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Ada Reviews

User Rating

4.6/5 (Based on 29 Ratings)

Rating Distribution

  • Excellent

    72.4%
  • Very Good

    24.1%
  • Average

    0%
  • Poor

    0%
  • Terrible

    3.4%

Do You Use Ada?

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Reviews
AU

Anonymous User

March 30, 2023 Source: G2.com
"Easy Implementation and Maintenance & Excellent Client Service"
What do you like best about Ada?

The monthly communication and implementation team are best in class. Setting up our bot was an incredibly enjoyable process with an excellent dedicated guide from ADA. Couldn't have asked for more in the implementation. The ongoing monthly support and availability for questions has been like no other vendor experience.

What do you dislike about Ada?

We've yet to experience a downside, even things we are hoping for improvement on are accounted for and circled back with a product roadmap or other update

What problems is Ada solving and how is that benefiting you?

Helping with first line responses leveraging FAQs where people are otherwise not willing to read through the full FAQ. Also providing intake points for specific data so when the inquiry gets to a rep we are starting with full information.

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AU

Anonymous User

March 29, 2023 Source: G2.com
"I recommend ADA here's why"
What do you like best about Ada?

How customizable flows and answers are. The ability to use API customizations and integrations to gain insights and capabilities with your sites and internal data.

What do you dislike about Ada?

Too little data can be pulled by some API calls or Integrations. For example, Zendesk Dashboard. ADA can't see the status of chatters or how many chats they currently have, making assigning conversations to multiple groups difficult.

What problems is Ada solving and how is that benefiting you?

Creating self-serve opportunities is of great importance to our business. It reduces agent engagement, and attempted troubleshooting with the bot reduces interaction time when it does reach a live agent.

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AU

Anonymous User

March 28, 2023 Source: G2.com
"Working with Ada has been great!"
What do you like best about Ada?

Their team is helpful when collaborating and trying to develop creative solutions. As the primary builder at Smith, I find it easy to work with the program and use new features.

What do you dislike about Ada?

Not a whole lot. They work on updating any issues pretty quickly and are always receptive to feedback I share in our calls. I appreciate all the features, and any that aren't so useful to us are easy enough to turn off.

What problems is Ada solving and how is that benefiting you?

Site navigation, self-service, inquiry tracking, and knowledge based responses that would typically need to come from our team can be handled in an expedited fashion 24/7.

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LM

Lara M

March 28, 2023 Source: G2.com
"The best!"
What do you like best about Ada?

Ada is extremely user-friendly and their team is always helpful. They're also really great about innovating on their core product and listening to client feedback to produce new features.

What do you dislike about Ada?

There isn't much I dislike - I look forward to more integrations and more features.

What problems is Ada solving and how is that benefiting you?

Ada helps us solve common customer issues quickly and at high volume, deflecting easy solves from landing on our support team's lap. We've been able to engage with more customers.

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Mv

Max v

March 28, 2023 Source: G2.com
"Great tool for codeless chat implementation"
What do you like best about Ada?

Gives you a lot of flexibility as answers can be built and changed fast

you can automate customer interactions easily and improve based on the data you get back

team is super helpful

the NLP works great

What do you dislike about Ada?

the building experience can be improved - some of the UX is not very intuitive

we need more components in Ada to be able to build different experiences, like a searchable list block for example

more customization options would be great. would help to bring the Ada chat look and feel closer to the look and feel of the page that you're integrating Ada into

What problems is Ada solving and how is that benefiting you?

Users can self-serve and find the answers about our products. Furthermore they can do actions thourgh the chatbot, which are integrated with our backend systems.

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AS

Afdal Samad

August 20, 2022 Source: G2.com
"Easy drag and drop Chat bot setup"
What do you like best about Ada?

Non-technical bot setup, you can just use the existing function with just drag and drop to set up basic chatbot conversation.

What do you dislike about Ada?

Hard to point out any feature that I don't particularly appreciate since the platform provided is easy to use. Even a non-technical person can quickly learn and manage the bot.

What problems is Ada solving and how is that benefiting you?

We deliver automation process with ADA, and it helps in reducing the manual work for our agent.

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AU

Anonymous User

May 31, 2022 Source: G2.com
"We are absolutely head over heels for ADA (the tool and support that comes with it)"
What do you like best about Ada?

Fairly easy UI when it comes to creating answers, training answers, report finding, etc. We also love our success manager who has our best in mind and it is very obvious that he spends his time reviewing our product, our workflows, upcoming releases, etc. to help us best prepare ADA for member volume.

What do you dislike about Ada?

Some downside are the lack of customization of reports on our end. There are plenty of pre-generated reports within ADA but our asks are quite specific and so the lack of customization there leads us to try to piece together a manual report vs. an automatically generated one.

What problems is Ada solving and how is that benefiting you?

Our day-to-day volume is quite high and ADA is catching all the simpler, one-touch interactions (up to 69% of them are contained). That allows our agents to focus on the tougher cases that require escalation and a deeper investigation.

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MP

Mickael P

May 20, 2022 Source: G2.com
"Game changer"
What do you like best about Ada?

The fact that its really simple to get familiar with the plateform and set up

What do you dislike about Ada?

Two major features are missing: Each language to get their own keywords and on mobile SDK trigger specific answer depending of the screen your at

Recommendations to others considering Ada:

If you want to take your support team to the next level, don't wait! The possibilities of configurations once the APIs are connected is endless

What problems is Ada solving and how is that benefiting you?

Be able to assist 24/7, most increase the user satisfaction, improve our product thanks to the reporting

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CY

Conner Y

February 17, 2022 Source: G2.com
"Intuitive Design & Immediate Results"
What do you like best about Ada?

The backend is straightforward for bot managers and doesn't require any prior coding experience. The ADA customer support team has always been there when we have questions and will usually get our problems solved within one to two business days!

What do you dislike about Ada?

I have no dislikes about the current state of ADA. There are minor bugs here and there that the team is aware of, but a hotfix is usually right around the corner!

What problems is Ada solving and how is that benefiting you?

ADA is helping us solve a couple of problems, but the biggest one is that we now have the capacity for guided shopping! With proactive campaigns & our navigational flows, we can help guide shoppers to the collections or products they need and have received positive feedback about the experience.

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LR

Luis R

November 9, 2021 Source: G2.com
"Ada Experience"
What do you like best about Ada?

Seamless experience with very little effort on our side for creating an intent, you don't need to be an experienced programmer to build intents with high-level logic and conditions.

What do you dislike about Ada?

Unable to customize reporting features, therefore we need to create new reports in third party software/Google sheets.

Ability to export conversations with variables and more information.

Limitations on CSAT experience as CSAT has a hard time being imported into our CRM (Zendesk), since we don't use its default CSAT survey feature.

Recommendations to others considering Ada:

I would recommend everyone who is considering using it to go for it, the benefits are quite a lot.

It's a simple system with many useful features and their team focuses a lot on providing support and help with what the system itself may lack depending on your specific use case.

What problems is Ada solving and how is that benefiting you?

Reduced chat contacts by ~60%, resolving one-shot inquiries and general FAQ questions more easily.

Offering customized information for customers related to orders status, modification, discounts, etc.

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