once we reached out to support, who were very quick in responding to our needs, we were good to go. We were up and running in avery short period of time.

Our after-hours on-call techs use AlertOps for user support via call routing and also for IT alerts for our critical systems.

It allows for streamlining the dispatching process through automation, eliminating long hold times. The Application keeps logs and is a valuable resource for historical data. The Price is competitive with other companies that provide a similar service.

The bug that comes to mind is the random bugs that come along with rotating an automated call list. Customer service has been quick to help resolve the issues but they still happen at unpredictable intervals.

Automatically rotating through and queuing voice calls to get technicians onsite quickly, which allows us to be more efficient with reduced response times.

The absolute flexibility to mold the product to do anything you need. We are using AO to ingest alerts from data sources that cannot integrate into our ticketing system. AO allows us to add transformations, manipulate the data, and then pass it to our ticketing system and alert the correct team(s). The ability to ingest and process data from basically anything is absolutely unbeatable in any of the other solutions we looked at.

Our SE is engaged and often helps build out our workflows and guides us on our objectives.

Some of the logic is convoluted and we have to work with support to understand what we need to change to get the intended results. Sometimes it seems the roadmap is not solid (I know roadmaps can change), but some of the ML components seem to keep being delayed, and we could benefit greatly from the ML components when they arrive. I don't know that this is so much a complaint or something I dislike, but I am excited to have access to that component. It is important to note that you will want to work with the AO team prior to implementation to make sure you map out your key objectives and what you want to accomplish with the platform.

We have been able to add a good level of automation to close auto resolved tickets that our ticketing system/platforms wouldn't have been able to, allowing us to reduce our staffing needs and removing much of the alert fatigue we had previously. AlertOps allows us to build a rotating schedule for our engineers on-call schedule. We have been able to cut down after hours noise by setting alert thresholds to ensure we are only responding to true events.

It works every time. I have never once had an issue. This app keeps everyone accountable.

I wish the font size and color was adjustable.

Its solving the time between notification and action issue.

We've used a few different products to help our on-call staff and we really like AlertOps compared to some of the other offerings out there. The app interface is simple and easy to understand. The alerts have great customizability and are real easy to tailor to our specific needs. All in all, it is a really great tool for letting us know when something needs to be addressed.

It would be nice to have more information regarding the team schedule available at a glance. I think if we could see a calendar view with the ability to see who is on call what day would be very helpful.

Server offline alerts and emergencies that don't trigger our ticketing alert policies. We find that we are able to silence false alarms much easier without having to devote a lot of time to getting logged into our systems to verify.