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ActivTrak Reviews

User Rating

4.4/5 (Based on 884 Ratings)

Rating Distribution

  • Excellent

    60.6%
  • Very Good

    29.5%
  • Average

    3.7%
  • Poor

    1%
  • Terrible

    5.1%

User Sentiments

Detailed Reporting, Ease of Use, Screenshot Feature, Remote Installation

Inaccurate Data Tracking, Poor Customer Support, Confusing User Interface, Limited Customization Options

Do You Use ActivTrak?

Write a Review

Review Summary

ActivTrak, a popular employee monitoring software, receives mixed reviews from users. While some appreciate its user-friendly interface, detailed reporting, and helpful customer support, others criticize its potential privacy concerns, occasional technical glitches, and the need for more customization options. Its ability to monitor productivity and identify areas for improvement is seen as a strength, but concerns about employee privacy and potential misuse of data remain. Additionally, some users report issues with accuracy and the software's impact on system performance.

Pros

  • Detailed time tracking with extensive reports.
  • Userfriendly interface and easy onboarding.
  • Comprehensive features for productivity monitoring.
  • Excellent customer support and training.

Cons

  • Some advanced features require additional cost.
  • Limited integrations with other productivity tools.
  • Occasional performance issues with large teams.
  • Concerns about data privacy and security.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

January 4, 2024 Source: G2.com
"Great Software that does what is asked of it"
What do you like best about ActivTrak?

I love the screenshot feature. It has been incredibly Helpful

What do you dislike about ActivTrak?

Deployment/deactivcation can be confusing at first

What problems is ActivTrak solving and how is that benefiting you?

Time Card and productivity verification

Read more
AU

Anonymous User

January 4, 2024 Source: G2.com
"Solid dependable user activity monitoring"
What do you like best about ActivTrak?

I like that the stats are very granular yet can be rolled up as well. Easy to get an overview of a persons/teams activitiy but then with the ability to drill down in great detail where needed.

What do you dislike about ActivTrak?

While they do provide integrations with Azure AD and others its somewhat basic. If it also imported other user or computer attributes then provisioning of the reporting and manager access to employees could be better automated or fully automated. There are still manual steps required in setup and maintenance of the system.

What problems is ActivTrak solving and how is that benefiting you?

Helping to identify staff or productivity issues early as well as engagement.

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BM

Bogdan M

December 21, 2023 Source: G2.com
"Super-app for Team Performance and Leakage-protection"
What do you like best about ActivTrak?

Team Pulse function, where i can see the whole team in real time!

What do you dislike about ActivTrak?

Load times of dashboard 3 seconds. Sometimes freezes on iPad.

Recommendations to others considering ActivTrak:

Use the trial version and test triggers first. They are very versatile and can do a lot

What problems is ActivTrak solving and how is that benefiting you?

Track team's performance, protect sensitive information(like kid's private data, ages etc.)

Activtrak has already helped twice to prevent theft of our internal database! Super happy about email-triggers.(they were in place)

Read more
AU

Anonymous User

December 19, 2023 Source: G2.com
"Great product to track productivity"
What do you like best about ActivTrak?

The clear breakdown of activity, and the option to adjust it.

What do you dislike about ActivTrak?

I don't get a lot of visibility on mouse clicks, but that isn't the end of the world.

What problems is ActivTrak solving and how is that benefiting you?

I am able to track start and stop times, as well as productivity and tasks through the day.

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SA

Shane A

December 19, 2023 Source: G2.com
"Completes the Picture"
What do you like best about ActivTrak?

With the advent of remote work, it's difficult to get a 360 degree view of how each of our team members spend their days. With ActivTrak - it completes the picture by providing overall summaries as well as fine details for each member. This greatly assists in recognizing our most diligent workers, highlights possible inefficient processes, and also helps with coaching if/as needed.

What do you dislike about ActivTrak?

ActivTrak by itself is great - but we all have to be careful of telling "my stories" of what we assume the data is trying to tell us. I myself always try to give the end user the benefit of the doubt when the data may not show a favorable result. Sometimes our tools aren't calibrated properly and tag content or activities "non productive" when they really are. Other times, there may be a process or other component that results in the team member showing lower scores, to no fault of their own. In summary, ActivTrak is a wonderful tool and quite useful - but just like every system, be careful to not "manage by numbers" and instead use the data to ask questions and help further understanding.

What problems is ActivTrak solving and how is that benefiting you?

Workflow, productivity, and feedback on company software that is useful int eh day to day operations

Read more
BA

Bernice A

December 19, 2023 Source: G2.com
"Great productivity monitoring tool"
What do you like best about ActivTrak?

We use ActivTrak to follow up and or determine performance issues. We love that we can get great detail about website use, productive time vs unproductive time.

What do you dislike about ActivTrak?

The only downside to ActivTrak is that sometimes managers will use that as the only performance measurement tool when in reality it is just one piece of the picture.

What problems is ActivTrak solving and how is that benefiting you?

With Covid, we incresed our remote and hybrid workforce. ActivTrak allows us to followup on missed deadlines and work load balance.

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AU

Anonymous User

December 19, 2023 Source: G2.com
"Active does exactly what it says it does"
What do you like best about ActivTrak?

ActivTrak is a user-friendly employee monitoring software that tracks computer activity in real-time. It generates easy-to-read reports, allowing managers to identify trends and patterns in employee behavior. ActivTrak also offers advanced features like screenshot capture and alerting capabilities. It's an excellent solution for businesses of all sizes that want to improve productivity and efficiency.

What do you dislike about ActivTrak?

Activtrak does have a longer learning curve, and how the individual and overall organization learns to use it should be factored in during implemetation.

What problems is ActivTrak solving and how is that benefiting you?

ActivTrak solves the problem of employee productivity monitoring, helping businesses improve efficiency and productivity. It leads to increased profitability, better customer service, and improved employee satisfaction.

Read more
PR

Pablo R

November 16, 2023 Source: G2.com
"ActivTrak Cyber Security"
What do you like best about ActivTrak?

This software is amazing when it comes to monitor the cybersecurity of the organization. It allows us to view all websites accessed by all employees, giving us the ability to monitor all un-secured websites.

What do you dislike about ActivTrak?

I belive ActivTrak initially is not very user friendly, but this issue resolves itself within a couple of dedicated hours of use.

What problems is ActivTrak solving and how is that benefiting you?

Cyber Security

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CP

Christopher P

November 15, 2023 Source: G2.com
"Great Workforce Analytics Tool"
What do you like best about ActivTrak?

Very easy to implement, constant product updates, great customer service, insightful dashboards and exports.

What do you dislike about ActivTrak?

A lot of workforce analytics data from Activtrak is surface level and it would be great to have more support in diving deeper into the applicability of the workforce analytics data collected.

What problems is ActivTrak solving and how is that benefiting you?

Workforce analytics - gives us a sense of productivity, focus time, collaborative time, and multitasking time. The tool also helps us see how different tools are being utilized.

Read more
JS

Jerry S

November 15, 2023 Source: G2.com
"ActivTrak"
What do you like best about ActivTrak?

The great thing about ActivTrak is how we can see who is most likely to burn out as a salesman. We have learned a lot about giving our sales guys some breaks and just taking some time to get off the phones and relax a little. The use was very simple and laid out very good.

What do you dislike about ActivTrak?

The downsides are that you have to have 5 licenses as the minumum. We only wanted one to try it out and see how it works and if it would be a good system for us.

What problems is ActivTrak solving and how is that benefiting you?

It is solving burnout. We are able to figure out who we need to give more breaks to and who is working more than other to be able to reward them.

Read more

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