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800.com Reviews

User Rating

4.8/5 (Based on 356 Ratings)

Rating Distribution

  • Excellent

    83.1%
  • Very Good

    12.1%
  • Average

    2.8%
  • Poor

    0.3%
  • Terrible

    1.7%

Do You Use 800.com?

Write a Review

Review Summary

User reviews of 800.com are generally positive, highlighting the platform's ease of use, competitive pricing, and responsive customer service as key strengths. Users appreciate the ability to acquire vanity numbers, manage calls and voicemails efficiently, and streamline business communications. However, some users mention a lack of flexibility in call routing options, concerns about the cost of text messaging features, and occasional issues with call quality.

Pros

  • Easy setup and intuitive interface for managing calls.
  • Reliable service with minimal downtime and good call quality.
  • Offers a centralized platform for call management with features like call forwarding and voicemail.

Cons

  • Some users experience delays in call routing, potentially impacting customer experience.
  • The pricing can be considered high compared to other services, especially for basic features.
  • Limited customization options in the call forwarding menu and for call display names.

AI-Generated from the text of User Reviews

Reviews
TS

Tammi S

December 22, 2023 Source: G2.com
"Good for getting missed call information"
What do you like best about 800.com?

Getting missed call info and messages. helpful

What do you dislike about 800.com?

getting all the spam calls and a lot of hang ups . Having to press 1 to get the call to go thru

What problems is 800.com solving and how is that benefiting you?

we are not missing any calls

Read more
JR

Jen R

November 20, 2023 Source: G2.com
"Easy access to Vanity Numbers, great customer service, competitive pricing"
What do you like best about 800.com?

800.com gave us instant access to a very catchy vanity 800 number, plus competitive pricing, great features that we needed (like voicemail and call forwarding), and really smart customer service. Even the chat box was a real person who was articulate and efficient in understanding what I needed. He pulled strings and got things in place to seal the deal for us. Really grateful!

What do you dislike about 800.com?

I've researched a bunch of providers for toll-free numbers, and I can list what the others offer and compare plans, but I haven't really experienced any down sides with 800.com. We took a while to begin to use our 800 number, so it might have been nice to have a $3.00 "park your unused 800 number here" plan, but we're happy with the low-cost plan our rep offered!

What problems is 800.com solving and how is that benefiting you?

800.com gives us an easy number for our new customers to remember, with voicemail and call forwarding, at an affordable price.

Read more
CC

Chris C

November 9, 2023 Source: G2.com
"President"
What do you like best about 800.com?

We've been thoroughly pleased with our experience using 800.com for our toll-free number hosting. The setup was incredibly straightforward, and the user-friendly interface makes managing our communication effortless. Moreover, their responsive and knowledgeable customer support team has been invaluable whenever we've needed assistance, making 800.com the ideal choice for our business needs.

What do you dislike about 800.com?

No complaints at this time. Affordable, Intuitive, and great support.

What problems is 800.com solving and how is that benefiting you?

It handles our incoming calls to offer a toll free option for our customers to reach us.

Read more
AU

Anonymous User

November 8, 2023 Source: G2.com
"Very smooth. No problems. Service has been reliable"
What do you like best about 800.com?

Very smooth. No problems. Service has been reliable

What do you dislike about 800.com?

That it is not free. That I have to pay to have an 800 number.

What problems is 800.com solving and how is that benefiting you?

receiving calls through our 1-800 number

Read more
EC

Emily C

November 7, 2023 Source: G2.com
"Seamless & easy to use"
What do you like best about 800.com?

The interface is easy to use and very intuitive to set up!

What do you dislike about 800.com?

It doesn't direcly plug in to every ecommerce website

What problems is 800.com solving and how is that benefiting you?

It allows us to easily set up a business phone number and track how people are trying to communicate with us

Read more
TH

Tiffany H

November 7, 2023 Source: G2.com
"Love 800.com"
What do you like best about 800.com?

All the options along with the ability to change them at any time.

What do you dislike about 800.com?

So far I have been impressed with it all

What problems is 800.com solving and how is that benefiting you?

Able to have everyone answer the phone at different times or from different locations

Read more
JF

Jason F

November 7, 2023 Source: G2.com
"Excited to get vanity number"
What do you like best about 800.com?

easy to use and fun to select a number - we are excited to see the results come in now.

What do you dislike about 800.com?

I didnt dislike anything about the site or the process.

What problems is 800.com solving and how is that benefiting you?

tracking inbound success for radio and TV campaigns

Read more
JM

John M

October 2, 2023 Source: G2.com
"Great Phone Service"
What do you like best about 800.com?

Ease of use, availability of service and features.

What do you dislike about 800.com?

Honestly, we have not found any downside.

What problems is 800.com solving and how is that benefiting you?

Time management, Call Tracking, and Client contact.

Read more
AU

Anonymous User

September 18, 2023 Source: G2.com
"Great"
What do you like best about 800.com?

Very Helpful and professional helps me keep track of calls and when I can't answer they can leave messages

What do you dislike about 800.com?

Nothing is very Helpful like I said when I can't get to te phone

What problems is 800.com solving and how is that benefiting you?

When I can't answer it takes the calls for me and then I could reach out to the customers

Read more
GC

Gabriel C

September 13, 2023 Source: G2.com
"Reliability and Functionality!"
What do you like best about 800.com?

The system has never gone down in my 3yrs of working with them. I have not experienced, nor heard of, a single tech issue. Thats pretty amazing. On top of this, there is SO much you can do with the system, I dont know what type of company couldnt work with them!!

What do you dislike about 800.com?

Honestly, I dont have any complaints. I should after so many years.

What problems is 800.com solving and how is that benefiting you?

I use it for a vanity number, and I have the calls forwarded to my cell. It's very convenient and allows me to take calls anywhere. It also allows me track the success of various marketing companies.

Read more

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