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ADP Payroll Services Reviews

User Rating

4.2/5 (Based on 226 Ratings)

Rating Distribution

  • Excellent

    60.2%
  • Very Good

    22.1%
  • Average

    4.4%
  • Poor

    1.8%
  • Terrible

    11.5%

Do You Use ADP Payroll Services?

Write a Review

Review Summary

ADP Payroll Services receives mixed reviews. Users consistently praise the platform's ease of use, accessibility, and detailed payroll information. Many appreciate the ability to access pay stubs, track time off, and make changes to personal information online. However, some users report issues with customer service, particularly long wait times and difficulties resolving complex problems. A few also express frustration with outdated interfaces and occasional glitches. Overall, ADP is seen as a solid solution for managing payroll, but users are advised to be aware of potential customer service challenges and system limitations.

Pros

  • Payroll processing is fast and accurate, reducing workload.
  • Userfriendly interface makes navigation and access easy.
  • Provides detailed breakdown of pay, deductions, and benefits.

Cons

  • Customer service can be slow and difficult to reach.
  • System updates may create temporary disruptions and confusion.
  • Can be costly compared to other payroll software providers.

AI-Generated from the text of User Reviews

Reviews
NZ

Nicole Z

January 9, 2024 Source: G2.com
"All-in-one platform for all payroll services"
What do you like best about ADP Payroll Services?

I like that it is easy to use, everything is in one easy-to-find place and it always functions as it should.

What do you dislike about ADP Payroll Services?

Our personal platform has one glitch that is frustrating, the icons on the homepage do not navigate to anywhere.

What problems is ADP Payroll Services solving and how is that benefiting you?

ADP allows us to easily manage all of our employee's schedules and pay without issue.

Read more
SL

Salinda L

November 9, 2023 Source: G2.com
"I love ADP payroll service"
What do you like best about ADP Payroll Services?

They are on point when it comes to delivering my check on time.

What do you dislike about ADP Payroll Services?

If a an issue may arrive there ain't a single apd agent that you can get help from due to your employer owns your information and would be the one to ask any questions.

Recommendations to others considering ADP Payroll Services:

It's a global pay roll service that is the best on the industry.

What problems is ADP Payroll Services solving and how is that benefiting you?

My they add up and tally up all of my work hours and they issue my pay check.

Read more
PG

Parijatha G

October 31, 2023 Source: G2.com
"My ADP is Awesome"
What do you like best about ADP Payroll Services?

1. It's very reliable.

2. It is a user-friendly interface.

3. Compliance with tax laws.

4. Easy to integrate with the process.

5. We can see the good reviews from the customers.

What do you dislike about ADP Payroll Services?

1. Cost will be more.

2. Sometimes we face login issues.

3. Customization is needed for difference kinds of business.

Recommendations to others considering ADP Payroll Services:

1. It is very useful for compliance with tax laws.

2. Easily integrate with the software.

3. Can easily upload the documents related to Payroll.

What problems is ADP Payroll Services solving and how is that benefiting you?

1. It's very useful for managing the payroll and HR-related tasks for the business

2. We can easily streamline the processes with compliance with tax laws.

Read more
SC

Sowmya C

October 4, 2023 Source: G2.com
"Best payroll service provider in the industry."
What do you like best about ADP Payroll Services?

1) Easy-to-use user interface.

2)ADP Payroll services are easy to implement in businesses irrespective of size.

3)24/7 availability of customer support to tackle issues.

4) Companies use ADP payroll services because it has a vast number of features like pay reports, tax submission, tax calculator, claims submission, and downloading reimbursement slips.

5) Employees frequently use this portal to view pay slips and submit claims.

6) ADP Payroll services can be easily integrated into the business.

7) The customer support desk allows you to submit requests to the operations support team for issues related to Gratuity, PF, PT, SA, and income taxes.

What do you dislike about ADP Payroll Services?

There are no shortcomings in the ADP portal as of now.

Recommendations to others considering ADP Payroll Services:

I will certainly recommend ADP payroll services to mates considering productivity, employee engagement, and ease of use.

What problems is ADP Payroll Services solving and how is that benefiting you?

1) It assists employees in paying timely taxes.

2) It is helpful for employers to avoid late tax deposit penalties.

3)The ADP Payroll application automatically calculates tax deductions based on the inputs given and thereby aids in complying with regulations.

4)ADP's timely payroll enhances employee morale and motivation, and ensures financial stability.

Read more
ZB

Zarina B

September 14, 2023 Source: G2.com
"It is a fast and easy way to manage payroll!"
Describe the project or task ADP Payroll Services helped with:

ADP is a fast and easy way to punch in, punch out, keep track of your hours, and request PTO.

What do you like best about ADP Payroll Services?

It is very easy to use! ADP is how I clock in and out, check hours worked and hours remaining, and schedule time off. It is also very easy to work with if you have multiple jobs. I like the design of the app as well.

