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Airwallex Reviews

User Rating

3.8/5 (Based on 1,337 Ratings)

Rating Distribution

  • Excellent

    64.5%
  • Very Good

    5%
  • Average

    1.3%
  • Poor

    1.7%
  • Terrible

    27.5%

User Sentiments

Easy to Use Platform, Fast International Payments, Competitive Exchange Rates, Excellent Customer Support

Lengthy Account Approval Process, Inadequate Communication from Support, Sudden Account Closures, Overly Intrusive Verification Process

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Review Summary

Airwallex receives mixed reviews from users. While some appreciate its competitive fees, user-friendly interface, and excellent customer support, others express concerns about hidden fees, lack of transparency, and occasional technical glitches. Integration with accounting software and ease of use are also mentioned as strengths, but some users report difficulties with cross-border payments and currency conversion rates. Overall, opinions vary, with some users highly satisfied and others encountering challenges.

Pros

  • Userfriendly interface with intuitive navigation and easy setup.
  • Provides competitive foreign exchange rates, transparent fees, and secure transactions.
  • Offers multiple payment options and supports various currencies for seamless global transactions.
  • Reliable customer support with quick response times and helpful assistance.

Cons

  • Limited features compared to some competitors, such as advanced reporting and analytics.
  • Occasional technical issues and downtime reported by some users.
  • Fees can be higher compared to some alternative payment solutions for certain transactions.
  • Crossborder and multicurrency payments may have additional fees and processing delays.

AI-Generated from the text of User Reviews

Reviews
AB

Anass Boumahdi

December 11, 2024 Source: Trustpilot.com
Airwallex: A Reliable Banking and Payment Processing Solution
I had an excellent experience with Airwallex as both a bank and a payment processor. Their platform is intuitive and offers a wide range of features that simplify international transactions. Setting up an account was straightforward, and the support team was incredibly responsive and helpful throughout the process.

One standout feature is their competitive exchange rates, which made managing cross-border payments more cost-effective. The multi-currency wallet allowed me to transact seamlessly across different currencies without incurring unnecessary fees. Additionally, their payment processing services are fast and reliable, ensuring smooth business operations.

Airwallex’s integration with various tools and platforms further enhanced its usability, making it an ideal choice for businesses that operate globally. I highly recommend it to anyone seeking a dependable financial partner for their banking and payment needs.
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AP

Alexander Pak

December 10, 2024 Source: Trustpilot.com
Fast and effective
Date of experience: December 10, 2024
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S

Serenity

December 10, 2024 Source: Trustpilot.com
Timely help to reach success
Even though our timeframes were different time zones, the replies to our queries were timely and helpful to quickly reach success!
Instructions were clear with screenshots to explain each step.
Thank you for working with us to receive a quick conclusion.
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VT

Vitaly Tishin

December 8, 2024 Source: Trustpilot.com
Great service
Great service! Looking forward to onboarding!
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SG

Saira Mae Nica Gamus

December 3, 2024 Source: Trustpilot.com
Airwallex has an excellent customer…
Airwallex has an excellent customer support!
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GW

Geerd W

December 3, 2024 Source: Trustpilot.com
Great service
Great service and quick feedback on questions.
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CC

CHUN KIT CHAN

November 29, 2024 Source: Trustpilot.com
Effective account handler
Always receive prompt action and solutions by acc handler Bonnie from Airwallex. Great experience using it.
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A

AG

November 29, 2024 Source: Trustpilot.com
User-friendly interface, reliable tool, good customer support
Airwallex has a user-friendly interface that makes it incredibly easy to navigate and operate, even for beginners. It’s perfectly tailored for the e-commerce industry, offering features and tools that streamline operations and enhance efficiency. Their customer support is also exceptional - responsive, helpful, and always ready to resolve any issues promptly. I highly recommend this platform to anyone in the e-commerce field looking for a reliable and efficient solution!
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ww

watch we

November 29, 2024 Source: Trustpilot.com
Great experience of assisting me to…
Great experience of assisting me to establish my own company
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ST

Siong Bing Teh

November 28, 2024 Source: Trustpilot.com
Recommended to all, beneficial to business
Good experience so far, strong support given by our relationship manager Wan Ling whenever we require any help, also checking in with us consistently if we face any issue after onboarding. The onboarding process is fair as of any banking facility, Airwallex interface is straight forward. The application process of new cards and accounts are quick which is a plus.
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