AfterShip Reviews

AfterShip is a great app to connect to your store and help communicate with your customers. I started with them because they were one of the few that connected with our regional carrier in the Midwest - Spee Dee Delivery. Customer service and easy of use really alot of features we can use compared to others

As of now there is nothing to dislike id like to use it more

Returns & Tracking

I like their Email and SMS Marketing plan as well as the Returns and Tracking plans.

Nothing. They have good products that will help my business to grow and get me quick conversions.

They are solving my problems with advertising through email campaigns and SMS texting.

Great feature Aftership Tracking is a great software

Nothing as of now I want to use it more.

Tracking orders in Aftership.

After ship helps us keep our customers informed of our deliveries.

Sometimes it's a bit slow at upday the status of shipments

Helps customers track their shipments

AfterShip Tracking services is extremely helpful all the time. AfterShip Customer service was very helpful By Ankit

As of now i would like to use it more and more

AfterShip tracking services

Its a useful service for SME operators like me

Nothing at all. The service offered is exactly what I need

Time consuming manual tracking

The app is very intuitive, reliable and high quality functionality!

We wish there could be a 'Starter' type plan with more features for startups that can scale as we grow. But that's only related to price. The service and the platform are very high quality so one definitely gets their money's worth.

-Managing Shipments

-Integration between ecommerce platform and email provider to create/send on-brand email notifications.

-Webhooks with other sofware in use

I had a training session with Aftership and looking forward to improving my tracking for my customers. I think it is going to save alot of time for our customer services reps.

Nothing at the moment it does not have one of the couriers I use

Tracking

AfterShip's standout feature is undoubtedly its customer support, especially the assistance from Priti. Her prompt and efficient problem-solving skills made a significant difference in my experience. The platform itself is user-friendly with a clear, intuitive interface, making shipment tracking effortless. The comprehensive feature set, including detailed tracking information and timely notifications, greatly enhances the overall efficiency of managing shipments. The ease of integration with existing systems is another major advantage, facilitating a smoother workflow.

Nothing i can say negative about AfterShip App.

Real-Time Tracking: AfterShip provides up-to-the-minute tracking updates. This feature ensures that I am always informed about the whereabouts of my shipments, reducing anxiety about delivery times and enhancing my ability to plan around the arrival of important packages.

Centralized Tracking Information: With AfterShip, I can track packages from multiple carriers in one place. This consolidation saves me from the hassle of navigating through various carrier websites or apps, significantly improving efficiency and convenience.

Automated Notifications: The platform's automated notification system keeps me updated about the status of my shipments without the need for constant manual checking. This automation is particularly beneficial for managing customer expectations in a business setting, as it allows for proactive communication regarding shipment statuses.

Reduced Customer Support Queries: In a business context, AfterShip reduces the volume of customer inquiries related to shipment tracking. Customers have access to the same detailed tracking information I do, leading to fewer queries and a reduced burden on customer support resources.

Improved Customer Satisfaction: The transparency and reliability of AfterShip's tracking system enhance overall customer satisfaction. Customers appreciate being kept in the loop about their orders, which builds trust and loyalty towards my business.

It's the only tool that really suits my use case since my business isn't integrated with any e-commerce solutions/platforms. The UI is also very similar to Shopify which helps with the onboarding experience. When I requested for help with my issue from Aftership, I was connected quickly with an agent (Nitin) which assisted me quickly through Google Meet.

Everything is good as of now, I don't really find anything wrong with it.

Post-purchase support for my customers while reducing amount of shipping-related tickets for my business.