AkitaBox Reviews

Tracking work orders and maps of schools.

sometimes it messes up when trying to add new people to work orders

tracking work orders. helps me not forget what i need to do for the day.

As I began planning for retirement from my career in facilities management, I realized I had too much of the knowledge of our building histories locked into an excel spreadsheet; and my memory! We needed to invest in a CMMS program to make historical data more available to those who inherit our campuses.

I researched four competitors, and comparing dollars with services, AkitaBox won the award. AkitaBox was the most user-friendly of the products I previewed, while providing excellent flexibility and opportunity for growth.

As we have implemented the program, I have been impressed with the service team and their support. I have a single point of contact to whom I can send all questions. Your contact person may not have the answers; but they will be excellent at researching and getting back to you quickly and efficiently.

Lastly, while it took some time to implement, it also required time to get buy-in from our maintenance staff and contractors. Over the past several months, the maintenance supervisors are seeing the benefits of logging their work orders and time. Our service contractors also see the benefits of being able to tie work orders to specific pieces of equipment. We no longer scratch our heads and wonder when last we replaced that particular motor, bearing, or belt. Keeping track of warranty information is simple and efficient.

AkitaBox has provided peace of mind and has invested the District’s time and money well.

AkitaBox does require time to implement. It is not an overnight plug and play software system. That said, the AkitaBox data service techs are excellent at their jobs and made the transition as seamless as possible.

AkitaBox is solving our issues with the management of equipment repairs and PM, providing a single input for tracking work orders. The report module provides a quick and easy review of past, present, and planned work.

Can use on a phone .making it convenient

Nothing yet so far so good I'm new so haven't had any issues

Communication to get work orders completed. Makes it easy to find on phone app

Akitabox is great for tracking all of our maintenance tasks. Work orders are easy to enter and can be easily assigned to the proper personnel in our facilities department. It is a powerful oranizational tool box!

Searching for costs associated with work orders in the system can be challenging at times. Creating a costs spreadsheet within each work order would be helpful.

Before Akitabox, locating mechanical assets within our buildings was often done by physically walking the buildings and searching for each one. With the help of Akitabox, our assets are all marked in the system and can be easily found on the maps of each building.

This software is intuitive, well put together, and growth potential is enormous. The fact that work orders/requests can be submitted using a floor plan is fantastic. AkitaBox is very user friendly; it is a lot of point and click. Help is only a click away and the reponse time is very quick. They will continue to work with you until the issue is resolved. Suggestions for improvement are always welcomed.

It would be nice to replicate a work order, i.e., received a request to install AED's at each campus. After the first work order is generated, it would be nice to copy that work order, change the campus location and keep going for the remaining facilities.

When completing a work order it would be nice to have the materials used noted in an itemized versus spelling out every part used.

End users at the campus have used another CMMS to submit work requests for years. As a general rule, most people do not like change. However, as more and more users come on board, they tell others how easy AkitaBox is to navigate and submit work requests. The skeptics and fearful are calmer and better accept the change to a new CMMS.

We are working with a company to help with our inventory items. So when a Technician is on the roof and needs a compressor, he can click a button to order the part. The system would then send it over to the parts house, and the part is pulled and delivered to the shop. This would reduce the about of time spent driving to the parts house to pick up the part, waiting for the part to be pulled, and driving back to the site to complete the job.

Easy user functionality, had no trouble learning how to navigate the site

Nothing! I think the site is developed really well

Allow users on-site to easily communicate work requests in an effective manner

Easy to use, interactive with drawings.

I would like to see it track or automatically enter time.

Easy to track time and money spent on buildings and assets.

I can write down what was done to fix the problem so that if it happens in the future, someone else can figure it out

The abundance of monthly routine requests

any building and grounds related maintenance issues

My previous experience was a frustrating one. The software required using an older version of windows and was far more challenging to manage than I felt was necessary. This resulted in poor acceptance by the teaching staff who needed to use it the most. Akita box makes making requests very simple and the primary tool, an iPad, makes it easy for the M&O department to use the program to document their work.

So far, I can't identify something I don't like. Since COVID and wildfires, I have not had time to fully utilize the program myself, which makes me less reliable to claim something isn't good.

The one thing I am still working out is renaming the locations according to our common names, such as Classroom 45, Custodial Room, etc. Really a minimal issue but will make compliance better. This will also reduce confusion to new users.

Alway's making systems to make the system better.

I cannot think of anything that I do not like

Great system with a lot to offer

It is nice to have a system that is helping us keep track of our PMs and logs the information for us. One of the best benefits is reporting.