Aircall Reviews

Great customer service, Vera was very friendly and helpful

I have used Aircall in my previous company and brought it to my new company. I love how easy it is to use and how it integrated with both Salesforce and Hubspot. Recommended for anyone that needs an embedded solution in their CRM!

We've been using Aircall for a second year now and this has certainly been the best telephony system that we've had (I've lived through 2 migrations in 3-4 years!).
However, the thing that impressed me the most has been working with our account manager Xavier Nicholls to get things done. Xavier has been super responsive, understanding and going the extra mile when needed to make things work for us. A 10/10 customer experience!

It's fast, easy, great customer service, Integration. totally recommended.

Due to an unexpected issue with our previous provider’s renewal process, we found ourselves in the position of needing to switch to a new phone system with very little time to spare. The challenge was considerable: we had to migrate over 40 users, set up new phone numbers, and implement the system in a fraction of the time we would have ideally had.

Fortunately, Aircall stepped in and made the entire transition process as smooth as possible. From the very beginning, the Aircall team provided their support. They offered clear and practical advice that helped us make the best decision quickly. Their guidance throughout the selection process made the decision much easier.

During the implementation phase, we were supported by a competent and professional onboarding manager. The Aircall team ensured that the transition was seamless, managing the setup of new numbers and configurations while minimizing disruptions to our operations. Their customer-centric approach and attention to detail were evident at every stage, ensuring we could hit the ground running.

In summary, Aircall made the switch to a new provider much less stressful than it could have been. Their professionalism and expertise were instrumental in successfully completing the project under tight time constraints.

I'm using in a daily manner and it's perfect as a tool.
No noise, always we have a clear sound.

Amazing quality and features involving AI. Account Executive David was very helpful all throughout

Using AirCall daily alongside other software has been a game-changer for me. This product excels in ease of navigation, efficiency, and data reliability, continuously evolving with new features. The customer service, particularly from Rosie, is exemplary; she’s like an AirCall encyclopedia. Conversations with her offer deep insights into the platform's capabilities and new implementation possibilities. Rosie’s vast knowledge, responsiveness, and friendly enthusiasm inspire me to explore the tool and push its limits. The user guide is well-structured, providing a robust online library for any troubleshooting needs. It's clear that AirCall listens to user feedback and incorporates it into their updates. For me, AirCall is the complete package—a great product backed by exceptional support. Highly recommended!

We've been using Aircall here at Wemolo for almost 3 years now, and it has become an essential part of our customer care department.
When we first started, we needed a solution that could help us manage our increasing call volume and integrate smoothly with our other tools.
Aircall has done that and more. The simplicity of the interface makes it easy for our team to navigate, and the call quality is consistently reliable, even during our busiest times.

What stands out the most for us, though, is the support we constantly receive from our account manager, Christian Schlitter.
He goes above and beyond to assist us with any challenge, no matter how complex or unexpected it is.
His responsiveness and dedication make a huge difference—I know we can count on him, and that peace of mind is invaluable.

Aircall has truly made a positive impact on our customer service operations. If you're looking for a modern, reliable phone system with exceptional support, I highly recommend Aircall.

Date of experience: August 13, 2024