Airkit Reviews

The team is fantastic to work with and while we are just in the beginning stages, our first workflow was easy to set up and take live right on time! We are mapping out the next flow as we speak with the Airkit team

Nothing so far, we have only just started to utilize and have 1 workflow built and any restrictions we have found have been on our side, not Airkit - so far, so good!

We are using Airkit to help digitize our merchant experience and reduce our average contacts per case/issue for our merchants to make us faster and easier to do business with. Our merchant support process is quite manual and thus resolution times are too long in key areas. By utilizing Airkit to provide a more integrated digital experience, we will be able to resolve merchant issues and provide key information much more quickly all from our merchant dashboard. This will reduce costs, improve productivity and drive a better merchant experience. We are looking at even using some of the work flows for our internal work flows as well - not just customer facing

Easily put together forms and omni-channel processes.

Create templates for apps with the Data Model Editor and style with Themes.

Robust library of out-of-the-box controls.

Still has some kinks to work out. (Small bugs in UI)

Categorization and Search need some work.

Not as intuitive as some other programs.

Allows for low-code development of omni-channel experiences. Primarily using it to improve client experience and form digitization efforts.

The team is fantastic to work with and super responsive. Excited to continue using this tool

Currently do not have any complaints about this tool

We are creating a more digital experience with Airkit by building out tools to collect information etc.

The platform is simple and robust for sophisticated customer engagement. The teams are amazing to work with. The integrity of the organization brings great trust.

Nothing at this time. The use cases are vast and delivering optimal delivery in volume is tough for an organization our size.

AirKit is robust and depending on use cases you may need support in automation, design and connectivity. It is your organization that can be creative on how to leverage sophisticated tech like AirKit.

Customer engagement and the extension of our mobile app experience through other channels.

Airkit's flexibility and willingness to adapt to our specific needs has been superb. The Airkit team shows an obvious desire to ensure customer success for both us and our end user. Today, I truly believe we are only scratching the surface of the potential we will unlock with Airkit as we continually find new use cases. In five years we very well may look back and not believe we survived without this tool!

How I am regularly reminded (in my own mind) of how slow WE are at implementing new tools in comparison to Airkit’s speed and agility. Not sure this a bad thing.

By automating once manual communication processes with both employees and customers we are becoming more efficient and creating a better customer experience at the same time.

Customer Service and Communication - that is the key in any relationship and this one was by far the best experience I have had, and we have SEVERAL vendors that we working with regularly. You guys are consistently organized, you communicate well and you never complain when we need help investigating one of our many questions. Thank you guys for making this literally seamless from intro call to live environment.

So far as great! We haven't had any complaints or anyone have issues with the ease of use and the technology actually working on all sides. This has been wildly successful so far!

By streamlining processes where the client(s) were getting stuck. That has been vital to our customer experience. Learning when and where they are struggling and offering service options that I know our competitors are not.

Airkit not only has a great product that makes it a lot easier for our customers to achieve their goals without chatting with a support agent, but the team that helped build out our initial products has been fantastic. They are attentive, collaborative, and friendly (even when sometimes we move slow). They seem very invested in our success with weekly touch-base meetings and excellence in reporting.

They also put forward ideas on how we should be thinking about processes and customer paths based on the success of some of their other customers. This has been invaluable.

No complaints. No compaints. No complaints.

Make sure to have at least 3 use cases to get the max value of Airkit's contract and resources.

Having customers gain access to figuring out where their delivery is FAST and without the added cost of speaking to our contac center. We also use Airkit in our post-order flow in case anything went wrong so we can learn about it and rectify it for the customer ASAP.

I would say it's the Airkit Team's professionalism and eagerness to achieve their customers' business needs.

Honestly, I can't think of anything that I dislike from the tool and the team.

From a Project Management standpoint, working with Airkit using Agile Methodologies made it easier for us to achieve our business goals. I have nothing but high praises to their Projects and Dev teams who worked with us and shared their expertise even to those who aren't well trained with app development - like me!

Our client aims to improve their customers' experiences thru engaging them in various digital journeys. I realized that Airkit has all the capabilities to achieve that goal with minimal effort from the client. Handy tool!

Level of effort it took to create a custom journey and elevate the digital experience for our customers

Nothing as of now. Has been working well for us as expected.

Excellent tool if you want to reduce your sdlc and provide the functionality to end-users and automate business processes

Automating our manual activities

Not only does the technology provide added value to our call center solution, the Airkit team is top-notch. They make the extra effort to move the implementation process along but also listen to suggestions and look for ways to enhance the experience and provide additional value.

I think one area of improvement would be around automation of the metric data.

The key value we derive from the Airkit solution is the call deflection to a self-service web based solution that helped us reduce our handled call volume by 20%. Additionally, the messaging capability that notifies a customer if their search criteria is met by subsequent data updates is a fantastic customer service feature.