Agyle Time Reviews

Lo que destaca de Playvox WFM es su capacidad integral para la gestión del trabajo en equipo. Su enfoque en la programación de agentes, el monitoreo en tiempo real y la gestión de desempeño permite una coordinación eficiente y un rendimiento optimizado. La herramienta brinda visibilidad y control, mejorando la productividad y la toma de decisiones. La generación de informes detallados proporciona insights valiosos para la mejora continua. La integración fluida de estas funciones en una plataforma centralizada simplifica la colaboración y optimiza la eficiencia del equipo, convirtiendo a Playvox WFM en una solución integral para la gestión laboral.

Playvox WFM puede ser un poco complicado al principio y llevar tiempo para entenderlo bien. Configurarlo también puede ser un poco difícil. Además, algunas funciones más avanzadas están disponibles solo en la versión de pago, lo cual podría no ser ideal si tienes un presupuesto ajustado.

Playvox WFM ha resuelto varios problemas en la gestión laboral. Ha mejorado la eficiencia al permitir una asignación más precisa de tareas y horarios, evitando conflictos y reduciendo tiempos muertos. Además, la capacidad de monitoreo en tiempo real ha mejorado la visibilidad del rendimiento del equipo, facilitando ajustes inmediatos. La generación de informes detallados proporciona insights valiosos para optimizar recursos y mejorar la productividad.

For me, the most helpful feature is the leave/time off process. The way it is setup it makes it really easy to manage time off for our team and helps to ensure our team has flexibility while still protecting our service levels.

My biggest pain point is some parts list the date in day/month/year format rather than month/day/year so it can sometimes get confusing.

Playvox has helped us to streamline our time off process. It has also helped us to easily keep track of anomolies in our volumes and handle times. I really appreciate the functionality of being able to manually adjust the forecast based on outside issues/impacts.

I like the interface of the site, and its user-friendly and easy to use. I used several other WFM tools, and this is one of the best-looking sites. I like how easy it is to clone schedules and utilize the schedule task analysis future to calculate my agents' hours quickly and export to excel is awesome as well.

Playvox has a couple of features that need to be worked on. This has been communicated to our Onboarding Specialist for further review, and overall I am excited to be using Playvox and look forward to future updates.

Headcount of agents versus forecasted volume. Helping with schedule coverage and if we are experiencing any coverage needs or if we are staffed well for the day.

What I like the most in Playvox WFM is the option to edit the schedule manually and automatically. The possibility of fixing dates when approving leaves or time-offs and the capability to show the rep's actual work summary for each day.

I wouldn't say I like their option in making forecasts. Also, their sudden updates sometimes result in errors since we are not aware or informed beforehand so we could prepare or be mindful of the possible changes.

Problems in tracking the representatives' work performance. The ability to get accurate historical data for headcount and shrinkage as well as the actual activities of all the representatives hourly and daily.

The Work and Performance Summary are very helpful in checking the agents.

The display of scores in the opening dashboard is the least feature I liked.

The scheduled versus actual online agents as well as the conversations they are working on.

Most helpful function of Playvox WFM is the Analysis tab which helps us forecast for the upcoming months and be prepared for Seasonal activities in our account.

Only the interface. It looks like the interface of Playvox WFM is a bit old and maybe it can be upgraded in the future. I suggest using the window feature so that opening a page/link will open a new window that can maximize/minimize for better visibility.

Forecast analysis is the one being checked every time we meet with Playvox WFM's Analysts. It's good that it's being checked so that we can make sure that the integration of Gladly and Playvox is working alright.

The convenience and easy-to-use platform.

Nothing that I dislike. Everything is great.

Super convenient!

I enjoy the benefit of seeing the schedule of all of my team members easily.

The fact that it is super UI Friendly, and it's reliable. In addition to that, this is a great tool to check your staffing for a specific day so you won't miss anything when it comes to staffing and managing your team.

None. This product should be mandatory for every company! :)

There are usually issues wherein a specific agent should be doing a particular task. By using Playvox, we can monitor who the agent is, and we can reach out to them directly, which is SUPERB!

I like that it is short and sweet. The content is easily accessible, and the readability is straightforward. Overall, it is very easy to follow and a helpful tool.

Sometimes I can fall behind on my breaks because I have no notification of when the next time slots are coming. Therefore, I always have to monitor the tab in which my schedule is.

Just go for it!

I have not had any problems with the program so far. If I have issues, it is easy to fix them. Overall, I think the most significant benefit is watching my schedule at my convenience.

its interface and user friendly feature is awsome

delay timing is not as much as a person considor

time and use-friendly features are good these are some benifits that i feel are best in playvox Agle