Addigy Reviews

This is the best thing since sliced bread for managing Apple devices!

Sometimes it's difficult to find the answers I need, but that's mostly because I'm not really an IT person...

Keeping everyone on the same apps and making sure they're all working on the same versions.

Easy control and management built for Macintosh. Addigy is a multi-tenant Apple centric MDM tool with the most business-critical tasks at your fingertips. With plugins supporting Single Sign On, multiple factor authentication, Apple's native ARD, as well as 3rd party remote tools like Splashtop, and virus integrations like Malwarebytes you're one click from solving every day tasks. Take it a step further with compliance management and peace of mind that you'll support for new MacOSs versions from release day, or simply select to not even show new MacOS version to end users. We've used other tools built for Widnows that say they support Mac, such as K*s*a, and have been only met with frustration and disappointment. Lastly, as a company, Addigy regularly communicates the current technical hurdles and the plans to tackle them through its Tech Talks. Do yourself a favor if you support more than one customer of Macintosh clients and try Addigy today.

Lack of options for other OSs. It is common to have a single Windows machine or Linux box running either as a Parallels instance or a standalone machine for testing purposes or accounting. Have used Malwarebytes EDR to have basic control, but wish I had some more.

Single pane control of multiple tenants from asset reporting to daily handling of minor issues. Compliance reporting and multi-factor authentication. Enabling on-site administrators' control of their machines to self-solve without weighing down our support team.

The inventory abilities. It helps us keep track of all our devices!!

We like the go-live and live terminal. Lets our techs move quickly.

Pushing software and software updates. And macOS updates.

Intuitive interface, new features are added regularly and the Addigy support team is among the best. It's an easy tool to learn and anything I need help on is available via well crafted support articles.

Honestly, I can't think of any downsides to using Addigy. I would like the reporting tools to be improved to be on par with what you would expect and MSP Mac management tool to be.

Allows us to manage Macs for multiple clients in one place. Allows for unique configurations for each client but can also be leveraged to apply common settings via MDM to multiple clients if needed.

This product is Phenomenal! The fact that I can log into the app anywhere and support the users, but the fact that all the user has to is be connected to any network connection makes support so much easier.

The only thing that I can think of that would be something that I am not a fan of, is the fact that if you push a software update or a rename, you need to stay on the machine for a little for the change to take place.

Using Addigy allows me to push system and application updates, allows me to remote support, allows me to inventory with ease.

I love the multi-tenacy that they offer which allows us to be able to seamlessly manage multiple clients under the same piece of glass. I love the ability to be able to deploy software at ease or even custom software that our clients might have. The ability to chat with end users straight through the portal is great and the self service application is also a huge benefit to our clients.

I haven't found an exact item to dislike about Addigy however, I think there might be some improvement in sharing of scripts between the community

Addigy is solved our Apple Management across our client base and allowing us to manage them with ease.

They definitely stay up to date on features Mac Admins need. They are very responsive with any support we ever need including answering questions on slack and more.

Nothing much, the smallest issues like figuring out their policy interface has been much improved!

Keeping Computers up to date

Pushing out software

MDM controls

Scrips, computer reset management

Product is fantastic and support is tremendous.

Documentation could use some updating. New features aren't always documented well.

it allows us to support our customers quickly and efficiently.

Easy to use and great support! Addigy is one of the most powerful MSPs I've ever uesd.

There's not much to say here. I do wish some of the custom installations scripts weren't so confusing.

This tool pretty much saved my business when the COVID lockdown happened. By being able to offer MDM and RMM to my clients, it made a huge difference!

Industry-leading features, ahead of or on par with the other tools I evaluated for MDM use in our org. Better value and usability than the closest rival that I also evaluated before landing on Addigy for our deployment. New features and improvements are being added regularly, and the support teams are always willing to assist and receptive to feedback. Regular update Webinar sessions for major OS releases and similar changes.

It's not free, and they can't directly drive Apple to add more enterprise features

They were able to replace our aging Apple Open Directory + Profile Manager setup and unlock the full feature set of modern MDM commands for Apple hardware. We gained Zero touch deployment, much better remote support and monitoring just in time for a switch to a remote work structure.