What do you dislike about ADP Payroll Services?

It sometimes it lags on their end, but for the most part the app runs smoothly.

Recommendations to others considering ADP Payroll Services:

It is super helpful if you customize it to your needs!

What problems is ADP Payroll Services solving and how is that benefiting you?

ADP helps track hours worked, hours remaining, and requests for time off. It also helps view payroll, create and work towards goals. ADP made it easier to view hours and sick/vacation days.

Read more
AR

Amith R

September 13, 2023 Source: G2.com
"ADP Payroll Services is really helpful"
What do you like best about ADP Payroll Services?

ADP Payroll Services offers multiple options in it like attendence of employees, payroll for employees, etc. I do not have to download multiple softwares for each task because ADP Payroll Services itself provides so many options in it. It makes our job really easy because i do not have to do anything manually. it also saves a lot of time by eliminating manual process

What do you dislike about ADP Payroll Services?

There is nothing that i dislike about ADP Payroll Services. I really loved all the feautures of it. it provides multiple options for us and it makes our job really easy

Recommendations to others considering ADP Payroll Services:

I would suggest you to first explote the features in it and then get in to a conclusion because few of them will just conclude in the beginning that it is not useful. Honestly speaking, the software is really helpful.

What problems is ADP Payroll Services solving and how is that benefiting you?

ADP Payroll Services helps in managining different purposes like payroll, managing attendence,etc. This is really helpful in order to check how many people has logged in, in a day. I love the fact that it provides a huge benefit in managing punch in and out of employees, this data can be used during payroll.

Read more
PR

Pushkar R

September 12, 2023 Source: G2.com
"THE BEST EVER PAYROLL PORTAL I HAVE CAME ACROSS IN MY CORPORATE JOURNEY AND ITS JUST FANTASTIC"
What do you like best about ADP Payroll Services?

ITS RELIABILITY AND ACCESSIBILITY AND EASY TO MAINTAIN SOLUTION REGARDING MY PAYROLL ISSUES

What do you dislike about ADP Payroll Services?

ITS BEST OVERALL AND THERE SI NO DRAWBACKS

What problems is ADP Payroll Services solving and how is that benefiting you?

ITS HELPFUL TO UNDERSTAND OUR COMPENSTAION PLAN FOR THE ANNUAL YEAR AND ALSO HELP US ACCESS OUR PAYSLIPS WITHIN THE SECONDS ITS JUST AND FANTASTIC SERVICE

Read more
LK

Lucy K

September 7, 2023 Source: G2.com
"Great Payroll System!"
What do you like best about ADP Payroll Services?

The system itself is very user friendly as easy to use. It even allows the movers to view their hours on the mobile app.

What do you dislike about ADP Payroll Services?

I haven't found anything that I dislike thus far.

What problems is ADP Payroll Services solving and how is that benefiting you?

ADP helps our business as well as our employees keep track of their work time. It makes it easy to track hours and pay our employees weekly via direct deposit.

Read more
CJ

Chris J

September 5, 2023 Source: G2.com
"Excellent customer service, little to no hold time."
Describe the project or task ADP Payroll Services helped with:

ADP helps us with processing our weekly payroll for our 50 employees.

What do you like best about ADP Payroll Services?

I appreciate how user-friendly the interface is. Their support team is very friendly and has always assisted me on the same call.

What do you dislike about ADP Payroll Services?

I really can't say anything I don't like about ADP and its services.

Recommendations to others considering ADP Payroll Services:

Give them a try, you will not be dissapointed!!

What problems is ADP Payroll Services solving and how is that benefiting you?

ADP has solved our direct deposit problems, this is a tremendous benefit to our employees.

Read more
HB

Heather B

August 11, 2023 Source: G2.com
"ADP Makes Payroll Easy"
What do you like best about ADP Payroll Services?

The ease with which we are able to enter new employees into the system far surpasses other payroll systems that I have used in the past.

What do you dislike about ADP Payroll Services?

There is a field where you are asked to put in the number of hours that an employee works per pay period, it's an optional field but it seems like something that you should fill in, however, when you do the system does not allow you to pay the employee for less than that number of hours. Employees sometimes call out sick or don't finish the week and this causes hiccups when entering hours.

Recommendations to others considering ADP Payroll Services:

Stop looking for another provider. ADP has everything that you need for your small business, including insurance and 401k options. They are always up to date on the latest changes to state and federal laws and are very communicative about those changes.

What problems is ADP Payroll Services solving and how is that benefiting you?

Before we started using ADP Payroll Services, we were trying to do all human resources in house. That meant cutting checks, figuring out payroll taxes, garnishments, etc on our own. ADP handles all of that for us and files everything with the state. W2s are delivered timely and we don't have to worry that an employee that left months ago gets forgotten in the year end filings. ADP has made this part of owning a small business easy.

Read more

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